TJ36405.1.0
Service Bulletin Details
Public Details for: TJ36405.1.0
Disconnect charging cable?.
Models from 2023
2023 VOLVO XC40 |
2023 VOLVO XC60 |
2023 VOLVO XC90 |
Models from 2022
2022 VOLVO XC40 |
2022 VOLVO XC60 |
2022 VOLVO XC90 |
Models from 2021
2021 VOLVO XC40 |
Service and Parts Business Technical Journal TITLE: DIM Message “Disconnect Charging Cable” With No Cable Attached REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 36405.1.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2022-11-22 2022-11-29 FUNC GROUP: FUNC DESC: 3234 Onboard charger, high voltage Page 1 of 2 “Right first time in Time” DESCRIPTION: If a customer experiences the DIM message “Disconnect Charging Cable” while there was no charging cable attached, and DTC VCU1-U116E00 is set as permanent, please follow the advice in “Service.” CSC Customer Symptom Codes Code 53 71 YL YZ 7G Description Driving, Twin Engine/Propulsion using electric motor not possible Starting/Vehicle start-up is not possible Plug-in charging/No/reduced/incorrect function/With external AC-cable Plug-in charging/No/reduced/incorrect function/With external DC-cable Text window and warning symbol/Yellow symbol and text message DTC Diagnostic Trouble Codes Control Module VCU1 Code U116E00 Fault Type Permanent Vehicle Type Type Eng 536 536 539 539 ED EF ED EF Eng Desc E400V6 E400V2 E400V6 E400V2 Sales Body Gear Steer Model Year 2021-2023 2022-2023 2022-2023 2022-2023 Plant Chassis range - Produced and printed in the USA and available as an electronic document. © 2022 VOLVO CAR USA, LLC Struc Week Range 202037-202317 202146-202317 202139-202317 202146-202317 Technical Journal 36405.1.0 SERVICE: NOTE: This TJ applies only if the customer does experience any problems charging the vehicle. The DIM message “Disconnect Charging Cable” while no charging cable is attached, can result from a software issue. The technical background is that the OBC is not getting woken up at the moment the customer wants to start the car. Without having clear feedback from the OBC that no charging cable is attached, for safety reasons the DIM message “Disconnect Charging Cable” is shown. If a customer reports this symptom, please give advice that there are three workaround options - every option working on its own: A. Press the release button at the EVI. B. Press the release button in the charging menu in IHU. C. Lock the car and wait for 10 minutes (so it’s going to sleep), then unlock. Note: In some cases, the DIM message may disappear within a short time on its own. Whenever this symptom occurs while the car is at the workshop, there are two additional workaround options - every option working on its own: D. Do a 12V reset. E. Remove fuse 27 in EJB for approx. 2 min. Do not replace any parts, a software fix is under development. List of abbreviations: DIM - Driver Information Module OBC - On-board Charger EVI - Electric Vehicle Inlet IHU - Information Head Unit EJB - Engine Junction Box PCA - Permanent Corrective Action Warranty claim info: To get a warranty claim accepted for a job described in this TJ, the following data must be used: Failing Part: No parts are allowed in this job VST OP number: 99922-2 General reimbursement acc. to TJ/QB NOTE: TJ number must be stated in the repair order text. VST Operation Number VST Operation Number 99922-2 Description General reimbursement acc. to TJ/QB VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the concern area “Vehicle Report” and the sub-concern area “Support Not Needed.” Use function group 3234. Page 2 of 2 2022-11-29