TJ36405

Service and Parts Business
Technical Journal
TITLE:
DIM Message “Disconnect Charging Cable” With No Cable Attached
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36405.2.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-12-06
2022-12-07
FUNC GROUP:
FUNC DESC:
3234
Onboard charger, high voltage
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“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If a customer experiences the DIM message “Disconnect Charging Cable” while there was no charging
cable attached, and DTC VCU1-U116E00 is set as permanent, please follow the advice in “Service.”
CSC Customer Symptom Codes
Code
53
71
YL
YZ
7G
Description
Driving, Twin Engine/Propulsion using electric motor not possible
Starting/Vehicle start-up is not possible
Plug-in charging/No/reduced/incorrect function/With external AC-cable
Plug-in charging/No/reduced/incorrect function/With external DC-cable
Text window and warning symbol/Yellow symbol and text message
DTC Diagnostic Trouble Codes
Control Module
VCU1
Code
U116E00
Fault Type
Permanent
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36405.2.1
Vehicle Type
Type
Eng
536
536
539
539
ED
EF
ED
EF
Eng
Desc
E400V6
E400V2
E400V6
E400V2
Sales
Body
Gear
Steer
Model Year
2021-2023
2022-2023
2022-2023
2022-2023
Plant
Chassis range
-
Struc Week
Range
202037-202317
202146-202317
202139-202317
202146-202317
SERVICE:
NOTE: This TJ applies only if the customer does not experience any problems charging the vehicle.
The DIM message “Disconnect Charging Cable” while no charging cable is attached, can result from a
software issue.
The technical background is that the OBC is not getting woken up at the moment the customer wants to
start the car. Without having clear feedback from the OBC that no charging cable is attached, for safety
reasons the DIM message “Disconnect Charging Cable” is shown.
If a customer reports this symptom, please give advice that there are three workaround options - every
option working on its own:
A. Press the release button at the EVI.
B. Press the release button in the charging menu in IHU.
C. Lock the car and wait for 10 minutes (so it’s going to sleep), then unlock.
Note: In some cases, the DIM message may disappear within a short time on its own.
Whenever this symptom occurs while the car is at the workshop, there are two additional workaround
options - every option working on its own:
D. Do a 12V reset.
E. Remove fuse 27 in EJB for approx. 2 min.
Do not replace any parts, a software fix is under development.
List of abbreviations:
DIM - Driver Information Module
OBC - On-board Charger
EVI - Electric Vehicle Inlet
IHU - Information Head Unit
EJB - Engine Junction Box
PCA - Permanent Corrective Action
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2022-12-07
Technical Journal 36405.2.1
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, the following data must be used:
Failing Part: No parts are allowed in this job
VST OP number: 99922-2 General reimbursement acc. to TJ/QB
NOTE: TJ number must be stated in the repair order text.
VST Operation Number
VST Operation Number
99922-2
Description
General reimbursement acc. to TJ/QB
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the
concern area “Vehicle Report” and the sub-concern area “Support Not Needed.” Use function group
3234.
2022-12-07
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