TJ36195

Service and Parts Business
Technical Journal
TITLE:
Cannot lock/unlock vehicle with remote control key
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36195.14.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-11-30
2022-11-30
FUNC DESC:
FUNC GROUP:
Access (central looking &
remote)
3666
Page 1 of 6
“Right first time in Time”
Attachment
File Name
Backup Position SPA.JPG
Backup position XC4&C40.JPG
Mechanical location.jpg
TJ-36195 BEV.jpg
TJ-36195 PHEV.jpg
File Size
0.0517 MB
0.0454 MB
0.0217 MB
0.4111 MB
0.3482 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Readded TCAM Reset Method under Service.
If you are experiencing any of the symptoms described below, please see advice under “Service”.
Symptoms:
1. Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key
blade located inside the “RCK” (see attachment “Mechanical location”).
2. If symptom #1 has been confirmed AND
a. Attempting to start the vehicle (with the “RCK” in the backup position or through keyless
function) results in DIM message “Key not found” (see attachment “Backup Position” for
backup location).
3. No communication when attempting to connect/readout vehicle with VIDA.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36195.14.1
Possible additional symptom for PHEV/BEV vehicles:
1. If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the backup
position due to not being able to disconnect the charging cable, please see the “Charging Cable
Removal” section under Service section below and also the following attachments:
TJ-36195 BEV.jpg or TJ-36195 PHEV.jpg
NOTE: This TJ is only applicable for vehicles with a TCAM unit.
DIM = Driver information Module
TCAM = Telematics and Connectivity Antenna Module
BUB = Back up Battery
RCK = Remote Control key
SW = Software
BEV = Battery Electric Vehicle
PHEV = Propulsion Hybrid Electric vehicle
P/N = Part Number
SP = Software Product
CSC Customer Symptom Codes
Code
UH
VZ
1J
XI
Description
Locking/unlocking/Central locking does not work
Locking/unlocking/Other central locking problems
Remote control/Mechanical problem/Key unit only
Remote control/Does not work
DTC Diagnostic Trouble Codes
Control Module
CEM
Code
U201F00
Fault Type
Permanent
Vehicle Type
Type
Eng
224
225
227
235
236
238
246
256
536
539
Page 2 of 6
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
-
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202139-999952
2022-11-30
Technical Journal 36195.14.1
SERVICE:
Perform a Total Upgrade according to TJ 31543.
*A TCAM reset might be required prior to performing the Total Upgrade--please see below:
TCAM reset method:
1. Make the TCAM powerless by removing the appropriate TCAM power fuse (see list below) and
disconnecting the TCAM BUB connector for approximately 30 seconds.
2. After waiting 30 seconds, reconnect the TCAM BUB connector and re-insert the TCAM power fuse.
Make sure to connect the TCAM BUB BEFORE re-inserting the fuse.
TCAM FUSE:
XC90/S90/S90L/V90/V90CC/:CF39
XC60/S60/V60/V60CC: CF39
XC40/C40:CF27
PHEV/BEV Charging cable: For removal/disconnection of the charging cable, please follow the below
steps:
• PHEV:
1. Unlock the vehicle with the mechanical key blade inside the “RCK”.
2. Place the “RCK” in the backup position.
3. Turn the ignition switch.
4. If the vehicle “wakes up”, press the central unlock button according to attachment (visualization
of the steps in attachment TJ-36195 PHEV.jpg).
•
BEV:
1. Unlock the vehicle with the mechanical key blade inside the “RCK”.
2. Place the “RCK” in the backup position.
3. If the vehicle “wakes up”, press the release the cable message in the CSD (visualization of the
steps in attachment TJ-36195 BEV.jpg).
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, the following data must be used:
Failing Part: No parts allowed in this job
VST OP number: 36004 Total upgrade, 99925 General reimbursement acc. to TJ/QB
Note that the TJ number must be stated in repair order text!
VST Operation Number
VST Operation Number
99925-2
36004-2
Description
General reimbursement acc. to TJ/QB
Software control module downloading
VEHICLE REPORT:
If vehicle has not been improved by following the advice under “Service”, please submit a Vehicle Report.
Use concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3666.
To view TJ attachments continue to next page. This TJ has five attachments.
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