TJ36300

Service and Parts Business
Technical Journal
TITLE:
Over The Air Software Update (OTA)
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36300.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-12-06
2022-12-19
FUNC GROUP:
FUNC DESC:
3018
Software
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“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*New markets added.
If an Over The Air Software Update (OTA download) fails and the car is transported to a workshop,
please follow the fault tracing and diagnostic advice listed in the “Service” section.
OTA = Over The Air
CSC Customer Symptom Codes
Code
24
52
1C
2V
Description
Diagnostic communication/Remote diagnostic connection to vehicle does not work
Remote update/Does not work
Service/repair/Administrative and Factory scheduled maintenance
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36300.3.0
Vehicle Type
Type
Eng
Eng
Desc
Sales
224
225
227
235
236
238
246
256
536
539
Body
Gear
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
0000001-0999999
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202139-999952
SERVICE:
1. Connect the vehicle to VIDA and perform a “New” readout.
2. Check which control units are not ok by navigating to the Software Installation tab in VIDA,
Advanced Test button.
3. Check which nodes that are responding in Diagnostic session and also in programming session.
4. Try to perform a total software upgrade.
5. If nodes are not responding, try to do a 12V battery reset, and check again.
6. If you are able to fix the issue, please submit a “Vehicle Report” - “Support Not Needed” with
logfiles, for case building.
7. If you still cannot get the nodes to respond, please contact your local technical helpdesk for support
by submitting a “Vehicle Report” - “Support Needed.”
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST op number 36004-2, CSC 52
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support needed”, use function group 3018.
If you are able to fix the issue, please submit a “Vehicle Report” - “Support Not Needed” with logfiles,
for case building.
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2022-12-19