SSM64857
Service Bulletin Details
Public Details for: SSM64857
Distorted playback when using ipod / iphone. 13my onwards.
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Models from 2023
| 2023 JAGUAR F-TYPE |
Models from 2022
| 2022 JAGUAR F-TYPE |
Models from 2021
| 2021 JAGUAR F-TYPE |
Models from 2020
| 2020 JAGUAR F-TYPE |
Models from 2019
| 2019 JAGUAR F-TYPE |
| 2019 JAGUAR XJ |
Models from 2018
| 2018 JAGUAR F-TYPE |
| 2018 JAGUAR XJ |
Models from 2017
| 2017 JAGUAR F-TYPE |
| 2017 JAGUAR XJ |
Models from 2016
| 2016 JAGUAR F-TYPE |
| 2016 JAGUAR XJ |
Models from 2015
| 2015 JAGUAR F-TYPE |
| 2015 JAGUAR XF |
| 2015 JAGUAR XJ |
Models from 2014
| 2014 JAGUAR F-TYPE |
| 2014 JAGUAR XF |
| 2014 JAGUAR XJ |
Models from 2013
| 2013 JAGUAR XF |
| 2013 JAGUAR XJ |
Models from 2012
| 2012 JAGUAR XF |
| 2012 JAGUAR XJ |
Models from 2011
| 2011 JAGUAR XF |
| 2011 JAGUAR XJ |
Models from 2010
| 2010 JAGUAR XF |
| 2010 JAGUAR XJ |
Models from 2009
| 2009 JAGUAR XF |
TOPIx - SSM64857 - Distorted Playback When Using iPod / iPhone. 13MY onwards. Reference SSM64857 Models F-TYPE / X152 Page 1 of 1 XJ / X351 XF / X250 Title Distorted Playback When Using iPod / iPhone. 13MY onwards. Category Electrical Last modified 20-Aug-2014 00:00:00 Symptom 207000 Entertainment Systems Content Issue: A customer may report a concern that when an iPod/iPhone is connected to the In Car Entertainment system using the iPod/iPhone USB cable only, the playback sound may be distorted or jumps/skips. Cause: Unknown, currently under investigation. Action: Upon diagnosis of a customer report, carry out the following steps: 1. Check that the iPod/iPhone and/or lead is not at fault by substituting the lead and/orthe iPod/iPhone and listening to playback of music. Note: Please verify with a lead which must be in good condition. Some leads have been known to cause issues due to poor quality cable and connector components used in manufacturing. (An assortment of leads from various manufacturers would be useful to show a customer variation in lead capability prior to sourcing a replacement) 2. Check the iPod/iPhone socket and connections to the USB are not at fault. (Dusty/dirty/damaged). 3. Check that the connections to the Audio Control Module (ACM) are fully latched and there are no backed out pins. 4. If any of the above are found to be at fault, rectify as necessary, then retest for symptoms. 5. Only replace the ACM if symptoms persist giving a full fault description and analysis for returned part. For further support in diagnosing this issue please contact Dealer Technical Support (DTS) http://topix.jaguar.jlrint.com/topix/service/archive/494571/index 8/29/2014