PC954 2023 Ariya

CAMPAIGN
BULLETIN
QUALITY ACTION
Steering Wheel Bolt
Reference: PC954
Date: February 11, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2023 Ariya (FE0)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect:
NA
418
February 11, 2023
YES
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to inspect, and if necessary replace the
steering wheel bolt on specific MY2023 Nissan Ariya vehicles identified in Service Comm. There is
a potential that some of these Ariya vehicles are missing the steering wheel bolt.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC954
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
Please
continue to check newly arriving inventory for campaign applicability.
•
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.
3. Use the attached procedure to remedy any vehicles affected by this quality action prior
to sale.
4.
Once remedied, dealers should submit the applicable warranty claim for the action
performed so it can be closed in Service Comm and release the vehicle for sale.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
CAMPAIGN ID: PC954 | Original Document
PC954 - 2023 ARIYA
STEERING WHEEL INSPECTION
Service Procedure
1. Check for looseness between the
steering wheel and steering column.

Hold the steering wheel at the 3 and
9 o’clock position

Rock the steering wheel back and
forth
To help avoid damage to the spiral
cable in the event the steering wheel is
loose, do not forcefully pull rearward
(towards you) on both sides of the
steering wheel. Use a rocking motion
only.
Figure 1
2. Was there any movement or looseness between the steering wheel and steering
column?
 NO - No further action necessary, continue to claim information on last page.
 YES - Continue to Step 3 on Page 2 for steering wheel bolt replacement.
3. Disconnect the 12v battery negative
cable from the battery current sensor.

Remove the nut securing the
negative battery cable to the
battery current sensor

Lift the cable from the battery
current sensor and place next to the
battery
Battery
current sensor
Negative
battery cable
To help avoid accidental airbag
deployment, injury, or vehicle damage,
wait a minimum of 3 minutes before
continuing to Step 4.
Figure 2
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4. Locate the (3) driver airbag release
access holes on the sides and the
bottom of the steering wheel.
(Figure 3)
RH Access hole
not shown
Access
holes
hole
Figure 3
Driver airbag removal information:
NOTE:
The air bag retainer springs should be released in the following order.
1) Lower retainer spring
2) LH retainer spring
3) RH retainer spring.

The Driver airbag is secured to the steering wheel with (3) retaining springs.

To remove the airbag, each of the retaining springs must be pushed inward with
a narrow flat blade screwdriver (Figure 4) (Figure 5)
RH retaining
spring
LH retaining
spring
Retaining
spring
Lower retaining
spring
Retaining
spring release
Retaining
spring release
Retaining
Retaining
spring release
spring
release
Figure 4
Figure 5
2/14
5. Release the driver airbag lower
retaining spring.

Insert a narrow flat blade
screwdriver with the blade parallel
with the steering column into the
steering wheel lower access hole, as
shown in Figure 6

Hold the shaft of the screwdriver
against the access hole at the angle
shown in Figure 7

Push the spring release upward until
the lower portion of the airbag pops
outward
Figure 6
o If the airbag does not move
outward, reposition the
screwdriver and retry
Figure 7
6. Release the driver airbag LH retaining
spring.

Insert a narrow flat blade
screwdriver with the blade parallel
to the steering column into the left
steering wheel access hole

Hold the shaft of the screwdriver
against the access hole at the angle
shown in Figure 8

Push the spring release inward until
the left portion of the airbag pops
outward
Figure 8
o If the airbag does not move
outward, reposition the
screwdriver and retry
Figure 9
7. Repeat Step 6 on the RH side.
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8. Remove the driver airbag from the
steering wheel and rotate over to
access the wire harness connectors
Figure 10
Harness
Connector locks
9. Disconnect the driver airbag harness
connectors.

Using a small flat blade screwdriver,
carefully disengage locking tab on
the two airbag connectors
(Figure 11)

Lift the two connectors from the
airbag (Figure 12)

Remove the airbag harness
connectors from the airbag harness
retainer (Figure 13)
Figure 11
Figure 12
Harness
retainer
Figure 13
4/14
10. Disconnect the horn wire from the
driver airbag by pulling the connector
upward. (Figure 14)

Place the airbag in a safe area with
the Nissan emblem facing up
Horn
Connector
To help avoid injury, never place the
airbag with the emblem downward.
Figure 14
11. Remove the airbag harness connectors
from the steering wheel harness
retainers (Figure 15).
Harness
Harness
retainer
Figure 15
12. Using a T50 Torx bit, remove the
steering wheel bolt (If present).

Discard the bolt, it will NOT be
reused
Figure 16
5/14
13. Install the NEW steering wheel bolt
and torque the bolt to 44 N●m (4.5
kg-m, 32 ft-lbs)

Route the airbag harness into
position in the harness retainer
Harness
retainer
14. Reconnect the driver airbag.

Reconnect the horn wire
(Figure 17)

Route the harness through the
airbag harness retainer
(Figure 18)

Horn wire
Figure 17
Harness
retainer
Reconnect the black and yellow
airbag connectors to the
appropriate location on the airbag

Be sure each connector is fully
seated against the driver airbag

Push each connector body all the
way down on the airbag

Push each connector lock (orange
tab) downward until flush
Black
connector
Figure 18
o If the connector lock is
pushed down but is NOT
flush, disengage the lock, and
remove and reinstall the
connector

Pull upward on each connector
body to verify they are fully seated
Figure 19
6/14
Yellow
connector
15. Seat the airbag on the steering wheel.

Turn the airbag over and position
over the steering wheel, making
sure it is properly aligned

Push the airbag into the steering
wheel until a click sound is heard
(Figure 20)
Figure 20
16. Reconnect the negative battery cable to the battery current sensor.

Torque the nut to 8.0 N●m (0.82 kg-m, 71 in-lbs)
17. Press the driver airbag inward to verify the horn operates normally.
Perform Steering Angle Learning and Steering Torque Calibration
18. Connect the VI3 to the vehicle data link connector.
19. Set the vehicle to Ready mode.
 Depress the brake pedal and press the Start button one time
20. Verify the CONSULT PC is connected to the internet.
21. Start the CONSULT 4 (C4). (Figure 21)
Figure 21
7/14
22. Enter login information and select
Submit. (Figure 22)
NOTE:
If the screen shown in Figure 23 is
present when opening C4:
 Use the drop-down box to select
USA/CANADA Dealers
 Select Submit
 Enter login information
Figure 22
Figure 23
23. Allow C4 to connect to VI3 and
perform vehicle system call.
(Figure 24 and Figure 25)
Figure 24
NOTE:
This process may take several minutes.
Figure 25
8/14
24. Locate and select ABS. (Figure 26)
Figure 26
25. Select Work Support. (Figure 27)
Figure 27
26. Select Steering angle sensor
adjustment. (Figure 28)

Click on the start button (green
play button) to proceed to next
screen
Figure 28
27. Visually verify the steering wheel is
centered. (Figure 29)
Figure 29
9/14
28. Select Start. (Figure 30)


Wait a few seconds for the
adjustment to complete (Figure 31)
Figure 30
Once Complete is displayed, select
End
Figure 31
29. Select the back arrow. (Figure 32)
Figure 32
10/14
30. Locate and select ADAS CONTROL
UNIT 2. (Figure 33)
Figure 33
31. Select Work support. (Figure 34)
Figure 34
32. Select Steering torque calibration.
(Figure 35)

Click on the start button (green
play button) to proceed to next
screen
Figure 35
33. Verify the steering wheel is straight

Move all items away from the steering wheel

Do not touch the steering wheel during the calibration
Important:
The steering wheel will automatically turn several inches in both directions after
selecting start. Do NOT touch the steering wheel during the calibration.
11/14
34. Select Start. (Figure 36)
Figure 36
35. Wait a few seconds for the steering
torque calibration to complete.

Select END (Figure 37)
Figure 37
36. Select All self-diagnosis. (Figure 38)
Figure 38
37. Turn the vehicle off, open and close the driver’s door and wait for 2 minutes.
38. Set the vehicle to READY mode by depressing the brake and pressing the power
button one time.
12/14
39. Erase DTCs.

Select the erase DTC icon, and
select Yes to erase (Figure 39)

Verify all DTC’s have been erased
 If all DTC’s erase normally
continue to Step 40
DTC Erase
 If DTC’s remain set as Current:
o Press the power button to turn
the vehicle off
o Close C4 and disconnect VI3
o Close all doors
Figure 39
o Wait a minimum of 5 minutes
o Reenter the vehicle
o Reconnect C4 and perform DTC
erase
40. Close C4. (Figure 40)

Turn the vehicle off by depressing
the Start button

Disconnect VI3 from the vehicle
Figure 40
13/14
Parts Information:
Part Number
Description
Qty
48935-3BA0A
Bolt
(1) - If needed
Claims Information:
Submit a “CM” line claim using the following claims coding:
Campaign (“CM”) ID
PC954
Description
Op code
FRT
Inspect steering wheel - OK
PC9540
0.2 hr
Inspect and Install steering
wheel bolt
PC9541
0.7 hr
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