7-075USA

Non-Compliance Recall J030 (NHTSA # 13V-
SERVICE
340): Roof Power Window Operation
25-SEP-13
No.:
7-075USA
Section:
RECALL
BULLETIN
Market:
USA
Jaguar Land Rover North America, LLC has informed the National Highway Transportation Safety
Administration (NHTSA) of its intent to perform a voluntary Non-Compliance Recall on certain 2011-2014
model year Jaguar XK Convertible vehicles imported into the United States market. Information relating to
the Non-Compliance Recall will be posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $7,000.00 per vehicle.
This Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that
any affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
AFFECTED VEHICLES
A total of 1,989 2011-2014 model year Jaguar XK Convertible vehicles in the USA are affected. The VIN range of
affected vehicles is B42168-B52946.
DESCRIPTION
Jaguar has detected a non-compliance with Federal Motor Vehicle Safety Standard (FMVSS) on XK convertible
vehicles in the listed VIN range. The overhead mounted console switch which raises and lowers the convertible
roof does not comply with the requirements of FMVSS118 for vehicles built on or after 1 October 2010,
specifically in regard to the operation of the power windows which are raised and lowered by the operation of the
roof switch. A non-compliant switch could increase the risk of inadvertent power window activation and occupant
injury.
Jaguar Land Rover is not aware of any reports of accidents or injuries attributed to this condition.
ACTION TO BE TAKEN
Retailers are required to check DDW to ensure a vehicle is affected by Program Code ‘J030’ and HOLD all
affected new vehicles in your control and withhold them from onward distribution pending completion of the
rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing
the action required for vehicles in the hands of owners.
Owner notification is expected to commence on or before 27 September 2013.
Retailers are advised that the use of vehicles within the affected 2011-2014 model year / VIN range as
Sales Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation.
Jaguar recommends against using affected vehicles for demonstrator or loaner purposes. Please consult
your own legal counsel if you have questions in this regard.
SERVICE PROGRAM / REWORK ACTION
Retailers should refer to Technical Bulletin J030NAS, Non-Compliance Recall: Roof Power Window Operation, for
complete repair details.
Safety Recall J030 supersedes Update Prior to Sale UPS4813 and Service Bulletin 7-072USA with immediate
effect.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
PARTS
PART NO.
DESCRIPTION
QTY.
% OF VEHICLES
REQUIRING PART*
C2P25445AMN
Overhead console – Canvas
1
25
C2P25445PVJ
Overhead console - Charcoal
1
75
* when ordering parts, order the expected percentage failure rate of parts identified only
TOOLS
Refer to Workshop Manual / Service Instruction for any required special tools
WARRANTY
NOTE: Always check DDW to verify that a vehicle is affected by this program prior to undertaking any repairs.
Repair procedures are under constant review and therefore times are subject to change; those quoted here must
be taken as guidance only. Refer to Repair Times Searcher (RTS) on TOPIx to obtain the latest repair time.
Warranty claims must be submitted quoting Program Code 'J030' together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone
to be undertaken.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
J030
B
Renew overhead console - Canvas
76.13.69
0.20
C2P25445AMN 1
J030
C
Renew overhead console - Canvas
Drive in/drive out
76.13.69
10.10.10
0.20
0.10
C2P25445AMN 1
-
J030
D
Renew overhead console - Charcoal
76.13.69
0.20
C2P25445PVJ
1
J030
E
Renew overhead console - Charcoal
Drive in/drive out
76.13.69
10.10.10
0.20
0.10
C2P25445PVJ
-
1
-
SRO
TIME
(HOURS)
PART
NO.
QTY. /
VALUE
Normal Warranty policies and procedures apply
CUSTOMER RE-IMBURSEMENT PROCESS:
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside
warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly
reimburse the customer and a claim for recovery of this cost should be made using the related damage
procedure.
Supplementary claims for related damages can only be made once the Field Service Action claim has been paid /
accepted.
Claims should be submitted quoting Program Code ‘J030’ and by clicking the 'Related Damage' radio button on
the claim submission screen.
The warranty claim should be submitted using Option Code ‘X’ and entering the cost to be reimbursed against the
sundry code of 'ZZZ999'. All costs should be entered in local currency.
PROGRAM
CODE
OPTION
CODE
J030
X
DESCRIPTION
Reimbursement to owner
SRO
n/a
TIME
(HOURS)
n/a
SUNDRY
ITEM CODE
ZZZ999
VALUE
Retailer
entered
value
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. A brief comment should
be entered in the 'Technician Comments' field on the claim to itemize and explain the charges.
Only vehicles eligible for Non-Compliance Recall J030 are included in this process. Only one (1) claim per vehicle
for related damages will be accepted.
Non-Compliance Recall J030 – Sample Owner Letter
September 2013
RE: Non-Compliance Recall J030 –Roof Power Window Operation
Vehicle Affected: Jaguar XK Convertible
Model Year: 2011-2014
National Highway Traffic Safety Administration Recall Number: 13V-340
m
pl
e
Dear Jaguar XK Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Jaguar has decided that 2011-2014 model year XK convertible vehicles fail to conform to Federal Motor
Vehicle Safety Standard No. 118 Power-operated window, partition, and roof panel systems. Your vehicle is
included in this Recall action.
What is the concern?
The switch that operates the power roof also operates the side windows. As a result, FMVSS 118 requires the
power roof switch to be a pull to close switch not a push to close switch.
A non-compliant switch could increase the risk of inadvertent power window activation and pinch or injure an arm
or finger.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will install a revised
roof console assembly incorporating a new switch. There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Recall Action J030 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee
within TEN days.
sa
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have previously paid to repair this issue?
If you have already paid for the roof overhead console to be replaced for this concern prior to the date of this
letter, Jaguar is offering a refund. In order to qualify for a refund, please provide your authorized Jaguar retailer
with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America, LLC.
What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430-2327
Sincerely,
m
pl
e
If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may
write:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to
http://www.safercar.gov to submit a complaint electronically.
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
sa
Peter Pochapsky
Customer Experience Manager
Non-Compliance Recall J030: Technical Q & A
Main Message:
A non-compliance has been identified with the Convertible roof operation switch fitted to certain US and Canadian
Jaguar 2011-2014 model year XK Convertible vehicles manufactured from the 1 October 2010. A number of
vehicles have been manufactured with a switch that is non-compliant with the requirements of Federal Motor
Vehicle Safety Standard (FMVSS) 118 section S6(c).
Q1
Why is Jaguar recalling certain XK models?
A
Jaguar Cars is conducting a non-compliance recall involving a number of 2011-2014 Model year XK
convertible vehicles to replace the switch used to operate the power roof to ensure compliance with
FMVSS 118 S6(c).
Q2
Can you tell me more about what is wrong with the vehicles?
A
FMVSS 118 S6(c) requires that “Any actuation device for closing a power-operated window must operate
by pulling away from the surface in the vehicle on which the device is mounted. An actuation device for
closing a power-operated window must operate only when pulled vertically up (if mounted on the top of a
horizontal surface), or out (if mounted on a vertical surface), or down (if mounted on the underside of an
overhead surface), or in a direction perpendicular to the surrounding surface if mounted in a sloped
orientation, in order to cause the window to move in the closing direction.”
The operation of the closing of the power hood on XK Convertible vehicles also automatically operates
the windows on the vehicle. As such this switch is effectively operating the windows and therefore needs
to comply with the requirements of FMVSS 118 S6(c). The switch currently fitted to the vehicles is a pushpush type and not the required pull switch.
Q3
A
How would the customer become aware of potentially having this concern?
This issue relates to a compliance issue and as such it is highly unlikely that a customer would detect this
issue
Q4
A
Does this concern affect vehicle safety?
The closing of power windows via pull switches is required in order to comply with FMVSS 118 S6 (c).
Q5
A
Has Jaguar received many complaints?
Jaguar Cars has received no complaints for this issue.
Q6
A
Have there been any accidents or injuries?
There have been no reports of accidents or injuries relating to this concern of which Jaguar are aware
Q7
A
How was the condition discovered?
The condition was identified through a prototype vehicle compliance validation exercise internal to Jaguar
Land Rover
Q8
A
How long has Jaguar known about this problem?
Jaguar determined that this issue constituted a non-compliance with FMVSS 118 S6(c) on 26 July 2013.
Q9
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed
to be designed and engineered for the passengers' safety? What type of measures are you
planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar monitors the manufacture of
production vehicles to ensure that any matters relating to compliance are rigorously maintained.
A
Q10
A
What has Jaguar done in production?
A new overhead console containing a revised power roof operation switch that requires pull to close
functionality, to ensure compliance with FMVSS 118 S6(c), has been introduced into production.
Q11
A
What will Retailers do to the vehicles?
Retailers will replace the overhead console with the new revised assembly.
Q12
A
Which vehicles are affected by this recall?
A volume of 2011-2014MY XK Convertible vehicles within the VIN range B42146-B52982.
Q13
A
Are other Jaguar models affected by these actions?
No other models are known to be affected.
Q14
A
Are parts available to rework vehicles?
Parts will be made available for rework shortly
Q15
A
How much will the recall cost Jaguar?
Cost was not a factor in deciding to recall these vehicles.
Q16
A
How do I know if my XK Convertible vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Jaguar
retailer for the work to be carried out.
Q17
A
How long does it take for the car to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take no longer than 15 minutes. Naturally, due to retailer schedules,
vehicles may be required for longer.
Q18
A
Can I continue to drive my XK vehicle safely until it has been recalled?
Customers can continue to use their vehicles until this compliance issue is resolved by the fitment of a
new roof console. Should a customer have any concerns over the operation of the power roof on their
vehicle they should contact their retailer for further guidance.
Note: Please ensure that any Press enquiries are referred to the Jaguar Public Affairs office.