No. 159-21-1
Service Bulletin Details
Public Details for: No. 159-21-1
Information on technical information for a complaint involving the cayenne, cayman, boxster, macan, and 911. The sd map update/ota map update does not function
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2023
2023 PORSCHE 718 BOXSTER |
2023 PORSCHE 718 CAYMAN |
2023 PORSCHE 911 |
2023 PORSCHE CAYENNE |
2023 PORSCHE MACAN |
Models from 2022
2022 PORSCHE 718 BOXSTER |
2022 PORSCHE 718 CAYMAN |
2022 PORSCHE 911 |
2022 PORSCHE CAYENNE |
2022 PORSCHE MACAN |
Models from 2021
2021 PORSCHE 718 BOXSTER |
2021 PORSCHE 718 CAYMAN |
2021 PORSCHE 911 |
2021 PORSCHE CAYENNE |
2021 PORSCHE MACAN |
Models from 2020
2020 PORSCHE 718 BOXSTER |
2020 PORSCHE 718 CAYMAN |
2020 PORSCHE 911 |
2020 PORSCHE CAYENNE |
2020 PORSCHE MACAN |
Models from 2019
2019 PORSCHE 718 BOXSTER |
2019 PORSCHE 718 CAYMAN |
2019 PORSCHE 911 |
2019 PORSCHE CAYENNE |
2019 PORSCHE MACAN |
Models from 2018
2018 PORSCHE 718 BOXSTER |
2018 PORSCHE 718 CAYMAN |
2018 PORSCHE 911 |
2018 PORSCHE CAYENNE |
2018 PORSCHE MACAN |
Models from 2017
2017 PORSCHE 718 BOXSTER |
2017 PORSCHE 718 CAYMAN |
2017 PORSCHE 911 |
2017 PORSCHE CAYENNE |
2017 PORSCHE MACAN |
Service Technical Information 159/21 ENU 9941 9 Complaint - SD Map Update/OTA Map Update Does Not Function: Activating Functions That Are Not Enabled (159/21) Model Lines: Cayenne (92A) Cayman (982) Boxster (982) Macan (95B) 911 (991) Model Year: 2017 Equipment: Online Services Plus (M-no. EL5) Country/market: Affected regions: Concerns: Porsche Communication Management (PCM 4.0) Information: No online map update and no SD map update can be carried out on the affected vehicles because the relevant functions are not enabled in the Porsche Communication Management (PCM) central computer in the vehicle. • • • ER1 region code "ECE" for radio ER3 region code "USA" for radio ER4 region code "Mexico/NAR2" for radio Action required: Restore enabled functions for the online map update in the Porsche Communication Management (PCM) central computer using the PIWIS Tester with PIWIS Tester software version 40.550.050 (or higher) installed. Information Before processing this measure, check whether an active Connect contract for the "Online Map Update" service exists for the time period in question. If there is no active contract, the customer must pay the costs for carrying out this measure. Information The total time required for enabling functions is approx. 5 minutes. Date of introduction: The functions have already been enabled during production since week 30/2016. AfterSales Dec 15, 2022 Page 1 of 4 9 Service Technical Information ENU 173/21 1950 Required tools Tools: • • 9900 - PIWIS Tester 3 with PIWIS Tester software version 40.550.050 (or higher) installed Battery charger with a current rating of at least 90 A and - if required - also with a current and voltage-controlled charge map for lithium starter batteries, e.g. VAS 5908 Battery charger, 90 A For further information about the battery chargers to be used, see Workshop Manual '2X00IN Battery trickle charging'. Preparatory work (92A, 95B, 982, 991) NOTICE Fault entry in the fault memory and control unit programming aborted due to low voltage. • Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which can result in one or more fault entries and the abnormal termination of the programming process. Before commencing work, connect a suitable battery charger or power supply, suitable for AGM type batteries, recommended current rating of 70A fixed voltage 13.5V to 14.5V to the jump-start terminals in the engine compartment. NOTICE Control unit programming will be aborted if the Internet connection is unstable. • An unstable Internet connection can interrupt communication between PIWIS Tester and the vehicle communication module (VCI). As a result, control unit programming may be aborted. During control unit programming, always connect PIWIS Tester to the vehicle communication module (VCI) via the USB cable. NOTICE Control unit programming will be aborted if the vehicle key is not recognized • If the vehicle key is not recognized in vehicles with Porsche Entry & Drive, programming cannot be started or will be interrupted. Switch on the ignition using the original vehicle key. To do this, replace the original vehicle key in the ignition lock with the plastic key fob if it was previously removed at the start of this procedure. Work Procedure: 1 Connect a battery charger with a current rating of at least 40 A (e.g. Battery charger 45A) to the jump-start terminals in the engine compartment and switch it on. 2 Switch on the ignition using the original driver's key. On vehicles with "Porsche Entry & Drive", do this by replacing the control unit in the ignition lock with the original driver's key if necessary. Dec 15, 2022 Page 2 of 4 AfterSales Service Technical Information 159/21 ENU 9941 9 3 Connect 9900 - PIWIS Tester 3 to the vehicle communication module (VCI) via the USB cable. Then connect the communication module to the vehicle and switch on the PIWIS Tester. 4 On the PIWIS Tester start screen, call up the 'Diagnostics' application. The vehicle type is then read out, the diagnostic application is started and the control unit selection screen is populated. Enabling functions Work Procedure: 1 2 Enable functions. 1.1 In the control unit overview, press •F7“ to call up the Additional menu. 1.2 Select the 'Function enable' tab and confirm with •F12“. 1.3 Enter the PPN user name and password and press •F12“ to confirm your entry. 1.4 Select the 'Display enabled functions' tab and confirm with •F12“. 1.5 The enabled functions are displayed. Follow the instructions on the Tester: Select 'Carry out restore process' and confirm with •F8“. 1.6 Select 'Restore enabled functions' and confirm with •F12“. Install the current maps via SD map update. For instructions, see: Workshop Manual '915225 Programming navigation update on central computer' Concluding work Work Procedure: 1 Read out the fault memory and check any existing fault memory entries. Information If control units are found to have faults that are not caused by the fault described here, these must be found and corrected. 2 Delete the fault memory. 3 Switch off ignition. 4 Disconnect 9900 - PIWIS Tester 3 from the vehicle. 5 Remove the driver's key from the emergency start tray. 6 Disconnect the battery charger. AfterSales Dec 15, 2022 Page 3 of 4 9 Service Technical Information ENU 173/21 1950 Invoicing Information • For vehicles with an active new vehicle warranty or Porsche Approved warranty, the costs must be processed using the relevant warranty. If the vehicle is not covered by any warranty, the costs can be processed as technical goodwill using PGAT (Porsche Goodwill Authorization Tool). If the goodwill participation is not sufficient, a request for a goodwill extension can be submitted. For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in the warranty claim: I No. APOS Labor operation 99412500 Programming Navigation Services PQIS coding: Location (FES5) 99410 Navigation Service Damage type (SA4) 1611 does not function References: Workshop Manual '2X00IN Battery trickle charging' Workshop Manual '915225 Programming navigation update on central computer' Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2022 Porsche Cars North America, Inc. Dec 15, 2022 Page 4 of 4 AfterSales