22-01-039H

Service Campaign 984 – Underbody Corrosion Preventative Service - Dealer
Best Practice
December 01, 2022
Updates to this Document
• Underbody Corrosion Preventative Service Procedure (22-01-089H)
Date
12/01/2022
Campaign Description:
In certain areas, a vehicle’s underbody may exhibit corrosion due to road-salt usage. As a preventative measure, a cavity
wax coating is applied to the internal surfaces of underbody components and an undercoating spray is applied to exterior
surfaces of specified underbody components. The service campaign describes the procedure to perform this preventative
service on certain 2011 – 2016 Elantra’s (MD/UD).
Applicable Vehicles: Certain 2011-2016MY Elantra (MD/UD) currently or ever registered in a Salt Belt State produced
from 10/29/2010 - 12/22/2015.
Salt Belt Areas include:
Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri,
New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and
the District of Columbia
Please note all dealers must perform this service campaign if vehicle comes in with an open campaign, even if
vehicle is no longer located in the listed states above.
Remedy Repair:
Apply undercoating spray and cavity wax to area indicated in TSB 22-01-089H to help prevent underbody corrosion caused by
road-salt usage in certain areas.
• Labor time: 0.8 M/H
• Recommended Technician Training Level: Hyundai Certified Technician or Higher
Recommended Alternative Transportation: Please provide the customer with an SRC Service Rental Car if
requested.
Customer Talk Tracks
Today we are going to perform a procedure to the underbody of your vehicle to help prevent corrosion to the chassis, brake
and suspension components from road salt commonly used to de-ice the road surfaces. If the salt is not removed by regular
car washes during the winter season, it can also eat away at the paint leaving the metal components without protection from
corrosion.
•
•
•
•
Get regular car washes! Spray your car down at least once a week in snowy conditions, and visit a car wash that
targets the undercarriage at least once a month and after winter storms. It may help to view this expense as a highly
recommended preventative vehicle maintenance, as it could save you money on costly damages later.
If your vehicle is over 8 years old, it needs some extra TLC. Several years of exposure to winter road salts can take its
toll. According to the National Highway Traffic Safety Administration (NHTSA), vehicle models made in 2007 and
earlier are especially susceptible to brake pipe corrosion due to salt exposure. Bring your vehicle in regularly to inspect
for corrosion and take notice of how your brake pedal feels in cold weather. Any changes could indicate a leak in the
brake system.
Use a synthetic wax to provide a protective barrier from harsh salt.
Once spring arrives, thoroughly detail the exterior so that salt doesn’t sit on the surface.
Prep for winter weather early next season, making sure to pay special attention to any chips or scrapes in the paint, as
those areas will be more susceptible to rust.
Best Practice Checklist
Reservation: Did you check WebDCS to verify if the vehicle was originally registered in any of the listed salt-belt
states and for additional campaigns or recalls? Did you check for any declined services from previous visits?
Yes
No
Readiness: Does your dealership have the recommended tools and equipment to complete the procedure mentioned
in TSB 22-01-089H? The wax cavity spray gun & inside nozzle from previous corrosion campaigns can be
used.
Yes – Ensure the customer has an appointment.
No – Order the required tools and equipment if necessary and ensure the customer’s appointment is
scheduled after the arrival ETA of all necessary tools and equipment.
Readiness: Was it determined that an owner of a vehicle within the affected VIN production date range relocated or
has operated their vehicle in a “salt belt” area?
Yes – The dealer should perform the campaign procedure and contact PA prior to repair and warranty
submission.
No – Do not perform the procedure outlined in TSB 22-01-089H.
Reception: Did you get permission from the customer to perform the eMPI and review all declined services and
additional recommended maintenance?
Yes
No
Reception: Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No
Reception: Did you explain to customer the warranty requirements?
Yes
No
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you allow the vehicle to cool 4 hours, preferably overnight, before performing the procedure?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any
recommendations and also an adjusted promise time based on any additional services?
Yes
No
Repair: Is the Technician performing the procedure a Hyundai Certified Technician or higher?
Yes
No
Repair: Were STUI pictures taken of the black undercoating applied in the specified areas (front sub-frame, left/right
front lower control arms, rear coupled torsion beam axle (CTBA) with the last 6 digits of the VIN and date of repair per
TSB 22-01-089H?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Parts Information:
Warranty Information:
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: Each labor operation will reimburse 1 can of undercoat spray and cavity wax.
NOTE 3: If a part that is not covered by this campaign is found in need of replacement while performing the service campaign
and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to the repair.
NOTE 4: All claims must have STUI pictures uploaded as directed on page 14 of the TSB. Claims with illegible, incomplete,
missing, or incorrect STUI pictures are subject to debit.
STUI Picture Requirement:
Ensure STUI photos of the black undercoating applied in the specific areas noted below with the last
6 digits of the VIN and the date of repair are included & uploaded. Refer to TSB 22-01-089H.
STUI pictures that do not have the last 6 digits of the VIN, date of repair, and undercoating
applied in the specific areas are not acceptable.
Acceptable STUI photos of the undercoating applied in the specific areas:
Owner Notification:
Owners will be notified beginning in January 2023.
Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
1‐800‐633‐5151
1-800-243-7766
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Hyundai Roadside Assistance
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
Historical Reference
• Underbody Corrosion Preventative Service Procedure (22-01-089H)
Date
12/01/2022