S2323000004

Case Number: S2323000004
Release Date: January 2023
Symptom/Vehicle Issue: Defogger Is Not Working. Terminal Detached From The
Glass.
Customer Complaint/Technician Observation: Rear backlight is not defrosting. The
rear window glass left or right side defrost solder terminal is detached from the defrost
grid.
Discussion: The connector for the rear defogger is a 1 time use design. If it comes
loose or is taken off for any reason, it must be replaced.
Repair Procedure:
Materials:
Soldering iron
Rosin core solder filler wire
68499001AA Pigtail replacement wire/ connector
Wire stripping / snipping tool
Heat shrink tube 50 mm x 3/16” diameter
Heat gun
1. Strip both wires approximately 25 mm from ends. Do not twist strands after stripping.
2. Slip shrink tube on to wires.
3. Align and evenly interweave the strands of both wires.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
4. Carefully twist the intertwined portion of the two wires.
5. Position the soldering iron onto the center of the splicing area.
Feed solder directly into the stranded wire adjacent to the contact point of the
soldering iron.
6. Apply heat generously to evenly distribute the solder along the length of the splicing
area. Allow to cool before moving wire and slipping shrink tube over wire.
7. Slide shrink tube evenly centered over splice and apply heat to shrink in place.
8. Push the connector into the Electonic Backlight (EBL) glass.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022