SSM71998
Service Bulletin Details
Public Details for: SSM71998
Apple ios8, iphone 6 and 6 plus issue affecting phone operation
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 -
Models from 2023
| 2023 JAGUAR F-TYPE |
Models from 2022
| 2022 JAGUAR F-TYPE |
Models from 2021
| 2021 JAGUAR F-TYPE |
Models from 2020
| 2020 JAGUAR F-TYPE |
Models from 2019
| 2019 JAGUAR F-TYPE |
| 2019 JAGUAR XJ |
Models from 2018
| 2018 JAGUAR F-TYPE |
| 2018 JAGUAR XJ |
Models from 2017
| 2017 JAGUAR F-TYPE |
| 2017 JAGUAR XJ |
Models from 2016
| 2016 JAGUAR F-TYPE |
| 2016 JAGUAR XJ |
Models from 2015
| 2015 JAGUAR F-TYPE |
| 2015 JAGUAR XF |
| 2015 JAGUAR XJ |
Models from 2014
| 2014 JAGUAR F-TYPE |
| 2014 JAGUAR XF |
| 2014 JAGUAR XJ |
| 2014 JAGUAR XK |
Models from 2013
| 2013 JAGUAR XF |
| 2013 JAGUAR XJ |
| 2013 JAGUAR XK |
Models from 2012
| 2012 JAGUAR XF |
| 2012 JAGUAR XJ |
| 2012 JAGUAR XK |
Models from 2011
| 2011 JAGUAR XF |
| 2011 JAGUAR XJ |
| 2011 JAGUAR XK |
Models from 2010
| 2010 JAGUAR XF |
| 2010 JAGUAR XJ |
| 2010 JAGUAR XK |
Models from 2009
| 2009 JAGUAR XF |
| 2009 JAGUAR XK |
Models from 2008
| 2008 JAGUAR XK |
Models from 2007
| 2007 JAGUAR XK |
Models from 2006
| 2006 JAGUAR XK |
TOPIx - SSM71998 - Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation Reference SSM71998 Models XK / X150 Page 1 of 1 F-TYPE / X152 XJ / X351 XF / X250 Title Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation Category Electrical Last modified 23-Sep-2014 00:00:00 Symptom 205000 Electrical Accessories Attachments Content Issue Customers might be experiencing an issue with iPhones 6 and 6Plus, as well as iPhones that have been updated to iOS8. The issue is common across all manufacturers. Symptoms When the Apple device is connected to the car system and a call is received there is no option to answer or reject the incoming call on the system. The steering wheel controls also have no effect. The touch screen continues to display the Phone Screen. The pop-up screen to answer or reject the call is not shown. What Apple products: Seen on some iPhones 6 and 6Plus devices, as well as iPhones that have been updated to iOS8. Note: Not all devices will be affected by this issue. Cause This is caused due to the new iCloud "iPhone Cellular Calls" feature. This issue is an IOS issue and not a car system issue. Action If the user is experiencing the above mentioned symptoms then they should go to settings, select iCloud and then turn that option off. The user should then delete the car's bluetooth pairing from the phone and then turn the phone "off" and then "on". Whilst the phone is being power cycled the user should then delete the phone from the car's system. The phone should then be paired to the car and start using it as normal. http://topix.jaguar.jlrint.com/topix/service/archive/498071/index 10/1/2014