ATI&01242023
Service Bulletin Details
Public Details for: ATI&01242023
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2022 civics with customer complaint of the a/c not blowing cold air and a technician noticing oil stain on the condenser. To better understand the cause of this
- 2022 -
Models from 2022
2022 HONDA CIVIC |
INTERACTIVE NETWORK View Message Sent on 01 From Technical Information & Support Group Subject Request for Visit: 2022 Civic Condenser Leak (ACTION REQUIRED) 24 2023 Expires on 02 07 2023 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Visit: 2022 Civic Condenser Leak (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2022 Civics with customer complaint of the A/C not blowing cold air and a technician noticing oil stain on the condenser. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must confirm an oil stain on the condenser & that the customer is complaining of the A/C not blowing cold air. 2. Must confirm that A/C compressor is not seized. 3. No previous replacement of A/C condenser. 4. No impact damage to the A/C condenser (vehicle accident, or hazard damage). Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. DPTS# As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide additional information if this situation applies. Thank you. American Honda Motor Co., Inc. Page 1 of 1