PIE0727

Subject:
Engineering Information - Service Front Camera Message On Driver Information Center (DIC) Loss of Front Camera
Features and/or its Functionality
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
Brand:
Model:
Buick
Enclave
Cadillac
XT4
Model Year:
VIN Breakpoint:
from
to
from
to
2023
2023
—
—
Engine:
Transmission:
—
—
XT5
XT6
Chevrolet
Blazer
Traverse
GMC
Acadia
Involved Region or Country
North America
Additional Options (RPOs)
Equipped with SENSOR INDICATOR-FORWARD COLLISION ALERT (RPO UEU)
Condition
Some customers may comment on the Service Front Camera message on the driver information center
(DIC), having the loss of the front camera features and/or its functionality.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will
be used to "root cause" the customer's concern and develop/validate a field fix.
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
If you encounter a vehicle with the above concern, inspect the terminals on the front view camera and verify if the pins are bent, damaged or short (pushed into
1
the module (1), shown above) and take clear close-up pictures before contacting the engineer listed below with your findings.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
6486198*
Engineering Information - Service Front Camera Message On (DIC), Loss of
Front Camera Features and/or its Functionality
0.5 Hrs.
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released November 15, 2022
2