22B38

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
TO:
SUBJECT:
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 17, 2023
All U.S. Ford and Lincoln Dealers
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PROGRAM TERMS
This program will be in effect through January 31, 2024. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of January 31, 2024 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may require multiple 8F35
Transmission replacements, which may require a more extensive repair. FSA VIN Lists are expected
to be available on January 17, 2023.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Bronco Sport
2022
HERMOSILLO
September 19, 2022 through October 7, 2022
Maverick
2022
HERMOSILLO
October 3, 2022 through October 4, 2022
Escape
2022
LOUISVILLE
August 29, 2022 through September 22, 2022
Corsair
2022
LOUISVILLE
September 2, 2022 through September 8, 2022
Edge
2022
OAKVILLE
August 30, 2022 through September 20, 2022
Nautilus
2022
OAKVILLE
September 7, 2022 through September 7, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
This program has 29 vehicles in the total population.
REASON FOR THIS PROGRAM
In all of the affected vehicles, the snap ring that is used to hold the 8F35 transmission clutch
compression spring engaged was not fully seated in the assembly process. When the snap ring is not
fully seated, the transmission will function as if the C clutch is partially engaged. The customer may
experience rough shifts until the transmission can adapt to the clutch performance. There is a
potential long term durability concern associated with the compromised function of the clutch.
SERVICE ACTION
It is recommended, DO NOT DEMONSTRATE OR DELIVERY any new in-stock vehicle involved in
this program, dealers are to replace the 8F35 Transmission. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
 Copyright 2023 Ford Motor Company
.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 30, 2023. Parts to repair this condition
are currently available in sufficient quantities to service all of the affected vehicles. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
OASIS ACTIVATION
OASIS will be activated on January 17, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 13,
2023. Owner names and addresses will be available by February 17, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are approved for this program. Dealers are pre-approved for up to 2 days for a rental
vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be
reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more
than 2 rental day(s) is required from the SSSC via the SSSC Web Contact Site.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879,
2022 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed. Claim the difference of pre-approved days, or any additional rental days approved by the
SSSC as instructed.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 The FSA number (22B38) is the sub code.
 Customer Concern Code (CCC): P59 – AT Other transmission troubles.
 Condition Code (CC): 42 – Does Not Operate Properly.
 Causal Part Number: 7000. Part Quantity: 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
•
•
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC09879,
2022 Lincoln Pickup & Delivery Updates for details.
Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the 8F35
Transmission. To claim the allowance, enter $330.00 as HANDLG in the Misc. Expense area
of the claim form.
ALTERNATIVE TRANSPORTATION
If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental
reimbursement allowance can be used for alternative transportation. Alternative transportation is
approved for $100 per day for both Ford and Lincoln customers. The dollar per day allowance can be
cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).
NOTE: This cannot be combined with rental vehicle claiming.
NOTE: When entering the claim: Enter the total amount of the alternative transportation
expense under Miscellaneous Expense code OTHER.
• Alternative transportation reimbursement can be claimed for both short-term and long-term
scenarios.
•
Any amount in excess of the cost per day limits will be the customer’s responsibility.
•
The customer will need to pay up front and provide proof of payment to the dealer.
•
Dealers will then need to submit for reimbursement following the Rental Vehicle
Reimbursement Process and then refund the customer.
Examples of alternative transportation:
• Taxi
• Public Transportation - Subway, Train, or Bus
• Rideshare alternatives (Uber, Lyft, etc.)
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
LABOR ALLOWANCES
Description
8F35 Transmission Replacement Bronco Sport 1.5L
4WD (Includes Time To Flush Transmission Components)
Or (If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Bronco Sport 2.0L
4WD (Includes Time To Flush Transmission Components)
Or (If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Maverick 2.0L 2WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Maverick 2.0L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Escape 1.5L 2WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Escape 1.5L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Escape 2.0L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Corsair 2.0L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
8F35 Transmission Replacement Edge 2.0L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
Labor Operation
Labor Time
MT22B38B
Up to 14.0 Hours
MT22B38C
Up to 11.3 Hours
MT22B38D
Up to 10.6 Hours
MT22B38E
Up to 12.3 Hours
MT22B38F
Up to 9.5 Hours
MT22B38G
Up to 13.5 Hours
MT22B38H
Up to 12.3 Hours
MT22B38J
Up to 12.3 Hours
MT22B38K
Up to 11.0 Hours
Labor Allowances are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
LABOR ALLOWANCES (continued)
8F35 Transmission Replacement Nautilus 2.0L 4WD
(Includes Time To Flush Transmission Components) Or
(If Equipped) (Replace The Cooler Bypass Valve and
Transmission Fluid Cooler/Coolers)
MT22B38L
Up to 11.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTES: All Parts are available through normal order processing channels.
• There are 10 different part lists below to describe each vehicle combination.
• Refer to Parts Catalog per VIN.
• Check for the correct Vehicle Model, Transmission, Engine and 2WD/4WD applications and
descriptions.
Part List Table of Contents
Page #
Engine
Vehicle Line
2WD/4WD
ALL
ALL
ALL
3
1.5L
Bronco Sport
4WD
4-5
2.0L
Bronco Sport
4WD
6-7
2.0L
Maverick
2WD
8-9
2.0L
Maverick
4WD
10-11
1.5L
Escape
2WD
12-13
1.5L
Escape
4WD
14-15
2.0L
Escape
4WD
16-17
2.0L
Corsair
4WD
18-19
2.0L
Edge
4WD
20-21
2.0L
Nautilus
4WD
22-23
Part Lists Start on the Next Page
 Copyright 2023 Ford Motor Company
(of
Attachment 2)
ATTACHMENT II
Page 3 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Part Number
*-7000-*
XT-12-QULV
XY-75W85-QL
XL-5-A
VC-13DL-G
Description
ALL VEHICLES
8F35 Transmission Assembly
Motorcraft® MERCON® ULV Automatic Transmission
Fluid
Motorcraft® SAE 75W-85 Premium Synthetic Hypoid
Gear Lubricant
Motorcraft® Multi-Purpose Grease Spray
Motorcraft® Yellow Prediluted Antifreeze/Coolant
Order
Quantity
Claim
Quantity
1
1
As Required
As Required
As Required
As Required
PM-4-A
Motorcraft® Metal Brake Parts Cleaner (Compliant With
Low Volatile Organic Compound Requirements As
As Needed
Required In Some USA States)
PM-4-B
Motorcraft® Metal Brake Parts Cleaner (Not compliant
With Volatile Organic Compound Requirements As
As Needed
Required In Some USA States)
*Note: Follow Workshop Manual Section (WSM) 307-01 To Flush and Clean Transmission
Components per specifications. If Dealer Equipment is not available to flush transmission
components, replace the transmission Cooler/Coolers or Bypass Valve assembly (If equipped).
*Note: Refer to parts catalog for the correct Cooler/Coolers applications.
*-7869-*
Transmission Fluid Cooler Assembly
If Needed
*-7A095-*
Transmission Fluid Auxiliary Cooler Assembly
If Needed
*-7H322-*
Transmission Fluid Cooler Bypass Valve Assembly
If Needed
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 4 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
*Note: Select The Correct Parts List For Each Vehicle Combination Below:
1.5L Bronco Sport - 4WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
LX6Z-4B496-A
Drive Shaft Bolt And Washer - Package Contains 3
1
Pieces, 1 Piece Required
Claim
Quantity
1
JX6Z-5A215-C
Exhaust Clamp
1
1
LX6Z-5A215-A
Exhaust Clamp
1
1
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package Contains
2 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package Contains
2 Pieces, 2 Pieces Required
Power Transfer Unit Bolt - Package Contains 4 Pieces,
3 Pieces Required
1
2
1
2
1
3
2
2
1
1
5L7Z-7J324-A
-W719766-S439
CCPZ-3B477-G
K2GZ-7086-A
Front Hub Nut - Package Contains 1 Piece, 2 Pieces
Required
Driveshaft Dust Seal
K2GZ-7275-B
Power Transfer Unit Off Kit
1
1
-W719767-S439
Drive Shaft - Front Axle Drive Bolt - Package Contains
4 Pieces, 2 Pieces Required
1
2
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2 Pieces
Required
2
2
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W718843-S439
Steering Column Bolt - Package Contains 4 Pieces, 1
Piece Required
1
1
-W500725-S439
Front Panels, Aprons & Side Members Bolt - Package
Contains 4 Pieces, 3 Pieces Required
1
3
-W500566-S439
Transmission Mounting Bolt -Package Contains 4
Pieces, 1 Piece Required
1
1
-W715618-S437
Torque Converter Nut - Package Contains 4 Pieces, 4
Pieces Required
1
4
1.5L Bronco Sport 4WD Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 5 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
1.5L Bronco Sport - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
Description
Order
Claim
Quantity Quantity
W720388-S439
Sub-Frame Chassis Bolt - Package Contains 4 Pieces,
1
2
2 Pieces Required
-W719192-S439
Sub-Frame Chassis Bolt - Package Contains 4 Pieces,
2 Pieces Required
1
2
-W500545-S901
Transmission Mounting Bolt – Package Contains 4
Pieces, 3 Pieces Required
1
3
-W718946-S439
Transmission Mounting Bolt – Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500727-S439
Front Panels, Aprons & Side Members Bolt - Package
Contains 4 Pieces, 3 Pieces Required
1
3
-W721130-S439
Front Panels, Aprons & Side Members
Bolt - Package Contains 4 Pieces, 2 Pieces Required
Stabilizer Bar Link Nut - Package Contains 1 Piece, 4
Pieces Required
1
2
4
4
W712503-S440
-W720970-S439
Sub-Frame Chassis Bolt - Package Contains 4 Pieces,
4 Pieces Required
1
4
-W720206-S439
Transmission Mounting Bolt – Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719151-S439
Transmission Mounting Bolt – Package Contains 4
Pieces, 1 Piece Required
1
1
End of Parts List – For Bronco Sport 1.5L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 6 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Bronco Sport - 4WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
LX6Z-4B496-A
Drive Shaft Bolt And Washer - Package Contains 3
1
Pieces, 1 Piece Required
JX6Z-5A215-C
LX6Z-5A215-A
JX6Z-7H322-A
Exhaust Clamp
Exhaust Clamp
Transmission Fluid Cooler Bypass Valve Assembly
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package
Contains 2 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Power Transfer Unit Bolt - Package Contains 4
Pieces, 3 Pieces Required
Stabilizer Bar Link Nut - Package Contains 1 Piece,
4 Pieces Required
Front Hub Nut - Package Contains 1 Piece, 2 Pieces
Required
Driveshaft Dust Seal
Power Transfer Unit Kit
Drive Shaft - Front Axle Drive Bolt - Package
Contains 4 Pieces, 2 Pieces Required
5L7Z-7J324-A
-W719766-S439
-W712503-S440
CCPZ-3B477-G
K2GZ-7086-A
K2GZ-7275-B
-W719767-S439
-W520203-S440
-W719924-S439
-W718843-S439
-W500725-S439
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
Steering Column Bolt - Package Contains 4 Pieces,
1 Piece Required
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 3 Pieces Required
Claim
Quantity
1
1
1
1
1
1
1
1
2
1
2
1
3
4
4
2
2
1
1
1
1
1
2
2
2
1
2
1
1
1
3
-W500566-S439
Transmission Mounting Bolt -Package Contains 4
Pieces, 1 Piece Required
1
1
-W715618-S437
Torque Converter Nut - Package Contains 4 Pieces,
4 Pieces Required
1
4
2.0L Bronco Sport - 4WD Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 7 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Bronco Sport - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
Description
Order
Quantity
Claim
Quantity
1
2
W720388-S439
Sub-Frame Chassis Bolt - Package Contains 4
Pieces, 2 Pieces Required
-W719192-S439
Sub-Frame Chassis Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500545-S901
Transmission Mounting Bolt – Package Contains 4
Pieces, 3 Pieces Required
1
3
-W718946-S439
Transmission Mounting Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
Front Panels, Aprons & Side Members Bolt - Package
Contains 4 Pieces, 3 Pieces Required
1
2
1
3
1
2
1
4
-W500727-S439
-W721130-S439
-W720970-S439
Front Panels, Aprons & Side Members Bolt - Package
Contains 4 Pieces, 2 Pieces Required
Sub-Frame Chassis Bolt - Package Contains 4
Pieces, 4 Pieces Required
-W720206-S439
Transmission Mounting Bolt – Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719151-S439
Transmission Mounting Bolt – Package Contains 4
Pieces, 1 Piece Required
1
1
End of Parts List – For Bronco Sport 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 8 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Maverick - 2WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
NZ6Z-3B498-AA
Half Shaft Inner Clip - Package Contains 1 Piece 1
1
Piece Required
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package
1
Contains 2 Pieces, 2 Pieces Required
5L7Z-7J324-A
Transmission Oil Cooler Tube Ring - Package
1
Contains 2 Pieces, 2 Pieces Required
CCPZ-3B477-G
Front Hub Nut - Package Contains 1 Piece, 2
2
Pieces Required
-W719192-S439
Sub-Frame Chassis Bolt - Package Contains 4
1
Pieces, 2 Pieces Required
Claim
Quantity
1
2
2
2
2
-W720388-S439
Sub-Frame Chassis Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W713199-S442
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 4 Pieces Required
1
4
-W721130-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 4 Pieces Required
1
4
-W500727-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 3 Pieces Required
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 3 Pieces Required
1
3
1
3
1
1
1
1
1
1
1
2
2
2
2
2
-W500725-S439
-W712449-S439
-W500566-S439
Transmission Mounting Bolt – Package Contains 1
Piece, 1 Piece Required
Transmission Mounting Bolt – Package Contains 4
Pieces, 1 Piece Required
-W718843-S439
Steering Column Shaft Bolt - Package Contains 1
Piece, 1 Piece Required
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
Front Suspension Stabilizer Bar Nut - Package
Contains 1 Piece, 2 Pieces Required
-W712503-S440
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
2.0L Maverick - 2WD Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 9 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Maverick - 2WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
CCPZ-3B477-G
YS4Z-3N324-AA
Description
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
Front Driveshaft Retainer
Order
Quantity
Claim
Quantity
2
2
1
1
-W520102-S442
Front Driveshaft Retainer Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
JM5Z-1S177-A
Transmission External Components Seal, Left Side
1
1
JX6Z-3D677-C
Steering Column Floor Seal
1
1
Torque Converter Nut - Package Contains 4 Pieces,
4 Pieces Required
1
4
-W715618-S437
End of Parts List – For Maverick 2.0L 2WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 10 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Maverick – 4WD – 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
JM5Z-1S177-A
Power Transfer Unit Seal
1
*-7275-*
Kit - Power Transfer Unit (Both Left/Right Side)
2
K2GZ-7086-A
Half Shaft Dust Seal
1
CCPZ-3B477-G
Half Shaft Hub Nut - Package Contains 1 Piece 2
2
Pieces Required
NZ6Z-3B498-AA
Half Shaft Inner Clip - Package Contains 1 Piece 2
2
Pieces Required
LX6Z-4B496-A
Driveshaft Rear Bolt and Washer - Package
1
Contains 3 Pieces, 1 Pieces Required
LX6Z-4B496-B
Driveshaft Front Bolt and Washer - Package
3
Contains 1 Pieces 3 Pieces Required
LX6Z-5A215-D
Exhaust Clamp
1
KX6Z-6L612-A
-W712458-S900
-W714265-S442
K2GZ-7H469-D
-W500566-S439
-W500727-S439
-W520203-S440
-W719813-S440
-W520515-S442
-W712449-S439
-W712503-S440
-W713199-S442
Exhaust Gasket
Exhaust Manifold Stud – Package Contains 4
Pieces, 3 Pieces Required
Exhaust Manifold Nut – Package Contains 4
Pieces, 3 Pieces Required
Power Transfer Unit Seal Kit
Transmission Mounting Bolt – Package Contains 4
Pieces, Piece Required
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 3 Pieces Required
Stabilizer Nut – Package Contains 1 Piece, 2
Pieces Required
Stabilizer Rod Nut – Package Contains 4 Pieces, 2
Pieces Required
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
Transmission Mounting Bolt – Package Contains 1
Piece, 1 Piece Required
Stabilizer Bar Nut – Package Contains 1 Piece, 2
Pieces Required
Front Panels, Aprons & Side Members Bolt –
Package Contains 4 Pieces, 4 Pieces Required
2
2
1
3
1
1
1
1
3
1
3
1
1
1
2
1
3
2
2
1
2
1
2
1
1
2
2
1
4
2.0L Maverick - 4WD Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
Claim
Quantity
1
2
1
ATTACHMENT II
Page 11 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Maverick - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
-W715618-S437
-W718770-S439
-W718843-S439
-W719151-S439
-W719192-S439
-W719470-S439
Description
Torque Converter Nut - Package Contains 4
Pieces, 4 Pieces Required
Under Body Shield Nut - Package Contains 4
Pieces, 4 Pieces Required
Steering Shaft Bolt – Package Contains 4 Pieces,
2 Pieces Required
Transmission Mount Bolt – Package Contains 4
Pieces, 1 Piece Required
Cross Member Bolt – Package Contains 4 Pieces,
2 Pieces Required
Cross Member Stabilizer Bolt – Package Contains
4 Pieces, 2 Pieces Required
Order
Quantity
Claim
Quantity
1
4
1
4
1
2
1
1
1
2
1
2
-W720388-S439
Cross Member Stabilizer Bolt – Package Contains
4 Pieces, 2 Pieces Required
1
2
-W719766-S439
Power Transfer Unit Bolt - Package Contains 4
Pieces, 8 Pieces Required
2
8
-W719767-S439
Front Half Shat Bolt - Package Contains 4 Pieces,
2 Pieces Required
1
2
Steering Column Floor Seal
1
1
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
Front Panels, Aprons & Side Members Bolt –
Package Contains 4 Pieces, 2 Pieces Required
1
2
1
2
1
2
1
2
JX6Z-3D677-C
-W721130-S439
5L7Z-7D285-A
Cooling Tube Seal - Package Contains 2 Pieces, 2
Pieces Required
5L7Z-7J324-A
Cooling Tube Ring - Package Contains 2 Pieces, 2
Pieces Required
End of Parts List – For Maverick 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 12 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
1.5L Escape - 2WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
JX6Z-7H322-A
Transmission Fluid Cooler Bypass Valve Assembly
1
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package
Contains 2 Pieces, 2 Pieces Required
5L7Z-7J324-A
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Torque Converter Nut - Package Contains 4
Pieces, 2 Pieces Required
-W715618-S437
Claim
Quantity
1
1
2
1
2
1
4
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W719813-S440
Stabilizer Link Nut - Package Contains 4 Pieces, 4
Pieces Required
1
4
YS4Z-3N324-AA
Front Half Shaft Retainer
1
1
CCPZ-3B477-G
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W718843-S439
Steering Column Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
1
1
JX6Z-3D677-C
Steering Column Floor Seal
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500566-S439
Transmission Mounting Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500727-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 6 Pieces Required
2
6
-W500721-S439
Front Panels, Aprons & Side Members Bolt Package Contains 6 Pieces, 2 Pieces Required
1
2
1.5L Escape - 2WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 13 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
1.5L Escape - 2WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
Claim
Quantity
1
4
-W713199-S442
Body Reinforcement Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
-W720388-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719192-S439
Cross Member Frame Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719470-S439
Sway Bar Bolt - Package Contains 4 Pieces, 4
Pieces Required
1
4
-W721604-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W712146-S437
Transmission Cooling Systems Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
JX6Z-3B498-B
Front Drive Shaft - Front Axle Drive Retainer Package Contains 1 Pieces, 2 Pieces Required
2
2
End of Parts List – For Escape 1.5L 2WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 14 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
1.5L Escape - 4WD - 8F35 Transmission Replacement – Parts List
Part Number
Description
Order
Quantity
JX6Z-7H322-A
Transmission Fluid Cooler Bypass Valve Assembly
1
5L7Z-7D285-A
5L7Z-7J324-A
-W715618-S437
Transmission Oil Cooler Tube Seal - Package
Contains 2 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Torque Converter Nut - Package Contains 4
Pieces, 4 Pieces Required
Claim
Quantity
1
1
2
1
2
1
4
LX6Z-4B496-A
Drive Shaft Bolt and Washer Set - Package
Contains 3 Pieces, 1 Piece Required
1
1
JX6Z-5A215-C
Exhaust Manifold Turbo Clamp
1
1
LX6Z-5A215-D
Exhaust Clamp
1
1
K2GZ-7275-B
Power Transfer Unit Shaft Kit
1
1
K2GZ-7086-A
Power Transfer Unit Dust Seal
1
1
K2GZ-7H469-B
Power Transfer Unit Seal Kit
1
1
BB5Z-4B422-C
Front Half Shaft Inner Circlip
2
2
-W719767-S439
Intermediate Shaft Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W719813-S440
Stabilizer Link Nut - Package Contains 4 Pieces, 4
Pieces Required
1
4
CCPZ-3B477-G
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W718843-S439
Steering Column Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
Steering Column Floor Seal
1
1
JX6Z-3D677-C
1.5L Escape - 4WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 15 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
1.5L Escape - 4WD - 8F35 Transmission Replacement – Parts List
Part Number
Description
Order
Quantity
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
1
Pieces, 2 Pieces Required
Claim
Quantity
2
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500566-S439
Transmission Mounting Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500727-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 6 Pieces Required
2
6
-W500721-S439
Front Panels, Aprons & Side Members Bolt Package Contains 6 Pieces, 2 Pieces Required
1
2
-W713199-S442
Body Reinforcement Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
-W720388-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719192-S439
Cross Member Frame Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719470-S439
Sway Bar Bolt - Package Contains 4 Pieces, 4
Pieces Required
1
4
-W721604-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W712146-S437
Transmission Cooling Systems Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
End of Parts List – For Escape 1.5L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 16 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Escape - 4WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
JX6Z-7H322-A
Transmission Fluid Cooler Bypass Valve Assembly
1
5L7Z-7D285-A
5L7Z-7J324-A
-W715618-S437
Transmission Oil Cooler Tube Seal - Package
Contains 2 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Torque Converter Nut - Package Contains 4
Pieces, 4 Pieces Required
Claim
Quantity
1
1
2
1
2
1
4
LX6Z-4B496-A
Drive Shaft Bolt and Washer Set - Package
Contains 3 Pieces, 1 Piece Required
1
1
LX6Z-5A215-A
KX6Z-6L612-A
Exhaust Manifold Clamp
Exhaust Gasket
1
1
1
1
-W714265-S442
Exhaust Manifold Nut - Package Contains 4
Pieces, 3 Pieces Required
1
3
-W712458-S900
Exhaust Manifold Stud - Package Contains 4
Pieces, 3 Pieces Required
1
3
-W520103-S442
Catalytic Converter Flange Nut - Package Contains
4 Pieces, 3 Pieces Required
1
3
LX6Z-7275-A
Power Transfer Unit Shaft Kit
1
1
K2GZ-7086-A
Power Transfer Unit Dust Seal
1
1
K2GZ-7H469-B
Power Transfer Unit Seal Kit
1
1
BB5Z-4B422-C
Front Half Shaft Inner Circlip
2
2
-W719767-S439
Intermediate Shaft Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W719813-S440
Stabilizer Bar Link Nut - Package Contains 4
Pieces, 4 Pieces Required
1
4
2.0L Escape - 4WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 17 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
2.0L Escape - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
Description
Order
Quantity
Claim
Quantity
2
2
CCPZ-3B477-G
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W718843-S439
Steering Column Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
Steering Column Floor Seal
1
1
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500566-S439
Transmission Mounting Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500727-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 6 Pieces Required
2
6
-W500721-S439
Front Panels, Aprons & Side Members Bolt Package Contains 6 Pieces, 2 Pieces Required
1
2
-W713199-S442
Body Reinforcement Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
-W720388-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719192-S439
Cross Member Frame Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719470-S439
Sway Bar Bolt - Package Contains 4 Pieces, 4
Pieces Required
1
4
-W721604-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W712146-S437
Transmission Cooling Systems Bolt - Package
Contains 4 Pieces, 2 Pieces Required
1
2
JX6Z-3D677-C
End of Parts List – For Escape 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 18 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Corsair - 4WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
JX6Z-7H322-A
Transmission Fluid Cooler Bypass Valve
1
Assembly
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package
1
Contains 2 Pieces, 2 Pieces Required
5L7Z-7J324-A
Transmission Oil Cooler Tube Ring - Package
1
Contains 2 Pieces, 2 Pieces Required
-W715618-S437
Torque Converter Nut - Package Contains 4
1
Pieces, 4 Pieces Required
LX6Z-4B496-A
Drive Shaft Bolt and Washer Set - Package
1
Contains 3 Pieces, 1 Piece Required
LX6Z-5A215-A
KX6Z-6L612-A
-W714265-S442
Exhaust Manifold Clamp
Exhaust Gasket
Exhaust Manifold Nut - Package Contains 4
Pieces, 3 Pieces Required
-W712458-S900
-W520103-S442
Claim
Quantity
1
2
2
4
1
1
1
1
1
1
3
Exhaust Manifold Stud - Package Contains 4
Pieces, 3 Pieces Required
1
3
Catalytic Converter Flange Nut - Package
Contains 4 Pieces, 3 Pieces Required
1
3
LX6Z-7275-A
Power Transfer Unit Shaft Kit
1
1
K2GZ-7086-A
Power Transfer Unit Dust Seal
1
1
K2GZ-7H469-B
Power Transfer Unit Seal Kit
1
1
BB5Z-4B422-C
Front Half Shaft Inner Circlip
2
2
-W719767-S439
Intermediate Shaft Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520203-S440
Tie Rod End Nut - Package Contains 1 Piece, 2
Pieces Required
Stabilizer Link Nut - Package Contains 4 Pieces, 4
Pieces Required
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
1
4
2
2
-W719813-S440
CCPZ-3B477-G
2.0L Corsair - 4WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 19 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2.0L Corsair - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
Description
Order
Quantity
Claim
Quantity
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W718843-S439
Steering Column Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
1
1
JX6Z-3D677-C
Steering Column Floor Seal
-W719924-S439
Front Knuckle and Hub Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W520515-S442
Front Knuckle and Hub Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500566-S439
Transmission Mounting Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W500727-S439
Front Panels, Aprons & Side Members Bolt Package Contains 4 Pieces, 6 Pieces Required
2
6
-W500721-S439
Front Panels, Aprons & Side Members Bolt Package Contains 6 Pieces, 2 Pieces Required
1
2
-W713199-S442
Body Reinforcement Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
-W720388-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W719192-S439
Cross Member Frame Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719470-S439
Sway Bar Bolt - Package Contains 4 Pieces, 4
Pieces Required
1
4
-W720460-S439
Bolt And Washer Assy - Package Contains 4
Pieces, 4 Pieces Required
1
4
-W712146-S437
Transmission Cooling Systems Bolt - Package
Contains 4 Pieces, 2 Pieces Required
1
2
End of Parts List – For Corsair 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 20 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
2.0L Edge - 4WD - 8F35 Transmission Replacement Parts List
Part Number
Description
Order
Quantity
5L7Z-7D285-A
Transmission Oil Cooler Tube Seal - Package
1
Contains 2 Pieces, 2 Pieces Required
*-3B498-*
Intermediate Half Shaft Clip
1
-W520102-S442
5L7Z-7J324-A
-W715618-S437
Transmission Oil Cooler Nut - Package Contains
4 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Torque Converter Nut - Package Contains 4
Pieces, 4 Pieces Required
Claim
Quantity
2
1
1
2
1
2
1
4
-W520102-S442
Front Driveshaft Retainer Nut - Package Contains
4 Pieces, 2 Pieces Required
1
2
-W714265-S442
Catalyst Exhaust Nut - Package Contains 4
Pieces, 5 Pieces Required
2
5
-W500220-S439
Driveshaft Retainer Bracket Bolt - Package
Contains 4 Pieces, 2 Pieces Required
1
2
K2GZ-6L612-A
Exhaust Manifold To Catalytic Gasket
1
1
Exhaust Gasket
2
2
-W712458-S900
Exhaust Manifold Stud - Package Contains 4
Pieces, 3 Pieces Required
1
3
-W716457-S439
Sub-Frame Bolt And Washer - Package Contains
4 Pieces, 4 Pieces Required
1
4
-W712070-S439
Sub-Frame Support Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
-W520215-S440
Tie Rod End Nut - Package Contains 4 Pieces, 2
Pieces Required
1
2
K2GZ-7R284-A
*-7275-*
1
1
4
4
K2GZ-7086-A
Power Transfer Unit Seal
Power Transfer Unit Shaft – Seals, Clips, Kits
(Left/Right Hand)
Intermediate Shaft Dust Seal
1
1
7T4Z-7086-A
Half Shaft Compression Seal
1
1
K2GZ-7H469-B
Power Transfer Unit Seal Kit
1
1
*-9450-*
2.0L Edge - 4WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 21 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
2.0L Edge - 4WD - 8F35 Transmission Replacement Parts List (continued)
Part Number
Description
Order
Quantity
Claim
Quantity
Power Transfer Unit Bolt - Package Contains 5
Pieces, 6 Pieces Required
2
6
Front Half Shaft Inner Circlip - Package Contains
1 Piece, 2 Pieces Required
2
2
F2GZ-4682-A
Front Driveshaft Bolt And Washer - Package
Contains 1 Piece, 3 Pieces Required
3
3
-W790063-S900
Rear Driveshaft Bolt And Washer - Package
Contains 3 Pieces, 1 Piece Required
1
1
-W719767-S439
Intermediate Shaft Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W705606-S440
Stabilizer Link Nut - Package Contains 2 Pieces, 2
Pieces Required
1
2
CCPZ-3B477-B
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719233-S439
Transmission Mounting Bolts - Package Contains
4 Pieces, 4 Pieces Required
1
4
Transmission Mounting Upper Bracket Bolt Package Contains 4 Pieces, 4 Pieces Required
1
4
-W714406-S439
Transmission Housing Bolt - Package Contains 4
Piece, 1 Piece Required
1
1
-W709906-S439
Transmission Housing Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W712961-*
Steering Column Shaft Bolt - Package Contains 1
Piece, 1 Pieces Required
1
1
-W520214-S440
Front Knuckle Nut - Package Contains 2 Pieces, 2
Pieces Required
1
2
-W500545-S439
Front Knuckle Bolt - Package Contains 4 Pieces,
2 Pieces Required
1
2
-W712146-S437
Transmission Cooling Systems Tube Bolt Package Contains 4 Pieces, 2 Pieces Required
1
2
-W719766-S900
*-4B422-*
-W718507-S439
End of Parts List - For Edge 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 22 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
2.0L Nautilus - 4WD - 8F35 Transmission Replacement Parts List
Part Number
5L7Z-7D285-A
*-3B498-*
-W520102-S442
5L7Z-7J324-A
-W715618-S437
Description
Transmission Oil Cooler Tube Seal - Package
Contains 2 Pieces, 2 Pieces Required
Intermediate Half Shaft Clip
Transmission Oil Cooler Nut - Package Contains
4 Pieces, 2 Pieces Required
Transmission Oil Cooler Tube Ring - Package
Contains 2 Pieces, 2 Pieces Required
Torque Converter Nut - Package Contains 4
Pieces, 4 Pieces Required
Order
Quantity
Claim
Quantity
1
2
1
1
1
2
1
2
1
4
-W520102-S442
Front Driveshaft Retainer Nut - Package Contains
4 Pieces, 2 Pieces Required
1
2
-W500220-S439
Driveshaft Retainer Bracket Bolt - Package
Contains 4 Pieces, 2 Pieces Required
1
2
-W714265-S442
Catalyst Exhaust Nut - Package Contains 4
Pieces, 5 Pieces Required
2
5
K2GZ-6L612-A
Exhaust Manifold To Catalytic Gasket
1
1
Exhaust Gasket
2
2
-W712458-S900
Exhaust Manifold Stud - Package Contains 4
Pieces, 3 Pieces Required
1
3
-W716457-S439
Sub-Frame Bolt And Washer - Package Contains
4 Pieces, 4 Pieces Required
1
4
-W712070-S439
Sub-Frame Support Bracket Bolt - Package
Contains 4 Pieces, 4 Pieces Required
1
4
-W520215-S440
Tie Rod End Nut - Package Contains 4 Pieces, 2
Pieces Required
1
2
K2GZ-7R284-A
Power Transfer Unit Seal
1
1
Power Transfer Unit Shaft – Seals, Clips, Kits
4
4
K2GZ-7086-A
Intermediate Shaft Dust Seal
1
1
7T4Z-7086-A
Half Shaft Compression Seal
1
1
K2GZ-7H469-B
Power Transfer Unit Seal Kit
1
1
*-9450-*
*-7275-*
2.0L Nautilus - 4WD - Part Requirements are Continued on the next page
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 23 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
2.0L Nautilus - 4WD - 8F35 Transmission Replacement Parts List
Part Number
-W719766-S900
*-4B422-*
F2GZ-4682-A
Description
Power Transfer Unit Bolt - Package Contains 5
Pieces, 6 Pieces Required
Front Half Shaft Inner Circlip - Package Contains
1 Piece, 2 Pieces Required
Front Driveshaft Bolt And Washer - Package
Contains 1 Piece, 3 Pieces Required
Order
Quantity
Claim
Quantity
2
6
2
2
3
3
-W790063-S900
Rear Driveshaft Bolt And Washer - Package
Contains 3 Pieces, 1 Piece Required
1
1
-W719767-S439
Intermediate Shaft Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W705606-S440
Stabilizer Link Nut - Package Contains 2 Pieces, 2
Pieces Required
1
2
CCPZ-3B477-B
Front Hub Nut - Package Contains 1 Piece, 2
Pieces Required
2
2
-W520102-S442
Transmission Cooler Nut - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W719233-S439
Transmission Mounting Lower Bracket Bolt Package Contains 4 Pieces, 4 Pieces Required
1
4
-W718507-S439
Transmission Mounting Upper Bracket Bolt Package Contains 4 Pieces, 4 Pieces Required
1
4
-W714406-S439
Transmission Housing Bolt - Package Contains 1
Piece, 1 Pieces Required
1
1
-W709906-S439
Transmission Housing Bolt - Package Contains 4
Pieces, 2 Pieces Required
1
2
-W712961-*
Steering Column Shaft Bolt - Package Contains 1
Piece, 1 Piece Required
1
1
-W520214-S440
Front Knuckle Nut - Package Contains 2 Pieces, 2
Pieces Required
1
2
-W500545-S439
Front Knuckle Bolt - Package Contains 4 Pieces,
2 Pieces Required
1
2
-W712146-S437
Transmission Cooling Systems Tube Bolt Package Contains 4 Pieces, 2 Pieces Required
1
2
End of Parts List - For Nautilus 2.0L 4WD
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 24 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $330.00 per repair is being provided, unless otherwise notified by the Company or as
provided by state law, in addition to the dealer cost of the 8F35 Automatic Transmission.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 25 of 25
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22B38
Certain 2022 Model Year Multiple Vehicle Lines Equipped with 8F35 Transmissions
Transmission Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
 Copyright 2023 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22B38
CERTAIN 2022 MODEL YEAR MULTIPLE VEHICLE LINES EQUIPPED WITH
8F35 TRANSMISSION — TRANSMISSION REPLACEMENT
SERVICE PROCEDURE
NOTE: The transmission cooling system (cooler and lines) MUST be flushed every time the transmission
is overhauled or replaced in order to minimize the likelihood of repeat repairs. It is mandatory that
proper equipment and procedures be followed when flushing coolers/lines.
1. Replace the Transmission Assembly. Please follow WSM procedures in Section 307-01.
• While replacing the transmission the cooling system must by flushed. Please follow WSM
procedures in Section 307-02.
NOTE: Fill the Transmission Fluid Level per Workshop Manual (WSM) specifications.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22B38
January 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible that an internal component to the
transmission is not fully installed.
What is the effect?
Until the transmission has adapted to the situation, you may experience
rougher than normal shifts. Additionally, the long-term durability of the
transmission may be affected.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace your transmission free of charge (parts and labor)
under the terms of this program.
This Customer Satisfaction Program will be in effect until January 31, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than two days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 22B38. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
 Copyright 2023 Ford Motor Company
What should you do?
(Continued)
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22B38
January 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high quality, dependable products, but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible that an internal component to the
transmission is not fully installed.
What is the effect?
Until the transmission has adapted to the situation, you may experience
rougher than normal shifts. Additionally, the long-term durability of the
transmission may be affected.
What will Lincoln and
your retailer do?
In the interest of customer satisfaction, Lincoln has authorized your retailer
to replace the transmission free of charge (parts and labor) under the terms
of this program.
This Customer Satisfaction Program will be in effect until January 31, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than two days. However, due to
service scheduling requirements, your retailer may need your vehicle for a
longer period of time.
What should you do?
Please call your retailer without delay to schedule a service appointment for
Customer Satisfaction Program 22B38. Provide the retailer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
Lincoln owners affected by this recall have the option of requesting
complimentary Pickup & Delivery service with a Lincoln vehicle for use
during service. Please request Lincoln Pickup & Delivery through your
retailer if you would like to take advantage of this option.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
 Copyright 2023 Lincoln – A Ford Motor Company Brand
What should you do?
(Continued)
Lincoln wants you to have this service action completed on your vehicle. The
vehicle owner is responsible for making arrangements to have the work
completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.
Do you need a rental
vehicle?
Your retailer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tolls) while your
vehicle is at the retailer for repairs. Please see your retailer for guidelines
and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
Thank you for your attention to this important matter.
Lincoln
 Copyright 2023 Lincoln – A Ford Motor Company Brand