A9123572068171_3

Technical Service Bulletin
91 Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards
91 23 57 2068171/3 January 3, 2023. Supersedes Technical Service Bulletin Group 91 number 22-50 dated
November 23, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
All Audi Vehicles 2023 – 2024
Condition
REVISION HISTORY
Revision Date
Purpose
3
-
Revised Warranty (Added additional damage codes)
2
11/23/2022
Revised Warranty (Added additional damage codes)
1
11/04/2022
Initial publication
Customer statement:
The customer concerns are related to the infotainment system or Audi connect.
Workshop findings:
Please note: This TSB does not contain any repair instructions. It provides information on new damage
codes related to the infotainment system and Audi connect, which should be used from MY23 onwards.
Please use these new damage codes when invoicing the concerns described in the “Warranty
accounting instructions” section.
More new damage codes will be added in subsequent revisions.
Technical Background
The damage codes that have been used up to now for concerns related to functions of the infotainment system
and Audi connect (0039 and 0040) are often insufficient for describing the cause or conditions of a customer
concern. Audi has expanded the existing concept for damage codes related to the infotainment system and Audi
connect to enable more specific invoicing.
Please refer to the “Warranty” section for how to apply it.
Page 1 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
Required.
Warranty
The following new information/principles apply concerning selecting the correct service number and the newly
defined damage codes when invoicing for concerns related to the infotainment system and Audi connect. Please
refer to Audi Warranty Communication AWC-22-12 at www.audi-wpi.com for further information.
Selecting service number
1. Service number 9107 may not be used to invoice the replacement of parts. This service number is only for
technical issues not caused by the vehicle, such as issues with the mobile network or backend server.
2. Work performed on the vehicle due to an issue not caused by the vehicle must be invoiced using service
number 9107 and not the service number for the component on which the repair was performed. Examples of
this type would be a terminal 30 reset based on instructions given in response to a technical repair query from
TAC or Audi connect Technical Support or reporting obligation during a technical launch.
3. The service number for a control unit (e.g. 9145, 9170, or 9196) should be used when submitting a warranty
claim only if the component in question was determined to be the root cause of the customer concern (e.g., if
the control unit had to be replaced).
Service number
Component/meaning
9170
Telematics control unit
Diagnostic address 0075
OCU3 or OCU4
Models: A3, Q3, Q4 (including S and RS versions)
System designation in the diagnostic log includes “OCU...”
9145
Transmitter and receiver unit
Diagnostic address 0075
Connectivity box Low or Connectivity box High (ConBox)
Models: A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT
(including S and RS versions)
Page 2 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
System designation in the diagnostic log includes “ConBox” or “CB_H_”
9196
Control unit for display and operating unit
Diagnostic address 005F
Information electronics (MMI)
Models: all
9107
Online services
Audi connect systems or components outside of the vehicle (e.g., mobile network
provider or the backend server)
9103
Rear MMI control panel
Rear seat wireless control head (SCON)
Models: A8
9193
Touch screen display unit
Front MMI touch-screen display (both single and dual displays)
9194
Display unit
Front MMI display (non touch-screen)
Damage code
New damage codes have been created for specific service numbers for particular concerns.
A039 = Emergency call button LED is not green (SOS is Red)
A139 = myAudi login error (Customer cannot log into myAudi in MMI)
A239 = screen off, sound is working
A339 = Online map update not available
A439 = Online map update error
A539 = MMI not starting, welcome screen
A639 = display flickers/distorted
A739 = Touch display responds without any contact being made
A839 = Navigation destination deleted/missing
A939 = display blue
As a result, the following additional combinations may be used for invoicing:
Page 3 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Service
number /
damage code
Concern
Explanation/ Cause Detected
9107 / A039
The emergency call LED is not green.
For work performed on a vehicle due to an issue not
caused by vehicle technology
9145 / A039
The emergency call LED is not green.
The emergency call module causes this issue, and the
system designation is “ConBox” or “CB_H_” (diagnostic
address 0075 for A4, A5, Q5, A6, A7, Q7, A8, Q8, etron, & e-tron GT)
9170 / A039
The emergency call LED is not green.
The emergency call module causes this issue, and the
system designation is “OCU” (diagnostic address 0075
for A3, Q3, & Q4)
9107 / A139
The myAudi login in the vehicle does
not work.
For work performed on a vehicle due to an issue not
caused by vehicle hardware
9196 / A139
The myAudi login in the vehicle does
not work.
The issue is caused by the information electronics
control unit (diagnostic address 005F).
9103 / A239
Nothing is shown on the screen, but
the sound output is working.
The complaint relates to a display in the rear of the
vehicle.
9193 / A239
Nothing is shown on the screen, but
the sound output is working.
A faulty front touch display was found to be the cause
9194 / A239
Nothing is shown on the screen, but
the sound output is working.
A faulty front display was found to be the cause
9196 / A239
Nothing is shown on the screen, but
the sound output is working.
The issue is caused by the information electronics
(diagnostic address 005F).
9107 / A339
No online map update is offered in the For work performed on a vehicle due to an issue not
vehicle.
caused by vehicle technology
9196 / A339
No online map update is offered in the The issue is caused by the information electronics
vehicle.
(diagnostic address 005F).
9107 / A439
An online map update was started but
is canceled or shows an error
message.
9196 / A439
An online map update was started but
is canceled or shows an error
message.
(MMI displays without touch function).
For work performed on a vehicle due to an issue not
caused by vehicle technology
The issue is caused by the information electronics
(diagnostic address 005F).
Page 4 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
9170 / A539
The MMI gets stuck on the welcome
screen after it is switched on.
The emergency call module causes this issue, and the
system designation includes “OCU” (diagnostic address
0075).
9196 / A539
The MMI gets stuck on the welcome
screen after it is switched on.
The issue is caused by the information electronics
(diagnostic address 005F).
9193 / A639
The display flickers or appears
A front touch display was found to be the cause.
to be distorted.
9196 / A639
9193 / A739
The display flickers or appears
The issue is caused by the information
to be distorted.
electronics (diagnostic address 005F).
A stored navigation destination,
A front touch display was found to be the cause.
the most recent destinations or
the home address deletes itself.
9107 / A839
A stored navigation destination,
For work performed on a vehicle due to an issue not
the most recent destinations or
caused by vehicle technology
the home address deletes itself.
9196 / A839
A stored navigation destination,
The issue is caused by the information
the most recent destinations or
electronics (diagnostic address 005F).
the home address deletes itself.
9196 / A939
The screen is blue on one or both front The issue is caused by the information electronics
displays.
(diagnostic address 005F).
9193 / A939
The screen is blue on one or both front A front touch display was found to be the cause.
displays.
9194 / A939
The screen is blue on one or both front A front display was found to be the cause (display
displays.
without touch function).
More new damage codes will be defined in the future and published in subsequent revisions of this technical
service bulletin.
If the repair in the warranty claim does not correspond to one of the concerns included in the table above, please
continue to use damage codes 0039 and 0040.
An overview of the current infotainment & Audi connect components and their corresponding service
numbers are provided in the attachment.
Page 5 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
Please refer to Audi Warranty Communication, AWC-22-12: Infotainment System/connect Claim Coding.
All parts and service references provided in this TSB (2068171) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.