SSM72012
Service Bulletin Details
Public Details for: SSM72012
Incorrect diagnosis of bluetooth connectivity
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TOPIx - SSM72012 - Incorrect diagnosis of Bluetooth connectivity Reference SSM72012 Models XK / X150 Page 1 of 1 F-TYPE / X152 XJ / X351 XF / X250 Title Incorrect diagnosis of Bluetooth connectivity Category Electrical Last modified 02-Oct-2014 00:00:00 Symptom 207000 Entertainment Systems Attachments Content Issue The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car. Cause The front control display interface module (Touchscreen) has no effect on Bluetooth connectivity in the car and as such may be incorrectly diagnosed and replaced as the source of the issue. Examples of reported customer concerns BLUETOOTH AND USB DOES NOT WORK WHEN PLAYING MUSIC. TOUCH SCREEN GOING BLANK AND LOSS OF RADIO AND BLUETOOTH, AFTER A FEW MOMENTS THE RADIO POWERS UP. THE NAVIGATION, RADIO, BLUETOOTH IS NOT WORKING THE SCREEN WON'T EVEN TURN ON BLUETOOTH, PHONE AND RADIO ARE INOP. NAVIGATION, BLUETOOTH RADIO AT TIMES NO VOLUME AND SAYS ERROR HAVE TO TURN OFF AND RESTART TO MAKE WORK BLUETOOTH INTERMITTENTLY WONT CONNECT AND QUALITY OF SOUND IS POOR. Action Please refer to the workshop manual in Topix by selecting the model and model year, Then select section 4 :Electrical- 414-01 Information and Entertainment Systems- diagnostic and testing - cellular phone or General information – 100 Service Information-100-00 General information for DTC information on modules. If you are still unsure as to which component maybe at fault you are request to raise a Technical request(TA) through Dealer Technical Support(DTS) http://topix.jaguar.jlrint.com/topix/service/archive/499274/index 10/21/2014