N212354520

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6379
URGENT - DISTRIBUTE IMMEDIATELY
Date:
December 16, 2022
Subject: Update regarding Customer Satisfaction Program for Heated Vented
Seats Retrofit impacted by Noncompliance Recall N222386380
Models: Various Makes and Models
To:
All General Motors Dealers
It has come to our attention that some vehicles involved in the heated vented
seat retrofit may also be involved in Noncompliance recall N222386380. If the
OTA update is completed prior to the heated vented seat retrofit, the customer
may notice the heated vented seat switch now illuminates. This OTA update
does not restore the heated vented seat functionality. Completion of Customer
Satisfaction Program N212354520 through N212354525 are necessary to
restore the functionality of the heated vented seats.
We encourage working with customers to schedule appointments to complete
this important Customer Satisfaction Program. Please verify a VIN's involvement
in these field actions by checking in IVH. IVH is the best source for individual
VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS