22TC11-bZ4X

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
11/02/2022
Updated Owner Notification timing
TOPIC
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
© 2020 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: October 02, 2022
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN 22TC11 (Remedy Notice)
Certain 2023 Model Year bZ4X Vehicles
Software Update – DC Cold Weather Charging
Model / Years
2023 bZ4X
Production Period
Late March 2022 – Late April 2022
Approximate Total Vehicles
260
Condition
A software update has been developed for certain 2023 model year bZ4X vehicles. Included in the update is an improvement
of DC fast charging performance during low temperatures.
Remedy
Any authorized Toyota dealer will update the software in the vehicle’s applicable ECUs FREE OF CHARGE.
Covered Vehicles
There are approximately 260 vehicles covered by this Special Service Campaign. There are no vehicles distributed to Puerto Rico
involved in this Special Service Campaign.
Owner Notification
In addition to your dealer outreach, Toyota will notify customers about this issue by email and/or first-class mail. The
notifications will begin November 2, 2022.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
© 2022 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 T C 1 1 - C - P a g e |2
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
© 2022 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 T C 1 1 - C - P a g e |3
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
 Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted
otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• Expert Technician (Hybrid)
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
© 2022 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 T C 1 1 - C - P a g e |4
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Special Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
© 2022 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 T C 1 1 - C - P a g e |5
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check Vehicle Inquiry System for
campaign eligibility
Not Covered
No further action required
Covered
Perform Health Check and Verify the
Calibration ID’s of the 5 ECU’s (2WD)
or 6 ECU’s (AWD) listed in the TI
Old Calibration
Download both ECU reprogramming
package files
Reflash applicable ECU’s for package 1
2WD – EV, MG(FR), BAT
AWD – EV, MG(FR), MG(RR), BAT
Perform verification Health Check and
clear any DTC’s
New Calibration
Reflash applicable ECU’s for package 2
2WD – PWC, A/C
AWD – PWC, A/C
Perform verification Health Check and
clear any DTC’s
Op Code
22TC11R1
•
•
Campaign complete.
Return the vehicle to the customer.
Description
Update Multiple ECU Software
Flat Rate Hours
1.9
The flat rate time includes 0.1 hours for administrative cost per unit for the dealership.
In the rare case one or several of the ECUs above contain the latest calibration ID (no software update needed), use opcode
22TC11R1.
© 2022 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 T C 1 1 - C - P a g e |6
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
22TC11
22
T
C
11
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Camp aign
E = Customer Support Program
F = Emissions Recall
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
(May use other characters in unique
cases)
(The sequence is unique for each
Field Action categ ory)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2022 Toyota Motor Sales, USA
SPECIAL SERVICE CAMPAIGN 22TC11 (Remedy Notice)
Certain 2023 Model Year bZ4X Vehicles
Software Update – DC Cold Weather Charging
Frequently Asked Questions
Original Publication Date: November 02, 2022
Q1:
A1:
What is the condition?
A software update has been developed for certain 2023 model year bZ4X vehicles. Included in the update is an
improvement of DC charging performance during low temperatures.
Q1b:
A1b:
What is DC charging?
This is a charging method that uses a DC charger (direct current charger) that complies with SAE J 1772. The
traction battery can be charged in a shorter time when using DC charging than when using AC charging. SAE
is an abbreviation for an industrial standard issued by the Society of Automotive Engineers.
Q2:
A2:
What if I do not live in a cold weather location? Do I still need to complete this Software Update?
It is important to keep the software in your vehicle up to date to achieve the most efficient charging and operating
levels possible.
Q3:
A3:
What is Toyota going to do?
Toyota will begin to notify owners in early February 2023 advising them that their authorized Toyota dealer will perform
this Software update FREE OF CHARGE.
Q4:
A4:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 260 vehicles covered by this Special Service Campaign.
Model Name
Model Year
Production Period
bZ4X
2023
Late March 2022 – Late April 2022
Q5:
A5:
How long will the software update take?
The software update should take approximately two hours. However, depending upon the dealer’s work schedule, it
may be necessary to make the vehicle available for a longer period.
Q6:
A6:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2022 Toyota Motor Sales, USA
4893-6348-7265 v.1 000409/09034, 12:40 PM, 05/20/2022
FAQ Page 1 of 1
TOYOTA
Certain 2023 Model Year bZ4X Vehicles
Software Update -DC Cold Weather Charging
Special Service Campaign 22TC11 Software Update Notice
[VIN]
Dear Toyota Customer:
E
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
PL
What is the condition?
A software update has been developed for certain 2023 model year bZ4X vehicles. Included in the update is an improvement
of DC charging performance during low temperatures.
What will Toyota do?
Any authorized Toyota dealer will update the software in the vehicle’s applicable ECUs FREE OF CHARGE to you.
What should you do?
If the wheels and hub bolts on your vehicle HAVE NOT been replaced under Safety Recall 22TA06 – Potential Loss of
Vehicle Control, please DO NOT DRIVE your vehicle. Please contact your dealer for vehicle pickup.
SA
M
If this remedy for Safety Recall 22TA06 has been completed on your vehicle already, please contact your authorized
Toyota dealer to make an appointment to have this software update performed. The service should take approximately
two hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a
longer period.
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
E
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
SA
M
TOYOTA MOTOR SALES, U.S.A., INC
PL
Sincerely,