2060645.4
Service Bulletin Details
Public Details for: 2060645.4
New flying spur -boot open/close function inoperative customer statement: -the boot does not open or close as expected
Models from 2023
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY FLYING SPUR |
Technical product information Topic Market area Brand New Flying Spur - Boot open/close function inoperative Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Transaction 2060645/4 No. Level EH Status Released for publishing Release 07-Nov-2022 date New customer code Object of complaint Complaint type Position body fixtures and fittings -> door, closures operation -> open rear lid functionality -> cannot be opened body fixtures and fittings -> door, closures operation -> close rear lid functionality -> cannot be closed Vehicle data New Flying Spur Sales types Type ZG2* ZG2* ZG2* ZG2* MY 2020 2021 2022 2023 Brand Designation Engine code E * E * E * E * Documents Document name master.xml INTERNAL Gearbox code * * * * Final drive code * * * * Technical product information New Flying Spur - Boot open/close function inoperative Transaction No.: 2060645/4 Release date: 07-Nov-2022 Customer statement / workshop findings Boot operational issues for example: • The boot does not open or close as expected Technical background VERY IMPORTANT: Please ensure all VIN applicable TPI’s and VIN applicable Service Campaigns are checked and conducted prior to conducting the instructions within this TPI NOTE: The operative MUST submit the following information to a new DISS query or an existing query relating to boot operational issues • Completed check list • Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible) • Video of the failure NOTE: Please capture the rear of the vehicle for at least one open/close operation (when possible) before zooming or moving in closer to the issue, the video MUST be recorded in a quiet environment • Battery health - Print out of the results NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query Do Not submit or update the DISS query unless ALL information (as previously requested) is attached Production change Not applicable Measure Please ensure all instructions have been fully adhered to within the Technical background section before commencing any further Battery Test • Carry out a battery test – Rep.Gr 27 and attach a print out of the results to the open DISS query Hazzard light operation With the boot open – press the boot close switch - On closure observe the hazard lights for the following: • Hazzard lights flash twice - Normal operation (Acknowledgement of the key or virtual pedal) - No further action required • Hazzard lights flash four times – Key fob is possibly in the incorrect position (Vehicles is detecting the key in the boot area and will not close to prevent locking the key in the boot – investigate further and retest) • Check list (Please circle Yes or No as applicable) Boot failure description Does not open Does not close Does not fully open Noise - Vibration Harsh operation Comments Frequency of the failure Every operation INTERNAL Yes or No Yes or No Yes or No Yes or No Yes or No Yes or No Most operations Yes or No Occasionally Yes or No Noise - Vibration Yes or No In Specific conditions Yes or No (Weather – incline – decline – Temperature) Comments Inputs where failure occurs Key fob Yes or No Boot button Yes or No Internal button (Close) Yes or No Internal button close and lock Yes or No Virtual pedal Yes or No Driver door switch Yes or No Manually moving the boot and it powers closed/open Yes or No Audio inspection Single beep Yes or No Continuous beep Yes or No Creak/Squeak/Other Yes or No Comments Visual inspection Gap and profile Seal fit Witness marks/clashes Comments (Please circle OK or NOK as applicable) OK or NOK OK or NOK OK or NOK If any area of the visual inspection is NOK please highlight on the images below NOTE: Please also ensure any additional photographs and fault descriptions are attached/included within the DISS query INTERNAL INTERNAL