ITB23-002

Classification:
Reference:
AN23-002
Date:
ITB23-002
January 18, 2023
MISSING OR CORRUPTED MAP DATA
APPLIED VEHICLES:
APPLIED SYSTEMS:
2020-2023 Q50 (V37)
2020-2022 Q60 (CV37)
2020-2023 QX50 (J55)
2022-2023 QX55 (FJ55)
2022-2023 QX60 (L51)
2020-2023 QX80 (Z62)
With Navigation
IF YOU CONFIRM
Client states the error screen, shown in Figure 1, appears when using navigation.
Figure 1
ACTION
Follow the SERVICE PROCEDURE in this bulletin to download the map data from the
ASIST Downloader, and then update the AV Control Unit with the map data.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727 (new tool number NI-52727-1) has been
previously shipped to each retailer (Figure 2).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate:
www.TechMateTools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 2
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
1.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.

If the update-software has already been downloaded onto the USB drive from a
prior service procedure, skip to step 10 on page 5.

The special tool USB drive is the only USB drive approved for use with this
procedure.

The update-software is estimated to take 4 hours to download to the USB drive.

The update-software must be the only file on the USB drive.

The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
2.
Open ASIST.
3.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 3
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ITB23-002
4.
Select the check box next to infotainment update-software (Figure 4).

Refer to Table 1 to determine the correct infotainment update-software for your
vehicle.
Table 1
5.
MODEL
INFOTAINMENT UPDATE-SOFTWARE
All APPLIED VEHICLES
PIVI17330_12_12
Use the drop-down menu and select the location of the USB drive that was inserted in
step 1 on page 3.
Check
box
D:\
USB drive
location
PIVI17330_12_12
Infotainment
update-software
Drop-down
menu
Figure 4
6.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 4 hours to download to the USB
drive.
7.
Select OK.
Figure 5
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ITB23-002
8.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your retailer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 6
9.
Close all ASIST Infotainment Software Update screens.
10.
Set the parking brake.
11.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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ITB23-002
12.
Insert the USB drive with the update-software into the vehicle’s USB media port
(Figure 7).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 7
13.
Figure 8
Wait approximately 10-30 seconds for
the screen in Figure 9 to appear, and
then select Yes.
Figure 9
14.
Wait for the update to complete.
Figure 10
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15.
Once the update is complete
(Figure 11), select OK, and then
remove the USB drive.
Figure 11
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check & Update
RX9JAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
January 18, 2023
ITB23-002
DESCRIPTION
Original bulletin published
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ITB23-002