NTB21-085B

Classification:
Reference:
AN21-019B
Date:
NTB21-085B
December 19, 2022
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
APPLIED GRADES:
2021-2022 Rogue (T33)
S grade only
IF YOU CONFIRM
The customer is experiencing a software related concern.

Refer to NTB21-038 to verify if the customer concern is a hardware or software
related issue.
ACTION
1.
Refer to steps 1-4, starting on page 3, to confirm if the current software begins with
“4620”.
2.
If the current software does not begin with “4620”, update the software using the steps
in the SERVICE PROCEDURE.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each dealer and should already be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
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SERVICE PROCEDURE
Check the Software Version
1.
While holding the MENU button down,
turn the tune knob left-right-left.
Tune knob
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
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4.
Confirm if the Overall SW version
begins with “4620”.
4620 XXXXX
Figure 5

If the Overall SW version does not begin with “4620”, select the back icon and
continue to step 5 on the next page.

If the Overall SW version begins with “4620”, this bulletin does not apply. Select
the back icon, and refer to CLAIMS INFORMATION on the last page.
Back icon
4620_XXXXX
Figure 6
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NTB21-085B
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
5.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.

If the update-software has already been downloaded onto the USB drive from a
prior service procedure, skip to step 14 on page 7.

The special tool USB drive is the only USB drive approved for use with this
procedure.

The update-software is estimated to take 4 hours to download to the USB drive.

The update-software must be the only file on the USB drive.

The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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NTB21-085B
8.
Select the check box next to infotainment update-software ID IVI4620 (Figure 8).
9.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 5 on page 5.
Version:
Check
box
D:\
USB drive
location
IVI4620
Infotainment
update-software
Drop-down
menu
Figure 8
10.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 4 hours to download to the USB
drive.
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NTB21-085B
11.
Select OK.
Figure 9
12.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.
Insert the USB drive with the update-software into the vehicle’s USB media port
(Figure 11).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 11
17.
Figure 12
Wait approximately 10-30 seconds for
the screen in Figure 13 to appear.
Figure 13

The screen in Figure 14 may briefly
appear. Do not remove the USB
drive. The audio system will detect
the USB and continue the update.
xxxxxxx
Figure 14
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18.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 15
19.
Once the update is complete (Figure 16), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 16
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Steps 20-29 must be completed. If they are not completed, the update may become
corrupted.
20.
Allow the reboot to complete
(approximately 30 seconds).

21.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 17
The steps below will fully reboot the infotainment system twice.
22.
Open and close the driver door, and then ensure that all doors are closed.
23.
Lock the doors.
24.
Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
control unit may become inoperable.
25.
Unlock the doors.
HINT: The engine does not need to be running for the next steps.
26.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 17).

27.
After the Nissan logo appears, wait
about 1 minute.

28.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.
The MENU (Home) screen in
Figure 18 will be displayed.
Turn the ignition OFF.
Figure 18
29.
Repeat steps 22-28 one more time (for a total of 2 times) to complete the update.
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NTB21-085B
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX4ZAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX5AAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
September 13, 2021
NTB21-085
February 1, 2022
NTB21-085A
Updated software version number throughout
December 19, 2022
NTB21-085B
APPLIED VEHICLES and pages 1, 2, 4, and 6
revised
Original bulletin published
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NTB21-085B