S2021000004

Service Bulletin Details

Public Details for: S2021000004

Valve body learn procedure on witech shows the transmission is not in the proper gear after repairs


- 2020 - 2019 - 2018 - 2017 -

Models from 2020
2020 CHRYSLER PACIFICA
2020 JEEP CHEROKEE
2020 JEEP COMPASS
Models from 2019
2019 CHRYSLER PACIFICA
2019 JEEP CHEROKEE
2019 JEEP COMPASS
Models from 2018
2018 CHRYSLER PACIFICA
2018 JEEP CHEROKEE
2018 JEEP COMPASS
Models from 2017
2017 CHRYSLER 200
2017 CHRYSLER PACIFICA
2017 JEEP CHEROKEE
2017 JEEP COMPASS 
STAR ONLINE PUBLICATION
Case Number: S2021000004
Release Date:
07/31/2020
Symptom/Vehicle Issue: Valve Body Learn Procedure On WiTech Shows The Transmission Is
Not In The Proper Gear After Repairs
Discussion: The below report shows the vehicle is in park and the current gear position status
reads overdrive, pg 2 example.
Review Dealerconnect Transmission Verification Steps To Complete Learning cycle including
drive learning road test.
NOTE: Transmission Quick Learn must be performed any time the transmission is repaired/replaced
and/or the Valve Body or Transmission Control Module(TCM) assembly is replaced. It must
also be performed when the adaptation/memory cells are cleared with the scan tool.
NOTE: If the Valve Body or TCM assembly is replaced, the VB/Solenoid Learn procedure must be run.
NOTE: If the vehicle is equipped with the start/stop feature, it must be disabled prior to performing
this procedure.
If any internal transmission repairs were performed or the Transmission Control Module (TCM) was
replaced perform the Quick Learn procedure.
If any internal transmission repairs were performed or the Transmission Control Module (TCM) was
replaced, perform the TCM ADAPTATION procedure. (Refer to 28 - DTC-Based Diagnostics/MODULE,
Transmission Control (TCM) - Standard Procedure).
Perform the ROAD TEST PROCEDURE
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Current Gear
Over drive. All
others show park.
Scan tool example prior to learn cycles.
Pg 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017

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