ATI&01252023

Service Bulletin Details

Public Details for: ATI&01252023

Dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2022 accords with a customer complaint of the front passengera??S window inop & 2019-2022 cr-vs with a customer complaint of the rear passengera??S window i

- 2022 - 2021 - 2020 - 2019 -

Models from 2022

Models from 2021

Models from 2020

Models from 2019

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Subject
Request for Visit: 2019-2022 Accord & CR-V Passenger's Windows Inop (ACTION REQ)
25
2023
Expires on 02
07
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Visit: 2019-2022 Accord & CR-V Passenger’s Windows Inop (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2022 Accords with a customer complaint of the front passenger’s window inop & 2019-2022 CR-Vs
with a customer complaint of the rear passenger’s window inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you
attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue.
2. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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