SSM68359

Service Bulletin Details

Public Details for: SSM68359

Customers may report that they are unable to play music usb - xk does not support bluetooth streaming.


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2013 JAGUAR XK
TOPIx - SSM68359 - Connection guidelines - Android Phones to XK (X150).
Page 1 of 1
Reference SSM68359
Models XK / X150
Title Connection guidelines - Android Phones to XK (X150).
Category Electrical
Last modified 18-Sep-2013 00:00:00
Symptom 207000 Entertainment Systems
Issue:
Customers may report that they are unable to play music
through their Android phone when connected via cable to
USB - XK does not support Bluetooth streaming.
Cause:
This could be for a number of reasons not necessarily
related to the vehicle operation and is unlikely to be a
vehicle fault.
Action:
Please always check the phone user manual / website for
advice on connecting phones as MP3 players / Mass
Storage Devices.
Please check file extension of music file attempting to be
played. XK supports mp3 (MPEG1 L3, MPEG2 L3 and
MPEG 2.5) and wma music files.
The phone may have to be connected as a USB Mass
Media Storage Device. This may be possible within the
Content phone settings. Please consult the phone manual.
If an SD card is fitted / mounted, the car may only see
what is stored on the SD card and not the phone. If this is
the case, it may be necessary to un-mount the SD card as
a storage device. This should be possible via the phone
settings – please consult the phone manual.
In some instances it may be impossible to connect the
phone as a music device to the car. This is likely to be
due to phone protocols set by the phone manufacturer
and not a fault of the car. XF and XJ use a completely
different audio system so it may be found that these
vehicles will play music from devices that XK will not. A
direct comparison should therefore only be made with
other XK vehicles.
In instances where an XK customer cannot play music,
customers should be advised that playing authorised files
types via a USB stick or different MP3 device may be the
only option.
http://topix.jaguar.jlrint.com/topix/service/archive/438882/index
9/24/2013


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