TJ36139

Service and Parts Business
Technical Journal
TITLE:
Vehicle cannot receive OTA updates
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36139.11.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-12-06
2022-12-15
FUNC GROUP:
FUNC DESC:
3018
Software
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“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*New markets added.
This journal only applies to a vehicle with an Android based Infotainment system (iCup).
This TJ is ONLY applicable for vehicles marked with the complimentary upgrade, e.i. “C000XX –
Compl.Upgrade TJ 36139”, please follow instructions under “Service”.
Complimentary upgrade
For those vehicles identified by Volvo Cars centrally, as not suitable for OTA, the complimentary
upgrade is necessary to have these vehicle’s software baseline up to date, to ensure OTA availability in
the future, and to meet customer expectations.
For the customer to be able to get OTA updates the vehicle must have the correct software status.
If this is not the case, Volvo Cars will, as a pre-caution, not deploy OTA to these vehicles.
For these vehicles, a VIDA update is the preferred option since a workshop technician will be able to
resolve any potential issues that might occur during the software installation.
This complimentary upgrade is not released due to any other customer quality issues and only concerns
Volvo vehicles.
These vehicles are identified and marked with a complementary upgrade at every OTA deployment
window approx. 7 times a year.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36139.11.0
OTA = Over The Air software update
CSC Customer Symptom Codes
Code
1C
3L
Description
Service/repair/Administrative and Factory scheduled maintenance
Technician information/Repair information/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
224
224
225
225
227
227
235
235
236
236
238
238
246
246
536
536
539
539
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2023-9999
2023-9999
2023-9999
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2021-9999
2021-9999
2022-9999
2022-9999
Plant
Chassis range
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
Struc Week
Range
202222-999952
202222-999952
202222-999952
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202037-999952
202037-999952
202139-999952
202139-999952
Service:
Perform a Total Upgrade.
If the Total Upgrade cannot be performed, continue with normal fault tracing.
Warranty claim info:
Note that the TJ number must be stated in repair order text.
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST Op number: 36004-2, CSC 52, Cause Code 97
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2022-12-15
Technical Journal 36139.11.0
Car type
XC40/C40
S90L
S/V/90/CC
XC60/XC90
* S/V/60/CC
Software part number
31676056
31472405
31654144
31483292
31493704
Note:
For markets with Service 2.0: If the car is scheduled for maintenance service, a Service 2.0 upgrade shall
be performed.
Do not claim Complimentary Upgrade if Service 2.0, or SELEKT is performed.
M-marking (Manually performed) of cars performed at Service 2.0 or SELEKT will be handled
centrally.
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
VEHICLE REPORT:
n/a
2022-12-15
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