NCU-2022070017
Service Bulletin Details
Public Details for: NCU-2022070017
Mercedes-benz ag (a??Mbaga??), the manufacturer of mercedes-benz, has determined that on certain model year (a??Mya??) 2021 s-class (223 platform) vehicles, the software for the driving assistance system control unit may not correspond to t
- 2021 -
News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign Launch Notification Update driving assistance system control unit DATE: December 16, 2022 software – Campaign Reactivation MY21 S-Class (223 platform) IMPORTANT SERVICE CAMPAIGN UPDATE Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Service Campaign Launch Notification Campaign No. : Campaign Desc. : 2022070017 22P5499017 December 16, 2022 Update driving assistance system control unit software This is to notify you of the Service Campaign Launch to update the driving assistance control unit software in 9,117 Model Year (“MY”) 2021 S-Class (223 platform) vehicles. The campaign will be reactivated on December 16, 2022. Background Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the software for the driving assistance system control unit may not correspond to the current production specification. This may result in faulty long-range radar-based warnings occurring. Issue What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the driving assistance control unit software. Parts The software is not available. Vehicles Affected 2021 S-Class Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 9,117 Next Steps/Notes AOMS/SOMS AOMs – This campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372). Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 Campaign No. 2022070017, December 2022 Revision A 12/16/2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class (223 platform) Model Year 2021 Update driving assistance system control unit software Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the software for the driving assistance system control unit may not correspond to the current production specification. This may result in faulty long-range radarbased warnings occurring. An authorized Mercedes-Benz dealer will update the driving assistance control unit software. Prior to performing this Campaign: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 9,117 vehicles are affected. Order No. P-SC-2022070017 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 Update driving assistance system control unit software The fault codes U05B7E1, U05B8E1, U05B6E1 and U05B5E1 are set after the software update but can be ignored. The fault codes U05B7E1, U05B8E1, U05B6E1 and U05B5E1 are no longer present after a short driving time. Ensure use of XENTRY Diagnosis version 06/2022 or higher. Please make sure to follow the operation steps exactly as described in XENTRY/DAS. Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). The VCI must be connected with XENTRY/DAS via USB connection cable. If XENTRY/DAS is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order. Work Procedure 1. Connect XENTRY/DAS. 2. Carry out software update on driving assistance system control unit. 3. To do this, select menu item "Quick test view – N62/4 driving assistance system (SG-FS) - Adaptations – Control unit update – Update control unit software". Then follow the user guidance in XENTRY Diagnostics/DAS. The fault codes U05B7E1, U05B8E1, U05B6E1 and U05B5E1 after the software update can be ignored and are no longer present after a short driving time. A quick test due to the software update is not required! After update is performed if messages appear in the instrument cluster related to Driver assist systems, please re-SCN code N62/4, in rare cases a hard rest of N62/4 will be needed. 4. Disconnect XENTRY/DAS. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Operation Code Number Description Update software of control unit driving assistance system (with XENTRY Diagnosis connected) Connect/disconnect diagnostic system 02-4762* 54 990 17 (XENTRY Diagnosis) Connect/disconnect starter battery charger 02-5058* (with XENTRY Diagnosis connected) * Invoice operation item only once for each workshop order. 02-9334 Labor Time (hrs.) 0.1 0.1 0.1 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document. P-SC-2022070017