PIT5971
Service Bulletin Details
Public Details for: PIT5971
This preliminary information communicates to the technician that gm is aware of this concern with audio loss and the onstar led being red. Gm is working on a solution to correct this customers concern.
Models from 2023
Models from 2022
Models from 2021
Bulletin No.: PIT5971 Published date: 01/24/2023 Preliminary Information PIT5971 Loss Of Audio And OnStar LED Is Red Proactive Models Brand: Model: VIN: Model Years: from Engine: to Transmissions: Buick Encore GX 2021 - 2023 All All All All Buick Envision 2021 - 2023 All All All All Buick Enclave 2022 - 2023 All All All All Cadillac CT4 2021 - 2023 All All All All Cadillac CT5 2021 - 2023 All All All All Cadillac XT4 2021 - 2023 All All All All Cadillac XT5 2021 - 2023 All All All All Cadillac XT6 2021 - 2023 All All All All Chevrolet Blazer 2021 - 2023 All All All All Chevrolet Camaro 2021 - 2023 All All All All Chevrolet Corvette 2021 - 2023 All All All All Chevrolet Equinox 2022 - 2023 All All All All Chevrolet Malibu 2021 - 2023 All All All All Chevrolet Silverado 1500 2021 All All All All Chevrolet Silverado 2022 - 2023 All All All All Chevrolet Suburban 2021 - 2023 All All All All Chevrolet Trailblazer 2021 - 2023 All All All All Chevrolet Traverse 2022 - 2023 All All All All GMC Acadia 2021 - 2023 All All All All GMC HUMMER EV 2022 - 2023 All All All All GMC Sierra 1500 2021 All All All All GMC Sierra 2022 - 2023 All All All All GMC Terrain 2022 - 2023 All All All All GMC Yukon Models 2021 - 2023 All All All All United States, Canada, Mexico, Europe, Uzbekistan, Russia, Middle East, Israel, Palestine, Argentina (Mercosur), Brazil Involved Region or Country (Mercosur), Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West), Japan, Cadillac Korea (South Korea), GM Korea Company, Thailand (ASEAN), Australia/New Zealand, Egypt Additional Options (RPO) IOK, IOS, IOT and IOU Some customers may comment that they have a complete loss of audio and that their OnStar Led is red Condition Cause The cause of this concern is a software anomaly. Correction: Engineering is aware of this condition and is working on an updated software to remedy this concern. Do not replace the Radio or the OnStar Module for this condition. If the OnStar LED is green with loss of audio, continue with normal diagnostics in Serivce Information. (Complete loss of audio is only seen with vehicle that have an Ethernet equipped ampli er. Ex: UQA, UQS.) Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 3487738 Customer Information Description Verify loss of audio and OnStar led is red *This is a unique Labor Operation for Bulletin use only. Labor Time 0.2 Hr. Customer Information Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern. Once a solution is available, this PI will be updated with additional details - allowing dealership personnel to contact the customer to schedule a service appointment and repair the vehicle. Version History Version 1 Modi ed 1/23/2023 - Created. © 2023 General Motors. All Rights Reserved.