S2203000003

Case Number: S2203000003
Release Date: August 2022
Symptom/Vehicle Issue: Proper Front Driveshaft Universal Joint (U-joint) Inspection
Procedures For All Wheel Drive (AWD) Vehicles.
Discussion: As part of the normal maintenance schedule on AWD vehicles, proper
inspection of the front driveshaft U-joints is required at every oil change interval.
Reports from the field are indicating that some conditions that would lead to driveshaft
U-joint replacement may be getting missed during the routine inspections.
Below are some areas to pay close attention to, when performing your inspection.
1. Closely inspect the U-joint bearing cups for being cracked or having pieces
missing that would expose the ends of the trunnion. Please see (Figures 1 & 2).
Figure 1
Figure 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
2. Closely inspect the bearing cups for a missing, torn, or distorted seal. Please see
(Figure 3).
Figure 3
3. Rotate the driveshaft and inspect for any excessive movement in the driveshaft
yoke.
4. Inquire from the owner or vehicle operator if they notice any click or knock noise
when letting off on the accelerator. This could also indicate a possible issue with
the driveshaft U-joints is present.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020