SSM 51228

Service Bulletin Details

Public Details for: SSM 51228

Some 2020-2023 ford and lincoln vehicles equipped with a telematic control unit (tcu) may exhibit inoperative remote features via ford pass/lincoln way mobile app, incomplete user authorization, and/or modem electronic serial number (esn) c

- 2023 - 2022 - 2021 - 2020 -

Models from 2023

2023 LINCOLN AVIATOR

Models from 2022

2022 FORD BRONCO SPORT

2022 FORD TRANSIT CONNECT

2022 LINCOLN AVIATOR

2022 LINCOLN CORSAIR

Models from 2021

2021 FORD BRONCO SPORT

2021 FORD TRANSIT CONNECT

2021 LINCOLN AVIATOR

2021 LINCOLN CORSAIR

2021 LINCOLN NAVIGATOR

Models from 2020

2020 FORD TRANSIT CONNECT

2020 LINCOLN AVIATOR

2020 LINCOLN CORSAIR

2020 LINCOLN NAVIGATOR

SSM 51228
2020-2023 Various Vehicles - Equipped With A TCU - Various
FordPass/LincolnWay App Or Modem Concerns
Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit
inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or
modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this
condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous
session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a
TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present,
follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page
for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in
Section 10 of the Service Labor Time Standards (SLTS) Manual.