TJ36187

Service and Parts Business
Technical Journal
TITLE:
Internet Connectivity symbols in CCD
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36187.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2023-01-04
2023-01-11
FUNC GROUP:
FUNC DESC:
3975
Mobile data services, general
Page 1 of 4
“Right first time in Time”
Attachment
File Name
Know Your Triangles.pdf
File Size
0.1573 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Change in Vehicle Type.
NOTE: Do not replace TCAM units for the symptoms described below.
If the vehicle has no internet connection and shows either the “Hollow Triangle With An X” or “LTE
Full Triangle With An X” (see attached “Know Your Triangles.pdf”) symbol in the CCD please see
advice under “Service.”
CCD = Central Console Display
DIM = Driver information Module
BUB = Back up battery
T&C = Terms & Conditions
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Technical Journal 36187.3.0
CSC Customer Symptom Codes
Code
EM
7N
EO
Description
Internet Connection/Does not work
Navigation/Other navigation problems
Navigation/Does not work
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
224
225
227
235
236
238
246
256
536
539
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
-
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202139-999952
SERVICE:
Hollow Triangle with X:
This symbol will most likely appear when there is an issue relating to the TCAM unit.
Customer Questionnaire:
• When was this issue first detected? During or in between driving cycles?
• For how long has this issue been present?
• Is the navigation system and GPS working as expected or is there a message in DIM stating
“Searching for GPS”?
Support:
• If the customer has done a TCAM restart via the front defrost button and 24-48hrs have passed
without any improvement, please try to reset the TCAM through the VIDA application.
• If no diagnostic connection is possible, a hard reset of the TCAM BUB (Back-Up Battery) and 12V
Main battery (by physically disconnecting power) is needed. Please observe that the BUB needs to
be disconnected prior to disconnecting the 12V Main battery.
Page 2 of 4
2023-01-11
Technical Journal 36187.3.0
LTE Full Triangle With An X:
When LTE is displayed this means that the TCAM unit is connected to a network.
Issue is likely to be caused by either a network issue or communication issue between IHU and
TCAM.
Customer Questionnaire:
• Has the customer accepted the T&C process?
• When was this issue first detected? During or in-between driving cycles?
• For how long has this issue been present?
Support:
• Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.
• If symptom is still present, do a TCAM restart by pressing and holding the front defrost button for
approximately 20 seconds.
• If no change after 24-48 hours and no known network disturbances have occurred, please fault trace
as normal using VIDA.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, following data must be used:
Failing Part: No part replacement accepted
VST OP number: 99922-2, General reimbursement acc. to TJ/QB
Note: TJ number must be stated in repair order text!
VST Operation Number
VST Operation Number
99922-2
Description
General reimbursement acc. to TJ/QB
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
To view TJ attachment continue to next page. This TJ has one attachment.
2023-01-11
Page 3 of 4
Technical Journal 36187.3.0
Updated: December 14, 2022
Current App v5.22
Current Car SW 2.5
Page 4 of 4
“Full LTE”
“LTE Full Triangle with an X”
You have full connection to the
cellular network, Internet, and
Google.
You have a cellular connection
but cannot establish a valid
Internet connection.
“Hollow triangle with an x”
“Full Triangle with an X”
You have neither cellular nor a
Google/Internet connection.
You have a cellular connection
but limited Internet services.
2023-01-11