SFCC_JAN2023_50

CUSTOMER SERVICE
POWERTRAIN - Rear Differential e -Diff - Knock Noise or Judder/Vibration
Customerr Voice:
–
Customers will be reporting a knocking noise or judder/vibration, from the
rear of the vehicle when turning the left or right during low speed.
Technicall Description:
– Differential fluid is contaminated
Status:
– Remove the Rear Differential locking motor fuse and road test the car.
– If the symptom is not present after the fuse removal and road test, then
please carry out a double flush of the rear differential oil.
– Perform the Double flush the oil in rear differential (TOPIx section 205-02)
– Inspect the rear differential and rear subframe mounts
– Please capture images/videos of the mounts as assembled, to support an
ePQR with
this SSM number as a reference within the customer concern field and
quoting PTS_800.
Referr to
o SSM
M 75898
50
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19MY Range Rover, RR Sport
20-23MY Land Rover Defender