2068321.3
Service Bulletin Details
Public Details for: 2068321.3
Driver/passenger door creak on close - bentayga - 22 model year onwards customer statement: -driver and/or passenger door creak during the (power close) function
Models from 2023
2023 BENTLEY BENTAYGA |
Models from 2022
2022 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Driver/Passenger door/s creak on close - Bentayga - 22 Model Year onwards Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Transaction 2068321/3 No. Level EH Status Approval Release date New customer code Object of complaint body fixtures and fittings -> doors body fixtures and fittings -> door, closures operation body fixtures and fittings -> door, closures operation -> close door Complaint type Position noise, vibration functionality noise, vibration -> noise Vehicle data Bentayga Series Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 2022 E 4V1* 2023 E ZV1* 2023 E Documents Document name master.xml INTERNAL * * * * * * * * * Technical product information Driver/Passenger door/s creak on close - Bentayga - 22 Model Year onwards Transaction No.: 2068321/3 Customer statement / workshop findings Driver and/or Passenger door creak during the “Power close” function Technical background Ensure the fault is as described within the Customer statement section, please also refer to the video on the Bentley Hub referencing TPI 2061582/In the event the symptom is as shown the instructions within the Measure section should be followed NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type HINT: The photographs shown within this TPI are for reference purposes only and may differ slightly from the actual latch which is fitted Production change Measure VERY IMPORTANT: It is not a requirement to apply the grease and distribute to all four door latch motors, only the motor which is exhibiting the creak during power close issue should have the rework conducted 1) To confirm which door creaks during the “Power close” function/operation – Open and close all doors (x10) times (Using the power close function) • Conduct the remaining instructions on the applicable door latch motors which are creaking during the “Power close” function/operation Referring to Rep.Gr 57 (front) Or Rep.Gr 58 (rear) - Remove the applicable door latch (Figure 1) Figure 1 2) Referring to Figure 2 - Apply Dow corning Molycote 33 extreme – Low temperature grease to the inner cable Figure 2 INTERNAL 3) Unclip the cable from the latch (Figure 3) Figure 3 4) Disconnect the rubber boot (Figure 4) Figure 4 5) Referring to Figure 5 - Compress the rubber boot and apply Dow corning Molycote 33 extreme – Low temperature grease to the cable in the location shown Figure 5 6) Slide the cable towards the latch (Figure 6) INTERNAL Figure 6 7) Re-clip the Bowden cable into the latch (Figure 7) Figure 7 8) Referring to Figure 8 - Distribute the grease by holding the inner cable and rotate the outer cable housing 180 degrees clockwise x2 and then 180 degrees anti clockwise Figure 8 • Refit the rubber boot as shown in Figure 9 Figure 9 9) Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Refit the door latch • Check to confirm the door creak during soft close issue is now resolved Yes - No further action is required No - Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Replace the applicable door latch VERY IMPORTANT: To assist in any future complaints the retailer should make a record on the vehicles repair history regarding the work which was conducted to eliminate the noise for example – Latch replacement or application of grease INTERNAL 10) Before returning the vehicle to the customer, the operative should confirm the issue is no longer evident - Open and close all doors (x10) times (Using the power close function) to confirm the issue is no longer evident NOTE: Please ensure the open/close test is replicated in the same circumstances as when the customer experiences the issue For example Car parked in direct sunlight Warranty accounting instructions Warranty Type 110 or 910 Damage Service Number 57 17 Damage Code 00 20 Time to remove and refit the rear door trim Labour Labour operation code 70 73 19 00 Time 20 Time units Time to remove and refit the front door trim Labour Labour operation code 70 59 19 00 Time 20 Time units Time to apply the grease (front x1) Labour operation code 57 17 49 00 Time 10 Time units Time to apply the grease (rear x1) Labour operation code 58 17 49 00 Time 10 Time units Time to remove and refit x1 door latch motor (grease application) Labour Labour operation code 57 17 19 00 Time 40 Time units Time to remove and refit x1 door latch motor (grease application) Labour Labour operation code 58 17 19 50 Time 30 Time units Time to replace x1 door latch in the event the noise is evident after grease application (Front) Labour operation code 57 17 55 00 Time 20 Time units Time to replace x1 door latch in the event the noise is evident after grease application (Rear) Labour operation code 58 17 55 00 Time 30 Time units Parts information The grease shown in Figure 10 must be sourced locally, in the event the grease type cannot be sourced please lease with your supplier to enable grease of the same specification is supplied INTERNAL Figure 10 In the event a door latch is required to be replaced please refer to the ETKA parts catalogue INTERNAL