MB Launch NCU-VS

Classified as MB Internal
News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Service Campaign Notification
Model 447 (Metris)
Model Year 2022
Retrofit PTC Heater
DATE: August, 2022
Due to a clerical error, the parts for this campaign is not yet available.
Parts should be available to order by end of August.
IMPORTANT SERVICE CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
Classified as MB Internal
News Channel Update | Vans Customer Service and Parts
Campaign No. :
2022070013
Campaign
Desc.
:
VS2WALUZU
Retrofit PTC Heater
This is to notify you of the upcoming Service Campaign to Retrofit the PTC Heater on approximately 277 MY22 MercedesBenz Metris vans. All affected VINs will be flagged as “OPEN” in VMI.
Background
Due to global supply constraints the PTC Heater was not installed at the time of manufacturing
on certain Mercedes-Benz Metris vehicles.
Issue
MBUSA is conducting a service campaign. An authorized Mercedes-Benz Metris dealer will retrofit the
What We’re Doing PTC heater in the affected vehicles.
Parts will be available end of August
Parts
Vehicles Affected
Vehicle Model Year(s) Model Year 2022
Vehicle Model
Metris, VS20 / Platform 447
Vehicle Populations
Total Vehicles
Population
Dealer
Inventory
277
7
Next Steps/Notes
AOMS/SOMS
Please ensure your dealers have read and understand this notice.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction.
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600