2303314

NUMBER:
GROUP:
DATE:
23-033-14
Body
October 31, 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-091. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Key Code Missing
OVERVIEW:
This bulletin involves reporting the key code on the vehicle repair order.
MODELS:
2015
(PF)
Dodge Dart
2015
(MK)
Jeep Compass/Patriot
NOTE: This bulletin applies to vehicles built on or after September 29, 2014 (MDH
0929XX) and on or before October 17, 2014 (MDH 1017XX).
SYMPTOM/CONDITION:
The key codes were not recorded during manufacturing.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair.
REPAIR PROCEDURE:
1. Inspect the vehicle for a plastic bag with key code label. Bag is typically located in the
glove box. Key code will either begin with or contain a letter “M” in the number/letter
sequence. Refer to the key code examples shown in (Fig. 1).
2. Was the key code bag found?
a. YES>>> Record on the vehicle repair order = “Key Code” followed by “entire
number sequence (all numbers/letters)” as shown in (Fig. 1).
b. NO>>> Note on the vehicle repair order = “Key Code Was Not Found”.
23-033-14
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Fig. 1 Key Code Bag Examples
1 - Key Code Location
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:
23-40-52-91
Description
Record “Key Code Number” or “No Key Code
Found” On Repair Order
Amount
0.0 Hrs.
NOTE: In the Uncodeable Narrative box record the “Key Code Number” or “No Key
Code Found”.
Special Service
95-20-01-90
Record “Key Code Number” or “No Key Code
Found” On Repair Order Fee
$10.00
NOTE: Key code recording fee is only applicable during the active RRT coverage
and paid in US dollars.
FAILURE CODE:
UC
Uncodeable Narrative