N222378560-04

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6428
URGENT - DISTRIBUTE IMMEDIATELY
Date:
February 6, 2023
Subject: REVISION: N222378560-04 - Customer Satisfaction Program
Front Seat Cushion Vent Blowers Retrofit with RPO 04O
Population Update
Models: 2022-2023 Buick Enclave
2022-2023 Cadillac CT4
2022-2023 Cadillac CT5
2022-2023 Cadillac XT4
2022 Chevrolet Blazer
2022-2023 Chevrolet Silverado 2500HD/3500HD
2022-2023 Chevrolet Suburban
2022-2023 Chevrolet Tahoe
2022-2023 Chevrolet Traverse
2022-2023 GMC Acadia
2022-2023 GMC Sierra 2500HD/3500HD
2022-2023 GMC Yukon
2022-2023 GMC Yukon XL
To:
All General Motors Dealers
This bulletin has been revised to add the 2022-2023 model year Chevrolet
Silverado 2500HD/3500HD and GMC Sierra 2500HD/3500HD to the population.
The warranty section has been updated to include labor times for these models.
Please discard all copies of N222378560-03.
Please note, some vehicles may also require the Heated/Ventilated Seat retrofit
which must be performed prior to completing this procedure. Use IVH to verify if
the vehicle is involved in the Heated/Ventilated Seats Retrofit (N212354520 or
N212354522).
Important: Due to limited initial parts availability, dealers should not order parts
included in this field action for use as shelf stock. Parts should only be ordered when
the dealer has confirmed and validated the customer has a scheduled appointment
with the service department.
As parts become available for additional makes and models involved in this
retrofit, we will communicate the revised bulletin in an upcoming message.
Customer Letter Mailing
The customer letter mailing for this phase will begin February 14, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 6, 2023. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N222378560 Front Seat Cushion Vent Blowers Retrofit
Release Date:
Revision Description:
Attention:
Make
Buick
Cadillac
Cadillac
Cadillac
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
GMC
GMC
GMC
GMC
February 2023
Revision:
04
This bulletin has been revised to add the 2022-2023 model year Chevrolet Silverado
2500HD/3500HD and GMC Sierra 2500HD/3500HD to the population. The warranty
section has been updated to include labor times for these models. Please discard all
copies of N222378560-03.
This program is in effect until February 28, 2026.
Model
Enclave
CT4
CT5
XT4
Blazer
Silverado 2500HD/3500HD
Suburban
Tahoe
Traverse
Acadia
Sierra 2500HD/3500HD
Yukon
Yukon XL
Model Year
From
To
2022
2023
2022
2023
2022
2023
2022
2023
2022
2022
2022
2023
2022
2023
2022
2023
2022
2023
2022
2023
2022
2023
2022
2023
2022
2023
RPO
04O
Description
NOT EQUIPPED W/ FRONT
SEAT CUSHION VENTILATION;
(INCLUDES LATER RETROFIT)
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Due to the industry-wide semiconductor shortage, the front driver and passenger seat cushion ventilation
blowers are not functional on certain 2022-2023 model year vehicles listed above, built beginning March
30, 2022.
Dealers are to replace the non-functional seat cushion ventilation blower with a functional one.
Note: Some vehicles may also require the Heated/Ventilated Seat retrofit which must be performed
prior to completing this procedure. Use IVH to verify if the vehicle is involved in the Heated/Ventilated
Seats Retrofit (N212354520 or N212354522).
Parts
Quantity
2
2
Part Name
BLOWER ASM-F/SEAT CUSH VENTILATION
BLOWER ASM-F/SEAT CUSH VENTILATION
Part Number
Displayed in
EPC
13544900
13535637
Part
Number To
Be Ordered
13544900
13544901
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which front seat cushion ventilation blower
to order.
Important: Due to limited initial parts availability, dealers should not order parts included in this field action for use as
shelf stock. Parts should only be ordered when the dealer has confirmed and validated the customer has a scheduled
appointment with the service department.
Parts required to complete this repair are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer
Special Order only. DRO’s may be cancelled. Place the VIN # in the notes field of the order. If there is no VIN in the
notes field your order may be cancelled. Please do not place orders as SPAC; it will delay shipment of the order and
will not provide visibility.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
For Export: Please contact CCA’s Export Order Fulfillment group to place the order on your behalf.
Copyright 2023 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N222378560 Front Seat Cushion Vent Blowers Retrofit
Warranty Information
Labor
Operation
9106491
Description
Install Left and Right Front Seat Cushion Vent Blower Assemblies
Suburban
Tahoe
Yukon
Yukon XL
XT4
CT4
CT5
Blazer
Traverse
Enclave
Acadia
Silverado 2500HD/3500HD
Sierra 2500HD/3500HD
Labor
Time
Trans.
Type
ZFAT
Net
Item
N/A
0.5
0.5
0.5
0.5
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
IMPORTANT: If the vehicle being serviced is also involved in a Heated Vented Seats Retrofit Customer Satisfaction
Program, the Heated Vented Seats Retrofit must be performed before this procedure for the seat cushion vent blowers
to function. Use IVH to verify if the vehicle is involved in the Heated Vented Seats Retrofit.
Service Procedure
OVERVIEW: These vehicles were manufactured with non-functional left and right front seat cushion vent blower
assemblies. The following steps instruct the dealer to remove and discard the non-functional vent blowers and install
functioning assemblies.
Note: It is not necessary to remove the seats from the vehicle.
1.
Reposition the left and right front seats to the full up position.
6194793
Wiring Harness Electrical Connector (2) Vent Blower Assembly Release Tab (1)
2.
Disconnect and reposition the left and right seat cushion vent fan wiring harness as necessary (2).
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Customer Satisfaction Program
N222378560 Front Seat Cushion Vent Blowers Retrofit
4710018
3.
Release the retainer tab (1) and separate the front seat cushion vent fan from the left and right front seat vent fan
mats.
4.
Remove and discard the non-functional left and right front seat cushion vent blower assemblies.
5.
Install the new left and right front seat cushion vent blower assemblies. Seat the retaining tabs securing the front seat
cushion ventilation blower (1) to the front seat vent fan mat.
6.
Reconnect and reposition the left and right seat cushion vent fan wiring harness as necessary.
7.
Place the left and right front seats back to the original position.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2026. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through February 28, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
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Customer Satisfaction Program
N222378560 Front Seat Cushion Vent Blowers Retrofit
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 4 of 5
Customer Satisfaction Program
N222378560 Front Seat Cushion Vent Blowers Retrofit
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
Our records indicate that, at the time you purchased or leased your GM vehicle, the vehicle was not equipped with
some of its intended features due to a nationwide parts shortage.
We are pleased to inform you that your GM dealer is now ready to enable your front seat cushion vent blowers. We
recommend that you contact your GM dealer as soon as possible to schedule an appointment for this retrofit. By
scheduling an appointment, your dealer can order the necessary parts to be available on your scheduled appointment
date.
Please note, you may have received a letter from GM advising you that parts were available to enable your
heated/ventilated seats. These are separate retrofits, and both require installation for full functionality of your ventilated
seats. If you have not already done so, you may have both features enabled (heated/ventilated seats and front seat
cushion vent blowers) at the same time when you schedule your appointment for this retrofit.
What We Will Do: Your GM dealer will install the required parts to enable your front seat cushion vent blowers. This
service will be performed for you at no charge until February 28, 2026.
What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an
appointment for this retrofit.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-521-7300
1-800-333-4223
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438
We appreciate your patience while we continue to work to obtain the necessary parts to enable these features in your
GM vehicle. We want you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you with many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222378560
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