N222379652-01

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6387
URGENT - DISTRIBUTE IMMEDIATELY
Date:
December 23, 2022
Subject: Update: N222379652-01 - Customer Satisfaction Program
Hood Insulators Retrofit with RPO R8V
New Vehicle Inventory Update
Models: 2023 Buick Enclave
2022-2023 Chevrolet Camaro
2022 Chevrolet Colorado
2022-2023 Chevrolet Silverado 1500 New
2022-2023 Chevrolet Silverado 2500HD/3500HD
2022-2023 Chevrolet Traverse
2022 GMC Canyon
2022-2023 GMC Sierra 1500 New
2022-2023 GMC Sierra 2500HD/3500HD
To:
All General Motors Dealers
Due to a current backorder situation and inclement weather affecting a large
portion of the nation, vehicles in dealer inventory will be temporarily suspended in
Investigate Vehicle History (IVH). IVH will be manually changed from an “Open”
status to a “Closed” status. The detail screen in IVH will indicate that the IVH
status will reopen on January 4th. Impacted vehicles without an Open field action
may be delivered to the customer after signing the acknowledgement form.
Please hold all claims for VINs that were manually closed until January 4th.
Customer appointments should not be scheduled until parts are received.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen will be updated to display a
“Closed” status for the impacted new dealer inventory VINs on December 23, 2022.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS