TJ35953.8.0
Service Bulletin Details
Public Details for: TJ35953.8.0
Unable to connect ?Volvo cars app? To vehicle.
Models from 2023
2023 VOLVO S60 |
2023 VOLVO V60 |
2023 VOLVO V60CC |
2023 VOLVO XC90 |
Models from 2022
2022 VOLVO S90 |
2022 VOLVO V90 |
2022 VOLVO V90CC |
2022 VOLVO XC60 |
Models from 2021
2021 VOLVO XC40 |
Service and Parts Business Technical Journal TITLE: Unable to connect “Volvo Cars App” to vehicle REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 35953.8.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2022-11-02 2022-11-17 FUNC GROUP: FUNC DESC: 3970 Mobile data services Page 1 of 3 “Right first time in Time” Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: If the customer experiences issues connecting the Volvo Cars app to the car, follow the advice under “Service”. NOTE: This TJ is only applicable for vehicles with a TCAM unit. SW = Software BEV = Battery Electric Vehicle P/N = Part Number HW = Hardware IHU = Infotainment Head Unit TCAM = Telematics and Connectivity Antenna Module CCD = Center Console Display CSC Customer Symptom Codes Code ER 6K 6L 6M 6N Description App/Does not work Mobile app Volvo Cars/Activation problems Mobile app Volvo Cars/Heater does not start Mobile app Volvo Cars/No information from the vehicle Mobile app Volvo Cars/Other communication problems Produced and printed in the USA and available as an electronic document. © 2022 VOLVO CAR USA, LLC Technical Journal 35953.8.0 DTC Diagnostic Trouble Codes Vehicle Type Type Eng 224 225 227 235 236 238 246 256 536 539 Eng Desc Sales Body Gear Steer Model Year Plant 2023-9999 2023-9999 2023-9999 2022-9999 2022-9999 2022-9999 2022-9999 2023-9999 2021-9999 2022-9999 Chassis range - Struc Week Range 202222-999952 202222-999952 202222-999952 202122-999952 202122-999952 202122-999952 202122-999952 202222-999952 202037-999952 202139-999952 SERVICE: *NOTE: This TJ is only applicable for vehicles with a TCAM unit. *NOTE: DO NOT ERASE THE APP FROM THE PHONE IN AN ATTEMPT TO “FIX THE PROBLEM”. Erasing a paired app will result in the car and the app becoming unsynchronized and can only be solved by a TCAM reset via VIDA. Make sure that the car is updated to the latest SW status (see TJ 31543). After SW update, car must have been in usage mode DRIVING (starting the car). Verify that the LATEST app version is downloaded on the customer phone and that Bluetooth is ON in the phone. It seems like the automatic update is not working for this app, so the customer will need to manually update the app on their phone. The phone shall NOT be connected via Bluetooth to the car during the pairing process--ensure this by confirming there is no Bluetooth icon shown in the top-left portion of the CCD. After SW download, it may take up to 20 minutes before it is possible to pair the app and all functions are available. This is due to synchronization towards the cloud. Carefully follow all of the steps in the pairing installation (instructions in the app). In admin profile in the center stack display, go to “add an account”, and login with your Volvo ID. Go to Settings/profiles/volvo privacy settings/Volvo on call. Set this setting to ON. *To be able to pair your App with your Volvo, you need all keys to be inside the car. If customer has lost a key, that key must be removed from the car via VIDA before the paring is possible. Page 2 of 3 2022-11-17 Technical Journal 35953.8.0 Ensure your car has “open sky”, i.e. not parked in a garage etc. that can prohibit Mobile Data Connection or GPS reception to the car. *Ensure internet is working in the car, e.g. LTE triangle is not empty or showing an “X” near the triangle, to confirm that you get internet data to the car. IMPORTANT: First paired device must be done from the ADMIN profile. If message “Ensure that all 0 keys are present in the car and try again” is shown in IHU, then perform a TCAM RELOAD, stating YES that HW has been replaced. If there is still a problem to pair the app, try the following steps one by one, with a new pairing attempt between each step: 1. Perform a TCAM reset in VIDA (components / TCAM / Diagnostic Sequences / “TCAM reset”). *1.a Try to pair the Volvo Cars App. 2. Perform a IHU factory reset in car (make sure that you are in profile: “ADMIN”). This will clear some of the customers settings, and you may have to acknowledge terms and conditions again. *2.a Try to pair the Volvo Cars App. 3. Perform a reload of the IHU and TCAM certificates (“change market certificates”). *3.a Try to pair the Volvo Cars App. For XC40/C40 BEV use P/N: For XC60/XC90 use P/N: For V90/V90CC/S90 use P/N: For S90L use P/N: For V60/V60CC/S60 use P/N: 31676058 31456604 31654145 31472406 31493710 If the paring of the Volvo Cars App was successful, but the app is lacking functionality, it may be due to the car has been software updated recently. If so, please perfrom a quick test drive to restore full functionality. Warranty claim info: To get warranty claim accepted for a job described in this TJ, please use following data: VST OP number: 99925-2 Note: TJ number must be stated in repair order text! VST Operation Number VST Operation Number 99925-2 Description General reimbursement according to TJ/QB VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area “Connectivity Report” and sub concern area “Support needed”, use function group 3970. 2022-11-17 Page 3 of 3