A9022882069054_1
Service Bulletin Details
Public Details for: A9022882069054_1
This bulletin states to replace the audi virtual cockpit when it is blank when the vehicle started.
Models from 2020
2020 AUDI Q5 |
2020 AUDI Q5 PHEV |
2020 AUDI SQ5 |
Models from 2019
2019 AUDI Q5 |
2019 AUDI SQ5 |
Models from 2018
2018 AUDI Q5 |
2018 AUDI SQ5 |
Technical Service Bulletin 90 Instrument Cluster: cluster is blank when the vehicle is started. The LED bar graphs are lit. 90 22 88 2069054/1 December 22, 2022. Model(s) Year Q5, and SQ5 2018 – 2020 Q5 e quattro 2020 VIN Range Vehicle-Specific Equipment All Virtual Cockpit Gen1 Condition Customer states: • The instrument cluster (Audi Virtual Cockpit) display is blank when the vehicle is started. • The bar graphs displaying the fuel level and coolant temperature work as expected. Workshop findings: • No relevant DTC is entered in the vehicle. Technical Background A hardware-related issue in the Audi Virtual Cockpit may cause the display to remain blank on startup. Production Solution Optimized hardware was introduced. Service Please replace the Audi Virtual Cockpit -J285-. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. Service Number: 9025 Damage Code: 0040 © 2022 Audi of America, Inc. Page 1 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Labor Operations: Replace instrument cluster Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 100 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU 9025 5500 See SRT with associated operations As per TSB 2069054/1 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA Instrument Cluster 01 Additional Information All parts and service references provided in this TSB (2069054) are subject to change and/or removal. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. © 2022 Audi of America, Inc. Page 2 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.