NCU-2022110007

Internal
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Replace Transmission Bearing Cover
DATE: December 9, 2022
MY20-21 GLA-Class and GLB-Class (156/247
platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Internal
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2022110007
22P2690005
December 9, 2022
Replace Transmission Bearing Cover
This is to notify you of the Service Campaign Launch to replace the bearing cover on the transmission in 2,992 Model Year (“MY”)
2020-2021 GLA-Class and GLB-Class (156/247 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on
December 9, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2020-2021 GLA-Class and GLB-Class (156/247
platform) vehicles, the transmission bearing cap cover does not correspond to
current specifications. Over time, the transmission bearing cover may loosen, which
may result in minor oil loss. An instrument cluster transmission light will still alert the
user if it falls below the threshold and alert the driver if the transmission oil
overheated. The indicator light will alert the driver to drive with caution. A risk of
fire can be ruled out.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
replace the transmission bearing cover.
Parts
The remedy is available and can be performed as necessary.
Vehicles Affected
2020-2021
GLA-Class and GLB-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
2,992
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2022110007, December 2022
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model GLA-Class and GLB-Class (156/247 platform)
Model Year 2020-2021
Replace Transmission Bearing Cover
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain MY 2020-2021 GLA-Class and GLB-Class (156/247 platform) vehicles, the transmission bearing
cap cover does not correspond to current specifications. Over time, the transmission bearing cover may
loosen, which may result in minor oil loss. An instrument cluster transmission light will still alert the user if
it falls below the threshold and alert the driver if the transmission oil overheated. The indicator light will
alert the driver to drive with caution. A risk of fire can be ruled out. An authorized Mercedes-Benz dealer
will replace the transmission bearing cover.
Prior to performing this Campaign:
 VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
 Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 2,992 vehicles are affected.
Order No. P-SC-2022110007
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Replace bearing cap on transmission
Work Procedure
1. Remove engine with transmission.
For basic data, see AR01.10-P-2401*.
* Select the WIS document according to the vehicle model.
2. Remove bearing cap (A, Figure 1) from transmission using a suitable tool.
The bearing cap will be replaced by a new aluminum bearing cap.
Figure 1
3. Insert new aluminum bearing cap up to end stop and hammer in slightly.
4. Assemble in reverse order.
__________________________________________________________________________________________________
P-SC-2022110007
3
Primary Parts Information
Qty.
Part Name
Part Number
1
Bearing cap repair kit L01
A 247 260 65 01
As required*
Transmission oil
*
* The replacement parts must be determined according to the equipment variant for the vehicle identification number via
the parts process in the Xentry Portal.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
26 900 05
02-0184
Description
Replace bearing cap on transmission
Includes: Remove/install engine and transmission unit
Labor Time
(hrs.)
ZM
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be
reflected in this document.
P-SC-2022110007