VWP-22-18

Warranty Information
Policies and Procedures Bulletin
Number: VWP-22-18
Subject:
Date: Dec. 20, 2022
Rear Brake Pad Limited Warranty Extension
Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at 1866-306-8447 or [email protected].
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
Rear Brake Pad Limited Warranty Extension
Volkswagen has extended the Warranty coverage for the Rear Brake Pads from 1 year or 12,000 miles to 2 years
or 24,000 miles, whichever occurs first from the vehicle’s original in-service date, for certain 2020-2023 Model
Year Jetta and 2022-2023 Model Year Taos vehicles.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car,
on the date such vehicle was first placed in service.
What is Covered
During the time/mileage period specified above, an authorized Volkswagen Dealer will replace Rear Brake Pads
and any parts and labor necessary to effectuate a repair at no cost to the owner if diagnosis confirms Rear Brake
Pads have failed from a Warranty defect or have failed due to premature wear.
Rotors may be covered as consequential damage if they have failed as a direct result of the Rear Brake Pads
failure. Dealers must provide detailed justification within the claim comments of SAGA to support reimbursement.
Volkswagen Dealers are required to refer to the Repair Manual in Elsa for repair instructions and wear limits for
the brake pads for each VIN.
If diagnosis reveals that the vehicle has an unrelated issue(s), diagnosis and any necessary repairs to correct such
issue(s) will not be covered under this warranty extension.
Transferability
This warranty extension is fully transferable to subsequent owners.
Additional information
This warranty extension does not cover damage or malfunctions caused by outside influence, such as an accident,
or vehicle misuse or neglect, nor does it cover repairs that are necessary for proper diagnosis of these conditions
or that are required to bring the vehicle up to factory specifications.
Vehicle Eligibility
To determine if a vehicle is eligible for the Rear Brake Pad Limited Warranty Extension, check the VIN in Elsa >
Vehicle Data. If the warranty extension is applicable to the vehicle, the “Warranty” section of the “Vehicle Data”
screen will show Warranty Key “U94 Rear Brake Pad Warr Ext 2/24 from in-service date” indicating this vehicle is
eligible for this Warranty Extension.
© 2022 Volkswagen Group of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Documentation Requirements
Volkswagen Dealers are required to retain the following documentation:
 The Brake Diagnostic Worksheet:
o
The Brake Diagnostic Worksheet is required to be filled out and uploaded to Doc-IT for Warranty
reimbursement on all Brake claims. This Worksheet is located in WISE under Resource Center >
Forms > Brakes.
 Photo Documentation for the Warranty Parts Portal (WPP):
o Photos of defective Rear Brake Pads and Rotors (if consequential) are required to be taken,
retained with the Repair Order and uploaded to the WPP upon request.
o All parts must be retained until the parts have appeared on the Dealers Warranty Part Disposition
Scrap/Core Report.
Claims without the Brake Diagnostic Worksheet and required photos may be subject to cancellation.
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for
the Rear Brake Pad Limited Warranty Extension.
SAGA Claiming Procedures
Claim Type
Service Number
Damage Code
Vendor Code
Causal Indicator
110
4638
0010
Identified on the Part
Brake Pads must be marked as causal
Document Revision Table
Publish Date
12/20/2022
© 2022 Volkswagen Group of America, Inc.
Reason For Update
Original Publication
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.