22-NA-187

Bulletin No.:
Service Bulletin
Date:
22-NA-187
January, 2023
INFORMATION
Subject:
Information on Service 4WD Light Intermittently Displays On the Drivers Information
Center (DIC) and Will Not Engage when Selecting 4WD - DTC C11B9, C05FB, C15C1,
C15AB, U0422-71 and/or U0401-71 Set
Brand:
Model:
Cadillac
Escalade Models
Model Year:
from
to
2020
2022
2019
2019
2020
2021
Silverado 1500
(New Model)
Silverado 1500 4WD (New Model,
12th VIN Digit = 7)
Silverado LD
Silverado 1500
Chevrolet
Silverado 1500 4WD LTD (RPO J21,
VIN Digit 5 = Y)
Silverado 1500 4WD New (RPO J22,
VIN Digit 5 = D)
2022
2022
Silverado
2500HD/3500HD
2020
Suburban
2020
Tahoe
2020
Sierra 1500
(New Model)
2019
2019
2020
2021
Sierra Limited
Sierra 1500
GMC
Sierra 1500 - 4WD
Limited (RPO J21,
VIN Digit 5 = 9)
Sierra 1500 - 4WD
New (RPO J22, VIN
Digit 5 = U)
2022
2022
Sierra
2500HD/3500HD
2020
Yukon Models
2020
Copyright 2023 General Motors LLC. All Rights Reserved.
VIN:
from
to
Engine:
Transmission:
Page 2
January, 2023
Bulletin No.: 22-NA-187
Involved Region or Country
North America
Condition
Some customers may comment that the Service four-wheel drive light will intermittently
display on the DIC and will not engage when selecting four-wheel drive.
Some technicians may find one or more DTC set:
• C11B9
• C05FB
• C15C1
• C15AB
• U0422-71
• U0401-71
Cause
This condition may be caused by potential water intrusion at the Transfer Case Actuator
connector on the harness side.
– The grommet may be cracked or torn.
Information
6151017
Inspect the transfer case electrical connector and the transfer case connector on the
actuator motor for signs of corrosion. This may indicate that a grommet in said connector
may be damaged as shown in the graphic above.
– If there are signs of corrosion or damage to the grommet, replace the electrical
connector and refer to SI for repair.
Parts Information
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Service Procedure
Refer to Wire to Wire Repair in SI and Repairing
Connector Terminals in SI.
Causal
Part
X
Description
CONNECTOR
KIT, ENG
WRG HARN
Part
Number
Qty
19369184
1
Bulletin No.: 22-NA-187
January, 2023
Page 3
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
5486338*
Transfer Case Electrical Connector inspection and
Replacement
1.5 hr
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released January 19, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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