TSB 22-2494

TECHNICAL SERVICE BULLETIN
BlueCruise/ActiveGlide - Hands-Free Driving Mode No Longer Available
22-2494
19 December
2022
This bulletin supersedes 22-2105.
Model:
Ford
2022 Expedition
2021-2022 F-150
2021-2022 Mustang Mach-E
Lincoln
2022 Navigator
Summary
This article supersedes TSB 22-2105 to update the vehicles affected, Issue, Action, and Service Procedure.
Issue: Some 2021-2022 F-150/Mach-E and 2022 Expedition/Navigator vehicles equipped with
BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability. This may
be due to an expired BlueCruise/ActiveGlide map file in the gateway module (GWM). To correct the condition, follow
the Service Procedure to update the GWM.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
• One of the following vehicles:
- 2021-2022 F-150/Mustang Mach-E
- 2022 Expedition/Navigator
• BlueCruise/ActiveGlide hands-free driving mode is no longer available
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
Time
2021-2022 F-150, 2022 Expedition/Navigator: Check The Hands Free Driving Mode Expiration MT222494A 0.4
Date And Perform The Module Software Updating Procedure For The GWM (Do Not Use With
Hrs.
Any Other Labor Operations)
2021-2022 Mustang Mach-E: Check The Hands Free Driving Mode Expiration Date And
Perform The Module Software Updating Procedure For The GWM (Do Not Use With Any Other
Labor Operations)
222494B
0.5
Hrs.
Repair/Claim Coding
Causal Part:
14G650
Condition Code: 04
Service Procedure
NOTE: This procedure will not enable hands-free driving mode on vehicles that did not previously have the
capability.
1. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through
DD-MM-YYYY. Is the expiration date in the past or is it blank?
NOTE: The date format is DD-MM-YYYY. Example: 02-04-2022 is for 02-Apr-2022.
(1). Yes - proceed to Step 2.
(2). No - this article does not apply. Refer to Workshop Manual, Section 419-03B for normal diagnostics.
2. Connect a battery charger to the vehicle's 12v battery. Set the charger to maintain the battery at 12.6-13.6 volts.
3. Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the
door latch to simulate a closed door.
4. Perform the Module Software Updating Procedure outlined below for the GWM.
5. Confirm that the hands-free driving mode expiration date is updated to a future date.
Module Software Updating Procedure
NOTE: The following instructions apply when performing a software update on any of the following
modules: GWM, TCU, APIM and IPC.
NOTE: A blank 64GB or larger universal serial bus (USB) flash drive is required, and a USB 3.0 USB flash
drive is recommended for fastest software installation. Make sure the USB flash drive being used is
formatted as exFAT file system. To confirm the USB flash drive is formatted as exFAT, hold down the
Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive, then select
Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB
flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select
Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and results
in a more lengthy operation.
1. Using the FDRS, begin module programming by selecting the SW Updates tab then download and run the
application for desired module. Follow all on-screen instructions carefully.
2. When prompted, connect the USB flash drive to the FDRS.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
3. When prompted by the FDRS, safely remove/eject the USB flash drive from the diagnostic scan tool and connect it
to the USB hub to install the software into the module. When the USB software update begins the SYNC screen
displays a message stating Do Not Remove USB. The update starts automatically, and may take 10 minutes or
longer to complete. If the message stating Do Not Remove USB does not display on the center display screen
within 5 minutes of the USB drive being connected to the vehicle’s USB hub select Did The Update Install
Successfully > No on the FDRS and follow the on-screen instructions to either attempt USB programming again or
perform controller area network (CAN) programming for the module.
4. When the pop-up stating Restart Required appears on the center display screen, turn the ignition OFF and open
the driver’s door for 10 minutes then close the door and restart the engine. The update is still in process at this
time.
5. Once the pop-up stating Update Successful appears in the center display screen, select Close, remove the USB
flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating the update installed
successfully. This initiates the remaining automated configuration steps and reports the module assembly, vehicle
interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the
Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly
installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the
module to reset during this step.
© 2022 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.