W84

Revision 3 July 2021
Dealer Service Instructions for:
Customer Satisfaction Notification W84
Powertrain Software Update
NOTE: Added additional information after step 24 in section A.
Remedy Available
2014 - 2017
2015 - 2017
2017
2015 - 2017
(KL) Jeep Cherokee
(UF) Chrysler 200
(MP) Jeep Compass
(BU) Jeep Renegade (AWD)
NOTE: This campaign applies only to the above vehicle equipped with a 2.4L
engine (sales code ED6 or ED8 or EDD or EDE)
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.
 Copyright 2021, FCA US LLC, All Rights Reserved(kka)
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 2
Subject
FCA US has determined that 270,667 of the above vehicles may have an engine
that consumes more oil than usual under certain operating conditions like
continuous stop and go driving. The condition results when a combination of
components with certain manufacturing variances are present and the current
engine calibration strategy. While the condition is rare, your vehicle falls within
the population where such variances could cause an oil consumption issue. If your
vehicle is subjected to a low oil condition, the oil indicator lamp on your
instrument panel cluster may illuminate or you will notice an oil level below the
dipstick crosshatch range markings when checking your vehicle’s oil level as
recommended in your Owner’s Manual. If left unaddressed, a low oil condition
can eventually result in a vehicle stall.
Repair
Reprogram the Powertrain Control Module (PCM) on all of the above vehicles
involved, and update the Transmission Control Module TCM) software. Check the
oil level, add if necessary. 2014 KL Model perform sections B through F.
Parts Information
68218950AC
1 Quart Bottle, MS-6395, Oil, Engine SAE 0W-20 (MSQ 12)
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 3
Service Procedure
A. Powertrain Software Update
See section B. for 2014 KL Model
NOTE: The wiTECH scan tool must be used to perform this customer
satisfaction notification. If the PCM or TCM is aborted or interrupted
during reprogramming, it must be restarted. The PCM and TCM software
must be at the latest software calibration level after completing this
customer satisfaction notification.
1. Open the hood and install a battery charger. Verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 4
Service Procedure [Continued]
7. From the “Action Items” screen, select the “Topology” tab.
8. From the “Topology” tab, select the “PCM” module icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
 If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 14.
 If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.
10. From the PCM tab, select the latest PCM flash part number. Read the flash
special instructions page. Select “OK” to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click
“Close”.
Customer Satisfaction Notification W84 – Powertrain Software Update
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Service Procedure [Continued]
15. From the “Action Items” screen, select the “Topology” tab.
16. From the topology screen select “TCM” icon.
17. From the “TCM View” screen select the “Flash” tab. Compare the “Current
Flash Number” with the “New Part Number” listed on the “sort table”. If
the “Current Flash Number” is the same as the “New Part Number”
continue to Step 22. If the part numbers are not the same, continue with
Step 18.
18. From the TCM tab, select the TCM flash part number. Read the flash special
instructions page. Select “OK” to continue.
19. From the flash ECU agreement page, agree to terms by checking the box.
20. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
21. Confirm the software is at the latest available calibration level.
22. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
23. Place the ignition in the “OFF” position and then remove the wiTECH micro
pod II device from the vehicle.
24. Remove the battery charger from the vehicle.
 If the vehicle is a 2015 KL or UF, continue with the Quick Learn and
Transmission Drive Verification Test Procedures Steps 34 through 43 in
section B.
25. Check oil level and add as needed.
26. Close the vehicle hood.
27. Return the vehicle to the customer.
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 6
Service Procedure [Continued]
2014 KL Model Only
B. Reprogram the Powertrain and Transmission Control Modules
NOTE: wiTECH must be used to perform this recall. This procedure must be
performed with software release level 15.02 or higher. If the reprogramming
flash for the Transmission or Powertrain Control Modules is aborted or
interrupted, repeat the procedure.
CAUTION: Both the PCM and TCM software must be updated during this
procedure. Failure to do so may result in undesirable transmission shift
quality.
CAUTION: First the PCM must be reprogrammed; second the TCM must be
programmed, third the VIN verification program must be performed, and last
the Proxi Configuration Alignment program must be performed. The
reprogramming process must be done in this order or the transaxle will not
operate.
1. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load to the vehicle by activating the park or headlamps and/or
HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro POD to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH Diagnostic application.
5. Starting at the “Select Tool” screen, highlight the row/tool for the wiPOD
device you are using. Then select “Next” at bottom right side of the screen.
6. Enter your “User id” and “Password”, then select “Finish” at the bottom of the
screen.
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 7
Service Procedure (Continued)
7. From the “Vehicle View” screen, click on the “PCM” icon.
8. From the “PCM View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” continue to Step 13.
If the part numbers are not the same, continue to Step 9.
9. With the cursor over the desired flash file, click the green arrow button on the
right side of the screen to start the process.
10. From the “ECU Flash” screen follow the wiTECH screen instructions to
complete the reprogramming.
11. Once the flash is complete click the “OK” button on the “ECU Flash” screen.
12. From the “PCM View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” the flash is complete.
If the part numbers are not the same, repeat Steps 7 through 11. If the part
numbers match, continue with Step 13.
13. Using wiTECH, reprogram the TCM with the latest available software.
 If both the PCM and TCM were not reprogrammed and are up to date, the
repair is complete. Remove the wiTECH micro POD and return the vehicle
to the customer.
 If the PCM was reprogrammed and the TCM was up to date, continue with
step 42, Transmission Drive Verification Test.
 If the TCM was reprogrammed and the PCM was up to date, continue with
step 14.
 If both the TCM and PCM were reprogrammed, continue with step 14.
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 8
Service Procedure (Continued)
14. Select “Misc. Functions” tab.
15. Highlight “TCM VIN Verification” and click on the green arrow to start the
process.
16. Follow screen prompts to complete VIN verification process.
17. Page back to “Vehicle View” screen.
18. Select “Vehicle Preparations” tab.
19. Highlight “Proxi Configuration Alignment” and click on the green arrow to
start the process.
20. Follow screen prompts to complete proxi configuration alignment process.
21. Turn the ignition to the “OFF” position.
22. Unplug the wiTECH micro POD from the vehicle, close the doors and wait two
minutes.
23. Connect the wiTECH micro POD to the vehicle.
24. Turn the ignition to the “RUN” position.
25. Start a wiTECH session.
26. Select the “Vehicle Preparations” tab.
27. Highlight “Proxi Configuration Alignment” and click on the green arrow to
start the process.
28. Follow the screen prompts to verify the proxi configuration alignment:
 If the TCM module is not aligned, repeat Steps 18 through Step 27.
 If the TCM module is aligned, continue with Step 29.
Customer Satisfaction Notification W84 – Powertrain Software Update
Page 9
Service Procedure (Continued)
29. Cycle the ignition to the “OFF” position and wait one minute.
30. Place ignition in the “RUN” position.
31. Clear all Diagnostic Trouble Codes (DTC’s).
32. Remove the battery charger from the vehicle.
 If the vehicle is a 2014 KL, continue with Step 33.
 If the vehicle is a 2015 KL or UF, continue with the Quick Learn and
Transmission Drive Verification Test Procedures Steps 34 through 43.
33. Using wiTECH, navigate to the TCM data and locate the transmission fill and
fast fill counters.
 If all counters have a value greater than zero, continue with Step 42
Transmission Drive Verification Test.
 If all counters have a value equal to zero, continue with Section B.
Transaxle Relearn Procedure and Transmission Drive Verification Test.
34. Start the engine and monitor the transmission temperature on the Electronic
Vehicle Information Center (EVIC).
35. With the vehicle located in a suitable area and emissions being addressed, allow
the transmission to warm up to minimum of 60°C (140°F) by performing the
following steps:
a. Apply the service brake.
b. Shift the transmission from Park to Reverse.
c. Shift the transmission from Reverse to Drive.
d. Accelerate the vehicle to minimum of 45 mph to allow the transmission to
cycle through each gear.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 10
Service Procedure (Continued)
e. Continue to drive the vehicle until the transmission temperature reaches 60°C
(140°F).
NOTE: If the vehicle is equipped with the start/stop feature (sales code
XBU) it must be disabled prior to performing the quick learn procedure,
steps 36 through 40. To disable, press the on/off switch located on the center
switch bank near the HVAC controls.
36. Connect the wiTECH diagnostic scan tool to the vehicle.
37. Check for active TCM DTCs (Diagnostic Trouble Codes). Do not perform the
Quick Learn procedure if TCM DTCs are present. If DTCs are present, repair
the transmission as required then continue with Step 38.
38. Select the TCM module in wiTECH.
39. Select the “Misc. Functions” tab.
NOTE: If the “Quick Learn” option does not appear on wiTECH and both
the TCM and PCM were just updated, restart the wiTECH application
which should now be populated with the “Quick Learn” option.
40. Select the “Quick Learn” procedure, and follow the on-screen instructions to
reset and learn the clutch adaptive values.
41. Shift the transmission into Park and shut off the engine.
42. Perform a Transmission Drive Verification Test by performing the following
steps.
a. With the vehicle located in a suitable area and emissions being addressed, start
the vehicle and allow the coolant temperature to reach between 35°C and
105°C (95°F and 221°F).
b. Allow the transmission temperature to reach between 50°C and 115°C (122°F
and 239°F).
c. Ensure the vehicle is below an altitude of 8000 ft.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 11
Service Procedure (Continued)
d. With the vehicle in a suitable area and traveling in a straight line, bring the
vehicle to a minimum of 30 mph (5th gear) and perform a 0 throttle coasting
deceleration until the transmission downshifts from 5th gear to 4th gear.
e. Repeat this coasting downshift 10 times.
43. Using the wiTECH check for active DTC’s.
 If U0402 code is present, refer to all current, normal diagnostics published in
DealerCONNECT/TechCONNECT regarding the U0402 code and repair as
necessary following normal warranty repair guidelines.
 If U0402 code is not present continue with Step 44.
44. Check oil level and add as needed.
45. Disconnect the wiTECH and return the vehicle to the customer.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 12
Service Procedure (Continued)
C. Transaxle Relearn Procedure
NOTE: The Transaxle Relearn Procedure must be performed on vehicles that
have 50 miles or more. Vehicles with less than 50 miles do not require the
Transaxle Relearn procedure.
The following 948TE Clutch Application Chart has been provided for your
reference only. This chart will help in identifying what clutches are applied in
specific gears. Keep in mind that shift quality is greatly affected by the timing of
disengaging one clutch and applying another smoothly. If a clutch remains on too
long, then harsh shifts can occur or if the clutch disengages too quickly, then poor
shift quality can be observed.
948TE Clutch Application Chart
Gear
Clutch-A Clutch-B Clutch-C Clutch-D Clutch-E Clutch-F
(Dog
(Dog
Clutch)
Clutch)
First
X
Second
X
Third
X
Fourth
X
Fifth
X
Sixth
X
Seventh
X
X
X
X
X
X
Ninth
X
X
N/P
Reverse
Default
Fourth
Gear
X
X
4.700
X
2.842
X
1.909
X
1.382
X
1.000
X
0.808
X
X
0.699
X
X
0.580
X
X
0.479
X
Eight
Ratio
X
X
X
X
X
X
3.805
Customer Satisfaction Notification W84 – Powertrain Software Update Page 13
Service Procedure (Continued)
The adaptation memory cells appear on the wiTECH for every clutch except the
dog clutches. Each clutch will include:
 Fast Filling Counter = the number of filling time events that has taken place.
 Filling Time = +/- number of ms (milli seconds) from zero (standard set
value).
 Filling Counter = the number of filling pressure events that has taken place
21-032-14 -2 Filling Pressure = +/- mb (millibar)/PSI (Pounds per Square Inch) from zero
(standard set value)
If the adaptation memory cell “counter” is zero (0), then the adaptation memory
cell has not been updated. It will take a minimum of two counts to improve shift
quality and with each subsequent count, shift quality will improve even more.
CAUTION: The Transaxle Relearn Procedure must be performed with an
assistant driving the vehicle. This will allow the wiTECH scan tool to be
properly monitored while maintaining safe driving practices. DO NOT
attempt to drive the vehicle and monitor the wiTECH at the same time.
Continue with section “D” and “E” Clutches Adaptation Learn Procedure.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 14
Service Procedure (Continued)
“D” and “E” Clutches Adaptation Learn Procedure
1. With the wiTECH scan tool, erase DTC’s.
2. Setup the scan tool to display the Transmission Oil Temperature, Engine
Crankshaft Torque, Turbine (Input) Speed Sensor rpm, and Clutch ‘X’ - Filling
Counter for each clutch.
3. Drive the vehicle until the Transmission Oil Temperature is above 50° C
(122° F).
4. Accelerate the vehicle moderately to seventh (7th) gear. It will be necessary to
maintain seventh gear during this process by utilizing the Electronic Range
Selector (ERS).
5. Drive vehicle at constant vehicle speed between 50 and 60 mph (80 and 96 kph).
6. Maintain seventh gear, steady pedal, and constant speed continuously for
approximately 10 minutes while staying within the following conditions:
 Transmission input Shaft Torque should be between 18 ft. lbs. (24 N·m) and
110 ft. lbs. (150 N·m). It will be monitored on the scan tool as Engine
Crankshaft Torque.
 Transmission input shaft RPM should be between 1100 and 2500 RPM (can
be monitored by monitoring Engine RPM using the tachometer on the
cluster)
7. Using the wiTECH scan tool, inspect the Clutch “B” and Clutch “C” Filling
Counter/Fast Filling Counter status.
8. Continue the drive adaptation procedure until Clutch “B” and Clutch “C”
Filling and Fast Filling Counters are at least 2 or greater.
9. Continue with section “D” Clutch Adaptation Learn Procedure.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 15
Service Procedure (Continued)
“D” Clutch Adaptation Learn Procedure
1. With the wiTECH scan tool, erase all DTC’s.
2. Setup the scan tool to display the Transmission Oil Temperature, Engine
Crankshaft Torque, Turbine (Input) Speed Sensor rpm, and Clutch “D” Filling
Counter.
3. Drive the vehicle until the Transmission Oil Temperature is above 50° C (122° F).
4. Accelerate the vehicle moderately to sixth (6th) gear. It will be necessary to
maintain sixth gear during this process by utilizing Electronic Range Shifter
(ERS).
5. Drive vehicle at constant vehicle speed between 40 and 50 mph (64 and 80 kph).
6. Maintain sixth gear, steady pedal, and constant speed continuously for
approximately 10 minutes while staying within the following conditions:
 Transmission input Shaft Torque should be between 18 ft. lbs. (24 N·m) and
110 ft. lbs. (150 N·m). It will be monitored on the wiTECH scan tool as
Engine Crankshaft Torque.
 Transmission input shaft RPM should be between 1100 and 2500 RPM (can
be monitored by monitoring Engine RPM using the tachometer on the
cluster).
7. Using the wiTECH scan tool, inspect the Clutch “D” Filling Counter/Fast
Filling Counter status.
8. Continue the drive adaptation procedure until Clutch “D” Filling and Fast
Filling Counter is at least 2 or greater.
9. Continue with “E” Clutch Adaptation Learn Procedure.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 16
Service Procedure (Continued)
“E” Clutch Adaptation Learn Procedure
NOTE: This procedure will require the vehicle to be driven on a smooth road
that is mostly flat that can be driven safely while maintaining a constant speed
of 15 mph (24 kph) for approximately 10 miles (16 kph).
NOTE: During the “E” clutch adaptation learn procedure; the vehicle must
come to a complete stop in between each adaptation in order to learn the next
adaptation. In some cases, it may be necessary to shift the transmission into
Park, then into Reverse, then back to Park before proceeding to the next
adaptation learn cycle.
1. With the wiTECH scan tool, erase DTC’s.
2. Drive the vehicle until the Transmission Oil Temperature is above 50° C
(122° F).
3. Accelerate the vehicle moderately to third (3rd) gear. It will be necessary to
maintain 3rd gear during this process by utilizing Electronic Range Shifter
(ERS).
4. Drive vehicle at constant vehicle speed at 15 mph (24 kph).
5. Maintain 3rd gear, steady pedal, and constant vehicle speed continuously for a
minimum of 1 minute, making sure engine speed is less than 2,000 rpm while
driving 15 mph (24 kph). This will require adjusting the gas pedal position to
keep the engine speed below 2,000 rpm.
6. After 1 minute of driving at 15mph, bring vehicle to a stop, then proceed to
15 mph (24 kph) as described above and repeat 5 times.
7. Stop the vehicle and shift to PARK. Using the scan tool, inspect Clutch “E”
Filling Counter/Fast Filling Counter status.
8. Continue this procedure until Clutch “E” Filling and Fast Filling Counters are at
least 2 or greater.
9. Continue with section F. Transmission Drive Verification Test.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 17
Service Procedure (Continued)
F. Transmission Drive Verification Test
1. Perform a Transmission Drive Verification Test by performing the following
steps.
a. With the vehicle located in a suitable area and emissions being addressed,
start the vehicle and allow the coolant temperature to reach between 35°C
and 105°C (95°F and 221°F).
b. Allow the transmission temperature to reach between 50°C and 115°C
(122°F and 239°F).
c. Ensure the vehicle is below an altitude of 8000 ft.
d. With the vehicle in a suitable area and traveling in a straight line, bring the
vehicle to a minimum of 30 mph (5th gear) and perform a 0 throttle coasting
deceleration until the transmission downshifts from 5th gear to 4th gear.
e. Repeat this coasting downshift 10 times.
2. Using wiTECH check for active DTC’s.
 If U0402 code is present, refer to all current, normal diagnostics published in
DealerCONNECT/TechCONNECT regarding the U0402 code and repair as
necessary following normal warranty repair guidelines.
 If U0402 code is not present continue with Step 3.
3. Disconnect the wiTECH check the oil level and return the vehicle to the
customer.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 18
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
Inspect PCM/TCM Software level
2014 -2017 KL
2015 - 2017 UF
2017 MP
2015 -2017 BU-AWD
18-W8-41-81
0.2 hours
Inspect and reprogram PCM and TCM software
2016 - 2017 KL
2016 - 2017 UF
2017 MP
2015 - 2017BU-AWD
18-W8-41-82
0.4 hours
Reprogram PCM and TCM w/Quick Learn Procedure
(2015 KL/UF Models Only)
18-W8-41-83
Reprogram PCM and TCM, and perform Adaptation
Learn Procedure (2014 KL Model Only)
18-W8-41-84
Related Labor Operation
Porter’s time flat fee allowance (2014 KL Model Only)
Fuel Allowance (2014 KL Model Only)
95214453
95140155
0.8 hours
1.2 hours
$20.00
$8.00
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Customer Satisfaction Notification W84 – Powertrain Software Update Page 19
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Powertrain Software Update
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
W84
Dear [Name],
LOGO
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
VEHICLE PICTURE
We are recommending the following improvements be performed on certain [ 2015 - 2017
Model Year (UF) Chrysler 200, 2014 - 2017 (KL) Jeep Cherokee ,2017 (MP) Jeep Compass,
2015 - 2017 (BU) Jeep Renegade] vehicles equipped with a 2.4L engine.
YOUR SCHEDULING OPTIONS
WHY DOES MY VEHICLE NEED REPAIRS?
FCA US has determined that some vehicles may have an engine that consumes more oil than
usual under certain operating conditions like continuous stop and go driving. The condition
results when a combination of components with certain manufacturing variances are present
and the current engine calibration strategy. While the condition is rare, your vehicle [1] falls
within the population where such variances could cause an oil consumption issue. If your
vehicle is subjected to a low oil condition, the oil indicator lamp on your instrument panel
cluster may illuminate or you will notice an oil level below the dipstick crosshatch range
markings when checking your vehicle’s oil level as recommended in your Owner’s Manual. If
left unaddressed, a low oil condition can eventually result in a vehicle stall.
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W84.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will provide a repair for your vehicle free of charge (parts and labor) that will address
the manufacturing variances that could lead to an abnormal use of excessive oil. To do this,
your dealer will inspect the software level of the Powertrain Control Module (PCM) and
Transmission Control Module (TCM) in your vehicle, and, if necessary, reprogram the PCM
and TCM. The estimated repair time is about a half hour. In addition, your dealer will require
your vehicle for proper check-in, preparation, and check-out during your visit, which may
require more time. Your time is important to us, so we recommend that you schedule a service
appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.