T-TT-0678-21 Rev

Tech Tip T-TT-0678-21
December 15, 2022
Subject
Market
Temporary Account Activation Procedure For LG
DCM Update
USA
Service Category
Section
Audio/Visual/Telematics
Cellular Communication
Applicability
All Applicable Models
APPLICABLE VEHICLES
2021-2022
2022
2020-2022
2020-2022
2021-2022
2021-2022
Avalon HV
Corolla Cross
RAV4
Corolla Hatchback
Corolla
Avalon
2021-2022
2021-2022
2020-2022
2020-2022
2020-2022
2021-2022
Venza HV
Corolla HV
Camry
RAV4 HV
Camry HV
Sienna HV
CONDITION
Some 19CY LG DCM equipped vehicles may not be able to complete the firmware update due to not
having an active account or waived services during the trial. Follow the steps below to enable “Temp
DCM Activation”.
RECOMMENDATIONS
1. Confirm the customer’s subscription status and verify that the account is either not active or in a
“waived” status.
2. Call the BEC Product Knowledge Team (PKT) and ask for “Temp DCM Activation” (Toyota 855-357-2774, this number can only be used for this process from a dealer, this team is unable
to help with any other DCM or vehicle related concerns)
3. The PKT will create a ticket, the customer will receive an email stating a change in their
subscription status.
4. Once the subscription has been temporarily activated, the service will be active for 72 hours.
5. After the 72 hours has elapsed, the vehicle will be put back into whatever status it was
previously.
LINK REFERENCES
1.
T-SB-0089-21 Rev2: '20-'22 Applicable Toyota Models: DCM Reset and Firmware Update (LG)
Expires on
Ver. 3.0 07/30/2021 T
12/15/2023
Rev1
© 2021, Toyota Motor Sales, USA
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