SFCC_JAN2023_15

CUSTOMER SERVICE
RECENTLY ANNOUNCED CAMPAIGNS N763 H426 P6 ENGINE CAMSHAFT CARRIER
UPDATE PRIOR TO SALE N763 H426 – P6 CAM CARRIER HOLE
AFFECTED MODELS
VOLUME AFFECTED
REPAIR
REPAIR TIME
CAMPAIGN LAUNCH
Retailers are to follow the engine inspection process detailed in the bulletins.
Vehicles that pass may proceed through to sale. Failures must continue to be held
with the campaign remaining open.
An
n estimated
d 180
0 vehicless in
n retailerr inventory
y have
e nott yett been
n inspected.
Retailerss who
o identify
y any
y defective
e enginess are
e requested to
o send
d an
n emaill to
o
[email protected]
m confirming
g the
e reportt each
h failed
d VIN.
Notes
15
CUSTOMER LOVE
UNITY
23MY Range Rover, RR Sport, Discovery, RR Velar and Defender
23MY F-PACE
Jaguar USA 215 CAN 1
LR USA 6312 CAN 367
On certain 23MY vehicles, a concern has been identified where an engine Camshaft
Carrier hole has not been fully drilled. Affected vehicles will require an inspection to
confirm which engines will need a repair. Vehicles that pass inspection may proceed
through to sale.
Inspection, 0.1hrs + DIDO Engine Repair is TBA
Inspection procedures launched on Dec 6th (LR) and Dec 9th (Jaguar)
LR 78% complete Jag 93% complete
Repair procedures and Bulletin being prepared. Initial 50 sets of parts are in transit
to market. Estimated
d launch
h iss late
e January.
INTEGRITY
GROWTH
IMPACT