22-BD-010H

White Paint Warranty Extension TXXW - Dealer Best Practice
December 22, 2022
Updates to this Document
• White Paint Warranty Extension Launch (22-BD-010H)
Date
12/22/22
Warranty Extension Description:
Certain 2017-2018MY Elantra (ADa), Sonata (LFa), and Santa Fe Sport (AN) vehicles manufactured by Hyundai Motor
Manufacturing Alabama (“HMMA”) may exhibit peeling or bubbling of the white paint in various areas of the vehicle, most
commonly on or around the hood, fender, and roof. The paint warranty coverage for these vehicles with white exterior paint
has been extended to the following:
• 2017MY vehicles – 6 years with unlimited miles from the date of original retail delivery or date of first use,
whichever occurred first, and is valid for original and subsequent owners
• 2018MY vehicles – 5 years with unlimited miles from the date of original retail delivery or date of first use,
whichever occurred first, and is valid for original and subsequent owners
Applicable Vehicles:
• Certain 2017-2018MY Elantra (ADa) vehicles with Quartz White Pearl exterior paint (W8 or WW8) manufactured by
HMMA (VIN starts with 5NP)
• Certain 2017-2018MY Sonata (LFa) vehicles with Quartz White Pearl exterior paint (W8 or WW8) manufactured by HMMA
(VIN starts with 5NP)
• Certain 2017-18MY Santa Fe Sport (AN) vehicles with Frost White Pearl exterior paint (SWP) manufactured by HMMA
(VIN starts with 5NM)
To see if the vehicle is eligible, go to Hyundaidealer.com > WEBDCS > Vehicle Information Screen. Input the VIN
number and look under the heading ‘Extended Factory Warranty’ to see if TXXW is listed for the vehicle.
The Repair:
Repair and refinish the panels that may be affected by the white paint condition as per the Shop Manual, standard shop repair
practices (paint matching & blending) and industry standards. Repair times may vary depending on the number of panels and
severity.
Recommended Alternative Transportation: The customer should be provided with a Service Rental Car (SRC)
during the visit.
Sample Customer Talk Tracks
1. “We have inspected your vehicle’s paint and determined that repairs needed to correct the paint flaw will be covered
under warranty. Hyundai will provide you with a Service Rental Vehicle while your vehicle is the body shop having the
paint concern corrected.”
2. “We inspected your vehicles paint and determined that the damage was caused by an outside influence and not due
to a paint flaw, therefore the repair would not be covered under warranty. We would be happy have to provide you with
a quote to have the repairs performed at your expense.”
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls and check vehicles history for other
recommended maintenance or declined services?
Yes
No
Readiness: Did you coordinate customer drop off with a local body shop to have them perform an estimate if one is
needed based on inspection of the vehicle when it arrives?
Yes
No
Reception: Did you inspect the vehicle to determine if the paint concern is a warrantable defect or caused by an
outside influence?
Yes
No
Reception: Did you explain to customer the warranty requirements for the warranty extension to apply?
Yes
No
Reception: Did you offer the customer a Service Rental Car if the paint concern will be covered under warranty?
Yes
No
Repair: Did you obtain an estimate from the body shop and submit STUI photos of the peeling/bubbling paint?
Yes
No
Repair: Did you perform an MPI on the vehicle prior to the vehicles being sent to the body shop?
Yes
No
Repair: Did you provide the customer with an updated promise time based on the body shops estimate and
recommendation from MPI completion?
Yes
No
Repair: Did you complete all authorized repairs after the vehicles was returned by the body shop to the dealership?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Hyundai Service Learning (HSL):
Complete the non-technical training on HSL regarding paint claim submission to ensure the proper use of op codes and causal
part numbers during warranty claim submission.
Warranty Information:
NOTE 1: Normal warranty applies.
NOTE 2: Submit one (1) warranty claim using the published LTS paint labor operation(s) for the
affected panel(s)/area(s). Please note that paint matching and blending are covered.
NOTE 3: Use sublet type “P1” for the paint claim.
NOTE 4: Dealers are required to take a STUI picture(s) of the affected panel(s)/area(s) prior to their
repair. The STUI pictures must be clear, up close, and illustrate the peeling/bubbling. If STUI
picture(s) are taken that do not confirm the area’s peeling/bubbling, the warranty claim will be
subject to debit.
NOTE 5: If a part that is not covered by this warranty extension is found in need of replacement while
performing this TSB and the affected part is still under warranty, submit a separate claim using the
same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill
consideration prior to performing the work.
STUI
Additional Training & Resources
includes
STUI
picture(s)
as atorequirement.
The STUI
picture(s) must include the
AreThis
thereTSB
any additional
training
resources
that need
be here? Any courses
from HLP?
affected panel(s)/area(s) prior to their repair. The STUI picture(s) must be clear, up close, and
illustrate
the peeling/bubbling.
If STUI picture(s) are taken that do not confirm the area’s
Hyundai
Learning
Portal
peeling/bubbling, the warranty claim will be subject to debit.
Customer Notification
Affected owners will be mailed notification letters of this warranty extension in February 2023 or sooner.
Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important quality matter and continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Parts
Contact Information
Description
Techline
[email protected]
1-800-545-4515
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Parts ordering hotline
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
1‐800‐633‐5151
1-800-243-7766
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Hyundai Roadside Assistance
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
Historical Reference
• White Paint Warranty Extension Launch (22-BD-010H)
Date
12/22/22