N222368920

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6366
URGENT - DISTRIBUTE IMMEDIATELY
Date:
December 12, 2022
Subject: N222368920 - Customer Satisfaction Program
Camper Loading Information Label
Models: 2022 Chevrolet Silverado 2500HD/3500HD
2022 GMC Sierra 2500HD/3500HD
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N222368920
today. The total number of U.S. vehicles involved is approximately 220.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on December 27, 2022.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated December 12, 2022. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory. Please hold all warranty transactions
until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N222368920 Camper Loading Information Label
Release Date:
Attention:
December 2022
Revision:
00
This program is in effect until January 31, 2025.
Make
Chevrolet
GMC
Model Year
From
To
Model
Silverado 2500HD/3500HD
Sierra 2500HD/3500HD
2022
RPO
Description
2022
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2022 model year Chevrolet Silverado 2500HD/3500HD and GMC Sierra 2500HD/3500HD
vehicles may have a camper loading information label that is improperly printed.
Because this label can easily be installed by the customer, and to reduce their inconvenience, labels and
installation instructions will be mailed to customers of record. Dealers will replace the label on inventory
units.
Parts
Quantity
1
Part Name
Part No.
85637822
Camper Label
An initial supply of Camper labels will be pre-shipped to involved customers of record. This pre-shipment is scheduled
to begin and conclude the week of December 12, 2022, and will be approximately 100% of each customer’s involved
vehicles in record. It is estimated that only 254 involved vehicles will require a new Camper label. Do not order this
label for shelf stock.
For vehicles in dealer inventory or if you have a customer that has lost, ripped or destroyed a label and needs to replace
it, please reorder through GM CCA. Use part 85637822 place as a CSO, make sure to insert the VIN in the notes field.
If you do not supply the VIN # or the VIN doesn’t require this label the order will be cancelled. Your order will write to
backorder review until the VIN has been verified. You will receive a cancelled order message if no VIN or if VIN doesn’t
have the correct application.
Warranty Information
Labor
Operation
9106429
Description
Camper Label Removal and Replacement
Labor
Time
0.2
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
Important: Do NOT place NEW label over existing label.
Copyright 2022 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N222368920 Camper Loading Information Label
6137575
1.
Remove the misprinted camper label (shown above in glove box) and any residue using isopropyl alcohol and dry
with clean, lint free cloth. Receiving surface MUST be clean, dry and free of any contaminants.
6137577
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Customer Satisfaction Program
N222368920 Camper Loading Information Label
6137576
2.
Firmly hold the new label (example of a correctly printed label above for both US and Canada) and peel protective
liner from the back side, being careful not to touch or contaminate the adhesive with dirt or foreign matter.
3.
Carefully align new label to the surface. Press firmly and smooth out entire label ensuring corners are fully adhered.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2024. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through November 30, 2024, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
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Customer Satisfaction Program
N222368920 Camper Loading Information Label
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N222368920 Camper Loading Information Label
December 2022
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2022 model year Chevrolet Silverado 2500HD/3500HD or GMC Sierra 2500HD/3500HD
may have a camper loading information label that is improperly printed.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to correct this condition.
What We Will Do: Your updated label is included with this letter. To reduce your inconvenience, you can install the
label easily by following the enclosed instructions. If you desire, however, you may take the label to your dealer for
installation. This service will be performed for you at no charge. After that, any applicable warranty will apply.
What You Should Do: You should install your updated label. If you would like your dealer to install the label, you
should contact your General Motors dealer as soon as possible to schedule an appointment for this repair. Bring the
label with you when you visit your dealer.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N222368920
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