22-01-089H
Service Bulletin Details
Public Details for: 22-01-089H
In certain areas, a vehiclea??S underbody may exhibit corrosion due to road-salt usage. As a preventative measure, a cavity wax coating is applied to the internal surfaces of underbody components and an undercoating spray is applied to exte
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 -
Models from 2016
2016 HYUNDAI ELANTRA |
Models from 2015
2015 HYUNDAI ELANTRA |
Models from 2014
2014 HYUNDAI ELANTRA |
Models from 2013
2013 HYUNDAI ELANTRA |
Models from 2012
2012 HYUNDAI ELANTRA |
Models from 2011
2011 HYUNDAI ELANTRA |
Service Campaign 984 – Underbody Corrosion Preventative Service - Dealer Best Practice December 01, 2022 Updates to this Document • Underbody Corrosion Preventative Service Procedure (22-01-089H) Date 12/01/2022 Campaign Description: In certain areas, a vehicle’s underbody may exhibit corrosion due to road-salt usage. As a preventative measure, a cavity wax coating is applied to the internal surfaces of underbody components and an undercoating spray is applied to exterior surfaces of specified underbody components. The service campaign describes the procedure to perform this preventative service on certain 2011 – 2016 Elantra’s (MD/UD). Applicable Vehicles: Certain 2011-2016MY Elantra (MD/UD) currently or ever registered in a Salt Belt State produced from 10/29/2010 - 12/22/2015. Salt Belt Areas include: Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia Please note all dealers must perform this service campaign if vehicle comes in with an open campaign, even if vehicle is no longer located in the listed states above. Remedy Repair: Apply undercoating spray and cavity wax to area indicated in TSB 22-01-089H to help prevent underbody corrosion caused by road-salt usage in certain areas. • Labor time: 0.8 M/H • Recommended Technician Training Level: Hyundai Certified Technician or Higher Recommended Alternative Transportation: Please provide the customer with an SRC Service Rental Car if requested. Customer Talk Tracks Today we are going to perform a procedure to the underbody of your vehicle to help prevent corrosion to the chassis, brake and suspension components from road salt commonly used to de-ice the road surfaces. If the salt is not removed by regular car washes during the winter season, it can also eat away at the paint leaving the metal components without protection from corrosion. • • • • Get regular car washes! Spray your car down at least once a week in snowy conditions, and visit a car wash that targets the undercarriage at least once a month and after winter storms. It may help to view this expense as a highly recommended preventative vehicle maintenance, as it could save you money on costly damages later. If your vehicle is over 8 years old, it needs some extra TLC. Several years of exposure to winter road salts can take its toll. According to the National Highway Traffic Safety Administration (NHTSA), vehicle models made in 2007 and earlier are especially susceptible to brake pipe corrosion due to salt exposure. Bring your vehicle in regularly to inspect for corrosion and take notice of how your brake pedal feels in cold weather. Any changes could indicate a leak in the brake system. Use a synthetic wax to provide a protective barrier from harsh salt. Once spring arrives, thoroughly detail the exterior so that salt doesn’t sit on the surface. Prep for winter weather early next season, making sure to pay special attention to any chips or scrapes in the paint, as those areas will be more susceptible to rust. Best Practice Checklist Reservation: Did you check WebDCS to verify if the vehicle was originally registered in any of the listed salt-belt states and for additional campaigns or recalls? Did you check for any declined services from previous visits? Yes No Readiness: Does your dealership have the recommended tools and equipment to complete the procedure mentioned in TSB 22-01-089H? The wax cavity spray gun & inside nozzle from previous corrosion campaigns can be used. Yes – Ensure the customer has an appointment. No – Order the required tools and equipment if necessary and ensure the customer’s appointment is scheduled after the arrival ETA of all necessary tools and equipment. Readiness: Was it determined that an owner of a vehicle within the affected VIN production date range relocated or has operated their vehicle in a “salt belt” area? Yes – The dealer should perform the campaign procedure and contact PA prior to repair and warranty submission. No – Do not perform the procedure outlined in TSB 22-01-089H. Reception: Did you get permission from the customer to perform the eMPI and review all declined services and additional recommended maintenance? Yes No Reception: Did you explain to the customer the expected repair time and an expectation for a status update? Yes No Reception: Did you explain to customer the warranty requirements? Yes No Reception: Did you offer the customer Alternative Transportation if requested? Yes No Repair: Did you allow the vehicle to cool 4 hours, preferably overnight, before performing the procedure? Yes No Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any recommendations and also an adjusted promise time based on any additional services? Yes No Repair: Is the Technician performing the procedure a Hyundai Certified Technician or higher? Yes No Repair: Were STUI pictures taken of the black undercoating applied in the specified areas (front sub-frame, left/right front lower control arms, rear coupled torsion beam axle (CTBA) with the last 6 digits of the VIN and date of repair per TSB 22-01-089H? Yes No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? Yes No Parts Information: Warranty Information: NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: Each labor operation will reimburse 1 can of undercoat spray and cavity wax. NOTE 3: If a part that is not covered by this campaign is found in need of replacement while performing the service campaign and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to the repair. NOTE 4: All claims must have STUI pictures uploaded as directed on page 14 of the TSB. Claims with illegible, incomplete, missing, or incorrect STUI pictures are subject to debit. STUI Picture Requirement: Ensure STUI photos of the black undercoating applied in the specific areas noted below with the last 6 digits of the VIN and the date of repair are included & uploaded. Refer to TSB 22-01-089H. STUI pictures that do not have the last 6 digits of the VIN, date of repair, and undercoating applied in the specific areas are not acceptable. Acceptable STUI photos of the undercoating applied in the specific areas: Owner Notification: Owners will be notified beginning in January 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center [email protected] Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support Customer Support Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes https://serviceconnect.support.cdk. Assistance with Car Care Scheduling: com/ • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) Hyundai Roadside Assistance www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related 1‐800‐633‐5151 1-800-243-7766 Name Campaign Central Car Care Scheduling (Xtime) Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Hyundai Roadside Assistance Key Reference Information Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. 2. 3. 4. 5. Log into Xtime Under the menu at the top left, select ‘CONFIGURE’ Under the dealership tab, click “EMAIL COMMUNICATION” Slide the toggle to “ADVANCED” Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSA Website www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix Historical Reference • Underbody Corrosion Preventative Service Procedure (22-01-089H) Date 12/01/2022