ATI&12092022
Service Bulletin Details
Public Details for: ATI&12092022
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2020-2023 ridgelines with a customer complaint of the rearview camera inop. Customer may also complain of the tailgate lock inop, alarm activating on its own, or
Models from 2023
2023 HONDA RIDGELINE |
Models from 2022
2022 HONDA RIDGELINE |
Models from 2021
2021 HONDA RIDGELINE |
Models from 2020
2020 HONDA RIDGELINE |
INTERACTIVE NETWORK View Message Sent on 12 From Technical Information & Support Group Subject Request for Parts: 2020-2023 Ridgeline Rearview Camera Inop (ACTION REQUIRED) 09 2022 Expires on 12 16 2022 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Parts: 2020-2023 Ridgeline Rearview Camera Inop (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Ridgelines with a customer complaint of the rearview camera inop. Customer may also complain of the tailgate lock inop, alarm activating on its own, or cargo light inop. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. No previous replacement of the tailgate harness. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1