DC_97FY_pause

VWoA Compliance
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Volkswagen Now Dealer Communications 
Friday, January 27, 2023 4:15 PM
VWoA Compliance
FIELD COPY: Update Regarding MY 21 ID.4 Software Service Action
Group Customer Protection January 27, 2023
Dealer Principal, General Manager, Sales Manager, Service Manager
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Customer Experience
Update Regarding MY 21 ID.4 Software Service Action
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Dear Dealers,
On December 5, 2022 we announced a first wave of software updates to a small number of MY21
ID.4 vehicles with a service action taking place in Volkswagen dealerships. We’ve since identified
software improvements to address important issues that have come to our attention. Updated
software will soon be available. To improve the customer experience and avoid requiring additional
customers to make repeat trips to Volkswagen dealerships, we have paused any further activities.
We will be launching a new updated solution in short order, which will be available to all MY21 ID.4
customers.
We will be contacting customers shortly with this information as well.
We appreciate your patience as we work diligently to provide you with improved solutions and
experiences.
Best Regards,
Group Customer Protection
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